Abstract
Members of these communities are typically characterized by different educational backgrounds and interests. People in business administration are interested in improving the operations of companies. Increasing customer satisfaction, reducing cost of doing business, and establishing new products and services at low cost are important aspects of business process management from a business administration point of view.
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Weske, M. (2019). Introduction. In: Business Process Management. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-59432-2_1
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DOI: https://doi.org/10.1007/978-3-662-59432-2_1
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