Expert systems as an important competitive advantage in tourism

  • N. Tödter
  • B. Brigl
Conference paper


Today, holiday-makers often are overtaxed in making the right vacation choice because they have to take into account a variety of information sources like operators’ brochures, destination specific literature etc. In most cases, even the travel agency staff is not informed enough to assist the traveller in its decision process because the knowledge about destinations is very complex and is changing rapidly.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. [1]
    Puppe, F.: Einführung in Expertensysteme, Berlin. Springer,1991Google Scholar
  2. [2]
    Feigenbaum, E, McCorduck, P, Nii, HP 1988: The Rise of the Expert Company: How Visionary Companies are Using Artificial Intelligence to Achive Higher Productivity and Profits. London: Macmillan, 1988.Google Scholar
  3. [3]
    Hruschka, H. and Mazanec, J.: Computer-Assisted travel Counseling, in ANNALS of Tourism Research, 1990, pp 208–227Google Scholar
  4. [4]
    Krupka, B. and Tilemann; B.: Touristik: Surfing on the Tourism-Net, in: Little, A.: Management im vernetzten Unternehmen, 1996, pp 202–228Google Scholar
  5. [5]
    Schulz, A. et al: Tourismus und EDV, 1996Google Scholar
  6. [6]
    Freyer, W.: Tourismus-Marketing, Manuskriptfassung, 1996Google Scholar
  7. [7]
    Tödter, N.: Multimedia und Online-Systeme im Tourismus; Einsatz neuer Technologien als Wettbewerbsvorteil in vernetzten Tourismusunternehmen in: Freyer, W.; Scherhag, K. Zukunftswerkstatt Tourismus, 1996, pp 281–303Google Scholar
  8. [8]
    Freyer, W. and Tödter, N.: Karrierewege von Beschäftigten in der Reisebranche, Forschungsbericht des BIBB, 1996Google Scholar
  9. [9]
    Romeiß-Stracke, F. Statt Reisebüro eine Agentur für Lebensgefühl. FVW international, Nr. 25/96, p 13Google Scholar

Copyright information

© Springer-Verlag/Wien 1997

Authors and Affiliations

  • N. Tödter
    • 1
  • B. Brigl
    • 2
  1. 1.Institute for Economics and TransportTechnical University of DresdenDresdenGermany
  2. 2.Department of Medical InformaticsUniversity of HeidelbergHeidelbergGermany

Personalised recommendations