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Introducing Smart Glasses to Logistics Services Providers: A Single Case Study from a Wholesale Warehouse

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Digitale Dienstleistungsinnovationen

Abstract

In this paper, we introduce a framework to identify domain specific use cases for smart glasses in the domain of logistics services. We further present and evaluate our framework through its application in a single case study in a wholesale warehouse. We contribute to theory and practice by presenting an approach to identify, define and describe application scenarios for the adoption of smart glasses in the logistics domain, and by enriching the current body of knowledge on digitalization, service support systems and wearables. Therefore, our research falls into line with the second topic. We directly address current challenges in logistics, one of Germany’s major economic sectors, regarding the implementation of new or advanced services with smart glasses. The presented case study is embedded in the digitalization project Glasshouse. The processes of two logistics services providers are the main research subjects in this project. In contrast to this, we focus on a third logistic service provider in this paper, to evaluate the transferability of our findings.

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Acknowledgements

This article is part of the project Glasshouse, which is funded by the Federal Ministry of Education and Research (BMBF) under the funding code 02K14A090. Our special thanks go to Inspirion GmbH in Bremen for the participation in the outlined single case study

Author information

Authors and Affiliations

  1. Universität Osnabrück, Osnabrück, Germany

    Lisa Berkemeier, Benedikt Zobel, Ulrike Hinrichs & Oliver Thomas

  2. Hochschule Osnabrück, Osnabrück, Germany

    Sebastian Werning & Ingmar Ickerott

Authors
  1. Lisa Berkemeier
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  2. Benedikt Zobel
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  3. Sebastian Werning
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  4. Ulrike Hinrichs
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  5. Ingmar Ickerott
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  6. Oliver Thomas
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Corresponding author

Correspondence to Lisa Berkemeier .

Editor information

Editors and Affiliations

  1. FIR e. V. an der RWTH Aachen, Aachen, Nordrhein-Westfalen, Germany

    Volker Stich

  2. Lehrstuhl für BWL, Schwerpunkt Market, Universität Passau, Passau, Bayern, Germany

    Jan Hendrik Schumann

  3. Fakultät für Wiwi – Wirtschaftsinformatik, Universität Paderborn, Paderborn, Nordrhein-Westfalen, Germany

    Daniel Beverungen

  4. Business Transformation, FIR e. V. an der RWTH Aachen, Aachen, Nordrhein-Westfalen, Germany

    Gerhard Gudergan

  5. Dienstleistungsmanagement, FIR e. V. an der RWTH Aachen, Aachen, Nordrhein-Westfalen, Germany

    Philipp Jussen

Appendix

Appendix

See Fig. A1 and A2

Fig. A1
figure 5

Use case catalogue

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Fig. A2
figure 6

Potential scenarios for smart glasses when handling new sample orders

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Berkemeier, L., Zobel, B., Werning, S., Hinrichs, U., Ickerott, I., Thomas, O. (2019). Introducing Smart Glasses to Logistics Services Providers: A Single Case Study from a Wholesale Warehouse. In: Stich, V., Schumann, J., Beverungen, D., Gudergan, G., Jussen, P. (eds) Digitale Dienstleistungsinnovationen. Springer Vieweg, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-59517-6_16

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  • DOI: https://doi.org/10.1007/978-3-662-59517-6_16

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  • Publisher Name: Springer Vieweg, Berlin, Heidelberg

  • Print ISBN: 978-3-662-59516-9

  • Online ISBN: 978-3-662-59517-6

  • eBook Packages: Computer Science and Engineering (German Language)

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