Electronic Marketcoordination in the Travel Industry: The Role of Global Computer Reservation Systems

  • Axel Schulz
Conference paper


One of the few examples for the global realization of electronic market coordination are the Computer Reservation System (CRS) or Global Distribution Systems (GDS) used in the travel industry. Because of the ever increasing competition, new technologies and changed distribution channels, a discussion has started about the role of CRSs. Before going into detail about current criticism and the systems future role, we will briefly describe what CRSs are all about:


Service Provider Travel Agent Travel Industry Incoming Booking Reservation Procedure 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag/Wien 1997

Authors and Affiliations

  • Axel Schulz
    • 1
  1. 1.Lufthansa Systems GmbHKelsterbachGermany

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