Abstract
This paper examines the development of user models for the graphical user interface of a telecommunication computer system used during service and sales negotiations. User models enhance the requirements gathering phase of system design by capturing the diversity of the user population and capitalizing on the variety of distinguishable and categorizable strategies that affect performance. The CDM method (Categorizing, Describing, and Modeling method) was developed as a technique to generate user models. In the CDM method, the user population is first categorized into a reasonable number of groups. The behaviors for each group are described and then qualitatively and quantitatively modeled. These models are subsequently used during the system design and operational processes to optimize performance of the entire user population.
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© 1999 Springer Science+Business Media New York
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Bushey, R., Mauney, J.M., Deelman, T. (1999). The Development of Behavior-Based User Models for a Computer System. In: Kay, J. (eds) UM99 User Modeling. CISM International Centre for Mechanical Sciences, vol 407. Springer, Vienna. https://doi.org/10.1007/978-3-7091-2490-1_11
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DOI: https://doi.org/10.1007/978-3-7091-2490-1_11
Publisher Name: Springer, Vienna
Print ISBN: 978-3-211-83151-9
Online ISBN: 978-3-7091-2490-1
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