Tourist Satisfaction Based Multilevel Intelligent Decision Support System

  • Bozidar Klicek
Conference paper


In the coming years the quantity of information will grow exponentially, creating real labyrinths where tourists and tourist professionals will have to solve complex problems quickly. In the most far-sighted visions intelligent systems will have an important role [4, 18]. They will be imperatively used as research tools in tourism, but also as integrators of existing technologies and performers of such tasks that until now have only been executed by people. The article illustrates some achievements in the application of intelligent systems in tourism obtained with the project “Intelligent decision support systems in management of complex systems”. The aim of the project is to research and create the methodology of developing the second generation of intelligent systems [9, 10]. Next, second generation of intelligent systems, according to F. Hayes-Roth, should overcome the limitations of today’s intelligent systems, introducing some new characteristics: “context reusable building blocks, reusable knowledge, high value component functions, composite architecture for multi-task systems, architecture for semantic interoperability, and a small number of domains, which should be attacked persistently [2]”.


Intelligent System Multimedia Presentation Intelligent Model Semantic Interoperability Tourism Management 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Wien 2000

Authors and Affiliations

  • Bozidar Klicek
    • 1
  1. 1.Faculty of Organization and InformaticsUniversity of ZagrebVarazdinCroatia

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