Advertisement

Destination Management Systems: Criteria for Success — An Exploratory Research

  • Dimitrios Buhalis
  • Antonella Spada

Abstract

Destinations become brand names for tourism regions incorporating the entire range of attractions and enterprises locally. Information technology developments propel the tourism industry to the digital economy and develop an e-commerce applications. The emergence of Destination Management Systems (DMSs) as “info-structures” enables destinations to disseminate comprehensive information about resources and services of destinations and local tourism products as well as facilitate the planning, management and marketing of regions as tourism entities or brands.

This paper explores success criteria for DMSs for six key tourism destination stakeholders. The paper analyses the needs and wants of stakeholders and thus provides guidance for the development and assessment of DMSs. The research is based on qualitative and quantitative research with leading authorities on the field. Attention is drawn to the role played by the public and private sectors, and the need for partnership to ensure successful application of DMSs in the future.

Keywords

Public Sector Success Criterion Tourism Industry Travel Agency Tourism Management 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Archdale, G., (1994), “Destination Databases: issues and priorities”, in Seaton, A. V., et al (eds), Tourism-The state of the Art, John Wiley and Sons, Chichester, 246–253.Google Scholar
  2. 2.
    Archdale, G., Jones C., Stanton, R., (1992), “Destination Databases: Issues and Priorities”, Pacific Asia Association (PATA), San Francisco 1992.Google Scholar
  3. 3.
    Buhalis, D., (1993), “Regional Integrated Computer Information Reservation Management Systems as a strategic tool for tourism”, Tourism Management, Vol.14(5),366–376.CrossRefGoogle Scholar
  4. 4.
    Buhalis, D., (1994a), “Information and Telecommunications Technologies as a strategic tool for small and medium tourism enterprises in the contemporary business environment,” in Seaton, A., et al (eds), Tourism: The State of the Art, John Wiley and Sons, Chichester, 254–275.Google Scholar
  5. 5.
    Buhalis, D., (1994b), “Regional Integrated Computer Information Reservation Management Systems and tourism distribution channels”, in Schertler, W., Schmid, B., Tjoa, A., Werthner, H., (eds), Information and Communication Technologies in Tourism, ENTER’ 94, Conference Proceedings, Springer-Verlag, Wien-NewYork, 56–72.Google Scholar
  6. 6.
    Buhalis, D., (1995), “The impact of information and Communication Technologies on tourism distribution channels: implications for the small and medium tourism enterprises’ strategic management and marketing”, University of Surrey PhD Thesis, Department of Management Studies, Guildford.Google Scholar
  7. 7.
    Buhalis, D., (1997), “Information Technologies as a strategic tool for economic, cultural and environmental benefits enhancement of tourism at destination regions”, Progress in Tourism and Hospitality Research, Vol.3(1), 71–93.CrossRefGoogle Scholar
  8. 8.
    Buhalis, D., (1998), “Strategic use of Information Technologies in the tourism industry”, Tourism Management, Vol.19(5), 409–421.CrossRefGoogle Scholar
  9. 9.
    Buhalis, D., (2000), Marketing the competitive destination of the future, Tourism Management, Vol.21(1).Google Scholar
  10. 10.
    Buhalis, D., and Cooper, C., (1998), Competition or co-operation: The needs of Small and Medium sized Tourism Enterprises at a destination level, in E., Laws, Faulkner, B., and Moscardo, G., (ed.), Embracing and managing change in Tourism, Routledge, London. 324–346CrossRefGoogle Scholar
  11. 11.
    Buhalis, D., and J. Fletcher, (1995), Environmental impacts on tourism destinations: An economic analysis, in Coccosis, H., and Nijkamp, P., (eds), Sustainable Tourism Development, Avebury, England, 3–24.Google Scholar
  12. 12.
    Buhalis, D., and Main, H., (1998),“Information technology in peripheral and small and medium enterprises: strategic analysis and critical factors”, in International Journal of Contemporary Hospitality Management, Vol.10(5), 198–202.CrossRefGoogle Scholar
  13. 13.
    Cano, V., Prentice, R., (1998) “Opportunities for endearment to place through electronic visiting: WWW homepages and the tourism promotion of Scotland”, Tourism Management, Vol.19(1), 67–73.CrossRefGoogle Scholar
  14. 14.
    Fesenmaier, D., Vogt, C., (1993) Evaluating the economic impact of travel information provided at Indiana welcome centres, Journal of Travel Research, Vol.31(3),33–39.CrossRefGoogle Scholar
  15. 15.
    Frew, A. J., and O’Connor, P., (1998), “A Comparative Examination of the Implementation of Destination Marketing System Strategy: Scotland and Ireland”, in Buhalis, D., Tjoa, A. M., Jafari, J., (eds), Information and Communication Technology in Tourism, ENTER’ 98, Conference Proceedings, Springer-Verlag, Wien-New York, 460–475.Google Scholar
  16. 16.
    Frew, A. J., and O’Connor, P., (1999a), “Destination Marketing System Strategics: Refining and Extending an Assessment Framework”, in Buhalis, D., Tjoa, A. M., Jafari, J., (eds), Information and Communication Technology in Tourism, ENTER’ 99, Conference Proceedings, Springer-Verlag, Wien-New York,439–407.Google Scholar
  17. 17.
    Frew, A. J., and O’Connor, P., (1999b), “Destination Marketing System Strategics: Refining and Extending an Assessment Framework”, Information Technology and Tourism, Vol.2(1),3–15.Google Scholar
  18. 18.
    Go, F. M., (1992), “The role of Computerised Reservation Systems in the hospitality industry”, Tourism Management, Vol.3(3), 22–76.CrossRefGoogle Scholar
  19. 19.
    O’Connor, P., (1999) Electronic Information Distribution in Tourism & Hospitality, CAB, Oxford.Google Scholar
  20. 20.
    O’Connor, P., and Rafferty, J., (1997), “Gulliver:-Distributing Irish Tourism Electronically”, in Electronic Markets, Vol.7(2), 40–45.CrossRefGoogle Scholar
  21. 21.
    Pollock, A., (1998a), “Creating Intelligent Destinations for Wired Customers”, in Buhalis, D., Tjoa, A. M., Jafari, J., (eds), Information and Communication Technology in Tourism, ENTER’ 98, Conference Proceedings, Springer-Verlag, Wien-New York, 235–247.Google Scholar
  22. 22.
    Pollock, A., (1998b), “New Technologies as help for Integrated Quality Management”, in European Tourism forum, Conference Proceedings, Vienna, Austria 1–3 July, 78–87.Google Scholar
  23. 23.
    Pollock, A., (1999), Marketing destinations in a digital world, Insights, May, A 149–158.Google Scholar
  24. 24.
    Poon, A., (1993), Tourism, Technology and Competitive Strategics, Oxford: CAB.Google Scholar
  25. 25.
    Pringle, S., (1994), “Destined to Fail? An introduction of the Hi-Line Destination Marketing System”, in Seaton, A., et al (eds), Tourism: The State of the Art, Wiley, 500–509.Google Scholar
  26. 26.
    Roehl, W., Fesenmaier, D., (1995) Modelling the influence of information obtained at state welcome centres on visitor expenditures, Journal of Travel & Tourism Marketing, Vol.4(3), 19–28.CrossRefGoogle Scholar
  27. 27.
    Sheldon, P., (1993), “Destination Information”, Annals of Tourism Research, Vol.20(4),156–212.MathSciNetCrossRefGoogle Scholar
  28. 28.
    Sheldon, P., (1997), Tourism Information Technology, CAB International, Oxford.Google Scholar
  29. 29.
    Vlitos-Rowe, I., (1992),“Destination Databases and Management Systems”, Travel and Tourism Analyst, Vol. 5, 84–108.Google Scholar
  30. 30.
    Werthner, H., and Klein, S., (1999) Information Technology and tourism: A challenging relationship, Springer-Verlag, Wien.CrossRefGoogle Scholar
  31. 31.
    Wöber, K. W., (1998), “Improving the efficiency of marketing information access and use by tourist organisations”, Information Technology and Tourism, Vol.1, 23–30.Google Scholar
  32. 32.
    WTO (1999), Marketing Tourism Destinations On-line, World Tourism Organisation, Madrid.Google Scholar

Copyright information

© Springer-Verlag Wien 2000

Authors and Affiliations

  • Dimitrios Buhalis
    • 1
  • Antonella Spada
    • 1
  1. 1.Dept of TourismUniversity of WestminsterLondonUK

Personalised recommendations