ITIMES: A Knowledge-based System for the Tourism Industry

  • Daniel R. Fesenmaier
  • Julie Fesenmaier
  • Douglas Parks


Information technology (IT) has had a dramatic impact on the tourism industry. Indeed, Information and its management is its “lifeblood.” Much of the research and development of IT in tourism seems to have focused on marketing and destination management systems. Recent studies support and extend these conclusions, suggesting that information technology may be used to enhance the capacity of organizations to learn and adapt to these forces and that this capacity to change is the primary factor which affects its capacity to compete. ITIMES was developed based upon this theory with the goal of facilitating the processes of knowledge creation, socialization, externalization, combination, and internalization in the Illinois tourism industry. Comprising three modules or sub-systems, ITIMES provides a means with which Illinois CTO directors can create and manipulate data, evaluate the effectiveness of marketing and development programs as well provide the basis for learning and knowledge sharing.


Tacit Knowledge Explicit Knowledge Knowledge Creation Tourism Industry Tourism Organization 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag/Wien 1998

Authors and Affiliations

  • Daniel R. Fesenmaier
    • 1
  • Julie Fesenmaier
    • 2
  • Douglas Parks
    • 3
  1. 1.Tourism Research Laboratory Dept. of Leisure StudiesUniversity of Illinois at Urbana-ChampaignChampaignUSA
  2. 2.Laboratory for Community and Economic DevelopmentUniversity of Illinois at Urbana-ChampaignUSA
  3. 3.Destination Marketing GroupLivoniaUSA

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