The Failure Of The New Discipline: Information Technology, Business Process, And The Control Of Tourism Operatives

  • Martin Peacock
Conference paper


Information technology within tourism presents us with a conundrum. While clearly reshaping the tools of communication and the technological landscape, what is questionable is the impact IT has on overall business performance. The ‘productivity paradox’ which contrasts the investment on IT against the lack of significant improvements in productivity has become one of the key questions for the new Millennium. This paper explores the relationship between corporate culture, the motivations behind the development of information systems and real working experiences. It suggests that a key reason for the lack of success for information systems is an inadequate assessment of the role of information systems and their impact on working practices.


Public House Local Unit Head Office Hospitality Industry Computer Crime 
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Copyright information

© Springer-Verlag Wien 2000

Authors and Affiliations

  • Martin Peacock
    • 1
  1. 1.Business SchoolUniversity of North LondonLondonEngland

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