Abstract
While user modelling has become a mature field with demonstrable research systems of great power, comparatively little progress has been made in the development of user modelling components for commercial software systems. The development of minimalist user modelling components, simplified to provide just enough assistance to a user through a pragmatic adaptive user interface, is seen by many as an important step toward this goal. This paper describes the development, implementation, and empirical evaluation of a minimalist user modelling component for TIMS, a complex commercial software system for financial management. The experimental results demonstrate that a minimalist user modelling component does improve the subjective measure of user satisfaction. Important issues and considerations for the development of user modelling components for commercial software systems are also discussed.
Special thanks to the EISI team who developed the original TIMS system and provided support for this research.
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© 1997 Springer-Verlag Wien
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Strachan, L., Anderson, J., Sneesby, M., Evans, M. (1997). Pragmatic User Modelling in a Commercial Software System. In: Jameson, A., Paris, C., Tasso, C. (eds) User Modeling. International Centre for Mechanical Sciences, vol 383. Springer, Vienna. https://doi.org/10.1007/978-3-7091-2670-7_21
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DOI: https://doi.org/10.1007/978-3-7091-2670-7_21
Publisher Name: Springer, Vienna
Print ISBN: 978-3-211-82906-6
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