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Usability of Information and Reservations Systems: Theory or Practice?

  • Elaine Crichton
  • Andrew J. Frew

Abstract

Computer-mediated information and reservations systems have become widespread, yet their interface approaches are often anything but user-friendly. This paper describes an attempt to add a little to the extremely limited applied research work in the area and outlines the methodology and findings of survey and interviews work with system suppliers. The research sought to elicit their practice and views regarding system ‘usability’ issues. Findings indicate that general user interface standards and guidelines are not perceived as meeting the needs of the hospitality and tourism industry and are, therefore, not being adopted. Consequently information and reservations systems in the marketplace display significant user interface differences.

Keywords

User Interface Secondary User Postal Survey Tourism Industry Reservation System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Wien 2000

Authors and Affiliations

  • Elaine Crichton
    • 1
  • Andrew J. Frew
    • 1
  1. 1.Napier UniversityEdinburghUK

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