Information technology and tourism education in Australia: an industry view of skills and qualities required in graduates

  • Roberto Daniele
  • Nina Mistilis


As technology increasingly becomes the driving engine for productivity improvement and business opportunities for enterprises in the 21st century, tourism and hospitality education and training must address these developments and aim at enhancing the ability of future managers to use a variety of IT tools and strategies to increase their organisation’s efficiency and responsiveness in the global market place. Following an ENTER 98 workshop on IT curriculum development for tourism and hospitality courses, the authors of this paper undertook to examine the Australian tourism industry’s needs and views in relation to information technology training and education. The findings suggest that operational IT skills take a greater priority over strategic management and marketing skills.


Strategic Management Industry Sector Electronic Commerce Information Economy Ministerial Council 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. •.
    Buhalis, D., (1998) Information Technology in tourism: Implications for the tourism curriculum. Buhalis, D., Tjoa, A. and Jafari, J. (Eds). Information and Communication Technology in Tourism 1998. Proceedings of the International conference in Istanbul, Turkey, 1998. Springer-Verlag/Wien: New York, pp289–297.CrossRefGoogle Scholar
  2. •.
    Department of Industry, Science & Tourism Office of National Tourism (1998) Tourism A Ticket to the list Century National Action Plan for a competitive Australia. Commonwealth of Australian: Canberra.Google Scholar
  3. •.
    Ministerial Council for the Information Economy, (1998) Towards an Australian Strategy for the Information Economy. National Office for the Information Economy (NOIE) Canberra.
  4. •.
    National Board of Employment, Education and Training, (1997) Information Technology. Sink or Swim, Report prepared by a working party appointed by the Australian Academy of Technological Sciences and Engineering.Google Scholar
  5. •.
    Sheldon P., (1997) Tourism Information Technology. CAB International: New York.Google Scholar

Copyright information

© Springer-Verlag Wein 1999

Authors and Affiliations

  • Roberto Daniele
    • 1
  • Nina Mistilis
    • 2
  1. 1.Department of Hospitality, Tourism & LeisureRMIT UniversityAustralia
  2. 2.Department of Management & MarketingUniversity of Western Sydney MacarthurAustralia

Personalised recommendations