Abstract
Although at a practical level there is beginning to be a reasonable body of literature on the application of information technology to the hospitality industry, there are indubitably questions, which are of interest to both researchers and practitioners, which need further investigation. Of particular interest is the question of success and failure of information technology projects. This paper describes research which employs comparative analysis of case studies to investigate the factors which make one information technology implementation successful and another, apparently similar, seem to fail. The research is at present under way, and the paper discusses the pilot case, and considers how this pilot has validated the research approach. Of course there are already some case studies published which bear on this question (see for example, Baker and Sweeney, 1998; and Baker, Wild and Sussmann, 1998) but these have been one-off opportunities to research material of particular interest.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Bailey, M. (1996) “What has happened to productivity growth-”, Science (234), 443–451.
Baker, M.G. and Sweeney, G. (1998) More lessons on business process re-engineering on the tourism and hospitality industries: the case of ALPHA Flight Services, in Buhalis, D., Tjoa, A.M. and Jafari, J. (eds.), Information and Communication Technology in Tourism 1998, Proceedings of the International Conference, Istanbul, SpringerWein, New York, 21-23 January.
Baker, M.G., Wild, M. and Sussmann, S. (1998) Introducing EPOS in Bass Taverns: a report of the case and an exploration of the issues, International Journal of Contemporary Hospitality Management, pp 16–23, 10(1).
Caulkin, S. (1997) “You’ve got IT — but are you attractive”, The Observer, 25 May.
Collins, A. and Bicknell, D. (1997), Crash: Ten Easy Ways to Avoid a Computer Disaster, Simon & Schuster, London
Dertouzos, M.L. (1990), Computers and Productivity, MIT Laboratory for Computer Science, Cambridge, Mass.
Dutton, W.H., MacKenzie, D., Shapiro, S. and Peltu, M. (1995), Computer Power and Human Limits: Learning from IT and Telecommunications Disasters, PICT Policy Research Paper No. 33, PICT Programme Office, Uxbridge, UK
Fearon, C. and Philip, G. (1998) Self-assessment as a means of measuring strategic and operational benefits from EDI: the development of a conceptual framework, European Journal of Information Systems, Vol. 7, no. 1.
Gamble, P.R. (1991) “Innovation and innkeeping”, International Journal of Hospitality Management, Volume 10 No 1., 3–23.
OR Newsletter (1996) “Why do IT projects so often fail” September, pp. 12–13.
Strassmann, P.A. (1985), Information Payoff: The Transformation of Work in the Electronic Age, The Information Economics Press, New Canaan, CT.
Strassmann, P.A. (1985), Information Payoff: The Transformation of Work in the Electronic Age, The Information Economics Press, New Canaan, CT.
Strassmann, P.A. (1990), The Business Value of Computers: An Executive’s Guide The Information Economics Press, New Canaan, CT.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 1999 Springer-Verlag Wein
About this paper
Cite this paper
Baker, M., Sussmann, S. (1999). Factors Affecting the Contribution of Information Technology in the Hospitality Industry. In: Buhalis, D., Schertler, W. (eds) Information and Communication Technologies in Tourism 1999. Springer, Vienna. https://doi.org/10.1007/978-3-7091-6373-3_28
Download citation
DOI: https://doi.org/10.1007/978-3-7091-6373-3_28
Publisher Name: Springer, Vienna
Print ISBN: 978-3-211-83258-5
Online ISBN: 978-3-7091-6373-3
eBook Packages: Springer Book Archive