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Triangulation nutzerzentrischer Innovationsmethoden für digitale Dienstleistungsinnovation im Gesundheitswesen

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Digitale Dienstleistungsinnovationen

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Zusammenfassung

Gesundheitsprozesse bieten vielfältiges Verbesserungspotenzial. Kontextspezifische Faktoren begrenzen jedoch die Möglichkeiten von Forschern, Lösungsanbietern und Administratoren, innovative Lösungen zu implementieren. Während Informationssysteme helfen können, die Prozesseffizienz zu optimieren, ist ihr Potenzial noch nicht annähernd ausgeschöpft. Es wurden zwei potenzielle Anwendungsfälle im Bereich stationärer Behandlung basierend auf ihrem Verbesserungspotenzial ausgewählt. Dafür wurde ein gestaltungsorientierter Ansatz mit Elementen des Design-Thinkings erweitert, um innovative Prototypen zu generieren und gleichzeitig die Reliabilität der Forschung zu gewährleisten. Basierend auf qualitativen und quantitativen Auswertungen mit potenziellen Nutzern wurden iterativ Artefakte erzeugt, welche die zugrundeliegenden Prozesse verbessern sollen. Die Prototypen wurden kontinuierlich angepasst. In dieser Studie wird der Forschungsprozess detailliert beschrieben und eine Augmented-Reality-Datenbrillen-Anwendung zur Dokumentation chronischer Wunden und eine Smartphone-Anwendung zur Unterstützung des Dispensierens von Medikamenten vorgeschlagen. Die beispielhaften Fallstudien liefern wichtige Beiträge zu Forschung und Praxis.

Aufbauend auf der bereits von Przybilla et al. (2018) durchgeführten Studie zum Thema dieses Abschnitts werden nachfolgend die wesentlichen Aspekte kurz zusammengefasst.

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Danksagung

Das Forschungs- und Entwicklungsprojekt ‚Unterstützung der Ausführung von flexiblen Dienstleistungsprozessen durch Augmented Reality (ARinFLEX)‘ wird mit Mitteln des Bundesministeriums für Bildung und Forschung (BMBF) im Programm „Innovationen für die Produktion, Dienstleistung und Arbeit von morgen (02K14A080)“ gefördert und vom Projektträger Karlsruhe (PTKA) betreut. Die Verantwortung für den Inhalt dieser Veröffentlichung liegt bei den Autoren.

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Authors and Affiliations

  1. Technische Universität München, Garching, Deutschland

    Leonard Przybilla, Kai Klinker, Manuel Wiesche & Helmut Krcmar

Authors
  1. Leonard Przybilla
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  2. Kai Klinker
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  3. Manuel Wiesche
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  4. Helmut Krcmar
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Corresponding author

Correspondence to Manuel Wiesche .

Editor information

Editors and Affiliations

  1. FIR e. V. an der RWTH Aachen, Aachen, Nordrhein-Westfalen, Germany

    Volker Stich

  2. Lehrstuhl für BWL, Schwerpunkt Market, Universität Passau, Passau, Bayern, Germany

    Jan Hendrik Schumann

  3. Fakultät für Wiwi – Wirtschaftsinformatik, Universität Paderborn, Paderborn, Nordrhein-Westfalen, Germany

    Daniel Beverungen

  4. Business Transformation, FIR e. V. an der RWTH Aachen, Aachen, Nordrhein-Westfalen, Germany

    Gerhard Gudergan

  5. Dienstleistungsmanagement, FIR e. V. an der RWTH Aachen, Aachen, Nordrhein-Westfalen, Germany

    Philipp Jussen

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Przybilla, L., Klinker, K., Wiesche, M., Krcmar, H. (2019). Triangulation nutzerzentrischer Innovationsmethoden für digitale Dienstleistungsinnovation im Gesundheitswesen. In: Stich, V., Schumann, J., Beverungen, D., Gudergan, G., Jussen, P. (eds) Digitale Dienstleistungsinnovationen. Springer Vieweg, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-59517-6_7

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  • DOI: https://doi.org/10.1007/978-3-662-59517-6_7

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