Efficiency Measures in Benchmarking Decision Support Systems: A Hotel Industry Application

  • Karl W. Wöber


The purpose of this paper is to present the applicability of Data Envelopment Analysis in an interactive benchmarking system. The decision support system which is used for this experimental study is accessible on the World Wide Web and based on data obtained from Austrian small and medium sized hotel enterprises. The system was developed with financial support of the Austrian Chamber of Commerce and is operated by the Austrian Society for Applied Research in Tourism (ASART) at the Vienna University of Economics. It enables Austrian entrepreneurs as well as consultancy companies specialising in tourism to compare the performance of hotel and restaurant enterprises with others of a similar nature. In the present paper the author gives a comprehensive description of the conceptual approach, the technical realisation and experiences and implications with the prototype version of the system.


Data Envelopment Analysis Decision Support System Efficiency Score Data Envelopment Analysis Model Data Envelopment Analysis Efficiency Score 
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Copyright information

© Springer-Verlag Wien 2000

Authors and Affiliations

  • Karl W. Wöber
    • 1
  1. 1.Institute for Tourism and Leisure StudiesVienna University of Economics and Business Administration AustriaViennaAustria

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