Factors Affecting the Contribution of Information Technology in the Hospitality Industry

  • Michael Baker
  • Silvia Sussmann
Conference paper


Although at a practical level there is beginning to be a reasonable body of literature on the application of information technology to the hospitality industry, there are indubitably questions, which are of interest to both researchers and practitioners, which need further investigation. Of particular interest is the question of success and failure of information technology projects. This paper describes research which employs comparative analysis of case studies to investigate the factors which make one information technology implementation successful and another, apparently similar, seem to fail. The research is at present under way, and the paper discusses the pilot case, and considers how this pilot has validated the research approach. Of course there are already some case studies published which bear on this question (see for example, Baker and Sweeney, 1998; and Baker, Wild and Sussmann, 1998) but these have been one-off opportunities to research material of particular interest.


Operational Benefit Hospitality Industry Benefit State Country Club Leisure Facility 


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Copyright information

© Springer-Verlag Wein 1999

Authors and Affiliations

  • Michael Baker
    • 1
  • Silvia Sussmann
    • 1
  1. 1.School of Management Studies for the Service SectorUniversity of SurreyUK

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