Abstract
Information technology within tourism presents us with a conundrum. While clearly reshaping the tools of communication and the technological landscape, what is questionable is the impact IT has on overall business performance. The ‘productivity paradox’ which contrasts the investment on IT against the lack of significant improvements in productivity has become one of the key questions for the new Millennium. This paper explores the relationship between corporate culture, the motivations behind the development of information systems and real working experiences. It suggests that a key reason for the lack of success for information systems is an inadequate assessment of the role of information systems and their impact on working practices.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Anonymous, Cost and Manpower Produetivity in UK Hotels, NEDC Working Party on Competitiveness in Tourism and Leisure, 1992.
Anonymous,’ Leader: How real is the new Economy?’ The Economist, 24th July, 1999.
Baker, M., Wild, M. & Sussman, S., ‘Introducing EPOS in Bass Taverns’ International Journal of Contemporary Hospitality Management, Vol. 10, No. 1, 1998.
Beardon, C., ‘Computers, Postmodernism and the Culture of the Artificial’, AI & Society, Vol. 8, pp. 1–16, 1994.
Collins, A. & Bicknell, D., Crash: Ten Easy Ways to Avoid Computer Disaster, Simon & Schuster, London, 1997.
Kasavana, M., ‘Computers and multiunit food service operators’, Cornell HRA Quarterly, pp. 72–80, June, 1994.
Landauer, T., The Trouble with Computers, The MIT Press, Cambridge, MA., 1995.
Lyotard, J., The Postmodern Condition, Manchester University Press, Manchester, 1984.
Mars, G., Cheats at Work, Dartmouth, Aldershot, (revised edition,) 1994.
Moules, J., UK tops project failure league, Computing, 8th February, 1996.
Peacock, M., Management Information Systems in the Hospitality Industry, Brunel, Uxbridge, 1998.
Ritzer, G., The McDonaldization of Society, Pine forge Press, California, 1993.
Teare, R. & Boer, A., Strategic Hospitality Management, Cassell, 1991.
Thompson, D., ‘Computer Crime and Security Survey’, Information Management and Computer Security, Vol. 6, No. 2, pp. 78–101, 1998.
Zuboff, S., In the Age of the Smart Machine: The Future of Work and Power, Heinemann, Oxford, 1988.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2000 Springer-Verlag Wien
About this paper
Cite this paper
Peacock, M. (2000). The Failure Of The New Discipline: Information Technology, Business Process, And The Control Of Tourism Operatives. In: Fesenmaier, D.R., Klein, S., Buhalis, D. (eds) Information and Communication Technologies in Tourism 2000. Springer, Vienna. https://doi.org/10.1007/978-3-7091-6291-0_5
Download citation
DOI: https://doi.org/10.1007/978-3-7091-6291-0_5
Publisher Name: Springer, Vienna
Print ISBN: 978-3-211-83483-1
Online ISBN: 978-3-7091-6291-0
eBook Packages: Springer Book Archive