Information Technologies in Hospitality Businesses: The case study of La Plagne, France

  • Dimitrios Buhalis
  • Steve Keeling
  • Adria Lacorte
  • Naomi Reynolds
Conference paper


Information Technology prevails the development of contemporary management and marketing transforming the best business practices and redefining the competitive advantage of each actor in the economy. In the tourism and hospitality industries information technology has traditionally been under-utilised due to a wide range of reasons. The majority of the industry is subjected to an inevitable competitive disadvantage which may result on the one hand in the expansion of multinational corporations which have both the resources and the financial backing for investing in technology, and on the other hand in the development of technology oriented enterprise which would serve or even replace members of the tourism industry and achieve competitive advantages within the digital economy context. This paper concentrates on ifs penetration in the hospitality organisations in the Alpine resort of La Plagne, France. Hospitality is provided by hotels, self-catering accommodation and tourist residence and there is a high presence by leading French Companies which operate horizontally integrated facilities throughout the country. Although the presence of ITs at the moment is limited, hoteliers appreciate the technological developments and gradually invest towards the improvement of their system. The paper examines the level of technological penetration by reporting on the existing facilities as well as analysing the future plans for technology incorporation. In particular it highlights that attitudes and beliefs of decision makers are critical for ITs adaptation and that education and training are crucial for the future competitiveness of hospitality organisation.


Tourism Industry Hospitality Organisation Tourism Management Hospitality Industry Marylebone Road 


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Copyright information

© Springer-Verlag/Wien 1997

Authors and Affiliations

  • Dimitrios Buhalis
    • 1
  • Steve Keeling
    • 1
  • Adria Lacorte
    • 1
  • Naomi Reynolds
    • 1
  1. 1.School of Urban Development and PlanningUniversity of WestminsterLondonUK

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