Skip to main content
SpringerLink
Log in

Gesundheits- und Risikokommunikation in den Gesundheitsberufen

  • Chapter
  • First Online:
Gesundheitswissenschaften

Part of the book series: Springer Reference Pflege – Therapie – Gesundheit ((SRPTG))

  • 28k Accesses

Zusammenfassung

Eine effektive Gesundheitskommunikation kann zum Erfolg von Arztgesprächen, Behandlungen oder ganzen Institutionen der Gesundheitsversorgung beitragen. Auf interpersonaler Ebene wird das Arzt-Patient-Gespräch verortet, in dem im direkten Kontakt wichtige Gesundheitsentscheidungen ausgehandelt werden. Die Digitalisierung stellt dieses zunehmend vor Herausforderungen. Doch auch in interprofessionellen Teams – beispielsweise im Klinikkontext – trägt eine effektive Kommunikation zu einer gesteigerten Produktivität und positiven Outcomes auf Patientenseite bei. Auf allen Kommunikationsebenen ist eine umfassende Vermittlung von Chancen und Risiken von zentraler Bedeutung. Dabei ist es wichtig, sowohl auf die individuellen Charakteristika der Patienten einzugehen als auch die Eigenschaften relevanter Gesundheitsrisiken zu erkennen und zu adressieren. Auf diesem Weg wird der Patient bestmöglich dazu befähigt, die für ihn optimalen Gesundheitsentscheidungen zu treffen.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 189.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Literatur

  • Allison ST, Messick DM, Goethals GR (1989) On being better but not smarter than others: the Muhammed Ali effect. Soc Cogn 7:275–295

    Google Scholar 

  • Apker J, Propp KM, Ford WZ (2005) Negotiating status and identity tensions in health care team interactions: an explanation of nurse role dialectics. J Appl Commun Res 33:93–115

    Google Scholar 

  • Apker J, Propp KM, Ford WZ (2009) Investigating the effect of nurse-team communication on nurse turnover: relationships among communication processes, identification, and intent to leave. Health Commun 24:106–114

    PubMed  Google Scholar 

  • Awad SS, Fegan SP, Bellows C, Albo D, Green-Rashed B, De La Garza M, Berger DH (2005) Bridging the communication gap in the operating room with medical team training. Am J Surg 190:770–774

    PubMed  Google Scholar 

  • Baker DP, Gustafson S, Beaubien J, Salas E, Barach P (2005) Medical teamwork and patient safety: the evidence-based relation. Agency for Health Care Research and Quality, Rockville

    Google Scholar 

  • Bensing JM (1991) Doctor-patient communication and the quality of care. Soc Sci Med 32:1301–1310

    CAS  PubMed  Google Scholar 

  • Bensing JM, Deveugele M, Moretti F, Fletcher I, van Vliet L, Van Bogaert M, Rimondini M (2011) How to make the medical consultation more successful from a patient’s perspective? Tips for doctors and patients from lay people in the United Kingdom, Italy, Belgium and the Netherlands. Patient Educ Couns 8:287–293

    Google Scholar 

  • Bundesministerium für Gesundheit und Frauen [BMGF] (2016) Verbesserung der Gesprächsqualität in der Krankenversorgung. Strategie zur Etablierung einer patientenzentrierten Kommunikationskultur. BMGF, Wien. https://www.bmgf.gv.at/cms/home/attachments/8/6/7/CH1443/CMS1476108174030/strategiepapier_verbesserung_gespraechsqualitaet.pdf. Zugegriffen am 23.08.2018

  • Caiata-Zufferey M, Schulz PJ (2012) Physicians’ communicative strategies in interacting with Internet-informed patients: results from a qualitative study. Health Commun 27:738–749

    PubMed  Google Scholar 

  • Chua HF, Yates F, Shah P (2006) Risk avoidance: graphs vs. numbers. Mem Cogn 34:399–410

    Google Scholar 

  • Cleveland WS, McGill R (1985) Graphical perception and graphical methods for analyzing scientific data. Science 229:828–833

    CAS  PubMed  Google Scholar 

  • Coopman SJ (2001) Democracy, performance and outcomes in interdisciplinary health care teams. J Bus Commun 38:261–284

    Google Scholar 

  • Ellingson LL (2003) Interdisciplinary health care teamwork in the clinic backstage. J Appl Commun Res 31:93–117

    Google Scholar 

  • Emanuel EJ, Emanuel LL (1992) Four models of the physician-patient relationship. J Am Med Assoc 267:2221–2226

    CAS  Google Scholar 

  • Epstein RM, Street RL (2011) Shared mind: communication, decision making, and autonomy in serious illness. Ann Fam Med 9:454–461

    PubMed  PubMed Central  Google Scholar 

  • Epstein RM, Street RL (2007) Patient-centered communication in cancer care: promoting healing and reducing suffering. National Cancer Institute, NIH Publication, Bethesda

    Google Scholar 

  • Epstein RM, Duberstein PR, Fenton JJ, Fiscella K, Hoerger M, Tancredi D, Kravitz RL et al (2017) Effect of a patient-centered communication intervention on oncologist-patient communication, quality of life, and health care utilization in advanced cancer: the VOICE randomized clinical trial. J Am Med Assoc Oncol 3:92–100

    Google Scholar 

  • Fox S, Duggan M (2013) Health online 2013. Report for Pew Research Center’s Internet & American Life Project [Electronic version]. http://pewinternet.org/Reports/2013/Health-online.aspx. Zugegriffen am 23.08.2018

  • Frankel RM, Stein TS (1996) The four habits of highly effective clinicians: a practical guide. Kaiser Permanente Northern California Region: Physician Education & Development, Oakland

    Google Scholar 

  • Galesic M, Gigerenzer G, Staubinger N (2009) Natural frequencies help older adults and people with low numeracy to evaluate medical screening tests. Med Decis Mak 29:368–371

    Google Scholar 

  • Gawande AA, Zinner MJ, Studdert DM, Brennann TA (2003) Analysis of errors reported by surgeons at three teaching hospitals. Surgery 133:614–621

    PubMed  Google Scholar 

  • Gerber BS, Eiser AR (2001) The patient-physician relationship in the Internet age: future prospects and the research agenda [Electronic version]. J Med Internet Res 3:e15

    CAS  PubMed  PubMed Central  Google Scholar 

  • Gigerenzer G (2014) Das Einmaleins der Skepsis: Über den richtigen Umgang mit Zahlen. Piper, Berlin

    Google Scholar 

  • Grumbach K, Bodenheimer T (2004) Can health care teams improve primary care practice? J Am Med Assoc 291:1246–1251

    CAS  Google Scholar 

  • Hannawa AF (2017) New horizons in patient safety: understanding communication. de Gruyter, Berlin

    Google Scholar 

  • Harris CR, Jenkins M, Glaser D (2006) Gender differences in risk assessment: why do women take fewer risks than men? Judgm Decis Mak 1:48–63

    Google Scholar 

  • Haynes AB, Weiser TG, Berry WR, Lipsitz SR, Breizat AS, Dellinger EP, Gawande AA et al (2009) A surgical safety checklist to reduce morbidity and mortality in a global population. N Engl J Med 360:491–499

    CAS  PubMed  Google Scholar 

  • Hertwig R, Pachur T, Kurzenhäuser S (2005) Judgments of risk frequencies: tests of possible cognitive mechanisms. J Exp Psychol Learn Mem Cogn 31:621–642

    PubMed  Google Scholar 

  • Jäger S (2012) Am Puls des Informationstrends: Wahrnehmung, Einstellungen und Verhalten von Ärzten im Umgang mit Internetpatienten. Eine qualitative Befragung von Hausärzten und Onkologen. Magisterarbeit, Universität Mainz

    Google Scholar 

  • Jenkins EW (1994) Scientific literacy. In: Jusen T, Postlethwaite TN (Hrsg) The international encyclopedia of education. Pergamon Press, Oxford, UK, S 5345–5350

    Google Scholar 

  • Jünger J, Mutschler A, Kröll K, Weiss C, Fellmer-Drügg E, Köllner V, Ringel N (2015) Ärztliche Gesprächsführung in der medizinischen Aus- und Weiterbildung. Das Nationale longitudinale Mustercurriculum Kommunikation. Med Welt 66:189–192

    Google Scholar 

  • Kirscht JP, Haefner DP, Kegeles SS, Rosenstock IM (1966) A national study of health beliefs. J Health Hum Behav 7:248–254

    CAS  PubMed  Google Scholar 

  • Kraus N, Malmfors T, Slovic P (1992) Intuitive toxicology: expert and lay judgments of chemical risks. Risk Anal 12:215–232

    Google Scholar 

  • Krebsinformationsdienst, Deutsches Krebsforschungszentrum [KID] (2018) Ernährung und Krebsvorbeugung. http://www.krebsinformationsdienst.de/vorbeugung/risiken/ernaehrung-praevention-index.php. Zugegriffen am 23.08.2018

  • Kreps GL, Thorton BC (1992) Health communication: theory and practice. Waveland Press, New York

    Google Scholar 

  • Kreps GL, O’Hair D, Clowers M (1994) The influence of human communication on health outcomes. Ame Behav Sci 38:248–256

    Google Scholar 

  • Kurzenhäuser S, Epp A (2009) Wahrnehmung von gesundheitlichen Risiken. Psychologische und soziale Einflussfaktoren. Bundesgesundheitsblatt 52:1141–1146

    Google Scholar 

  • Landy FJ, Conte JM (2010) Work in the 21st century: an introduction to industrial and organizational psychology. Wiley-Blackwell, Hoboken

    Google Scholar 

  • LePine J, Piccolo RF, Jackson CL, Mathieu JE, Saul JR (2008) A meta-analysis of teamwork processes: tests of a multidimensional model and relationships with team effectiveness criteria. Pers Psychol 61:273–307

    Google Scholar 

  • Lingard L, Reznick R, DeVito I, Espin S (2002) Forming professional identities on the health care team: discursive constructions of the „other“ in the operating room. Med Educ 36:728–734

    CAS  PubMed  Google Scholar 

  • Lingard L, Espin S, Rubin B, Whyte S, Colmenares M, Baker GR, Reznick R et al (2005) Getting teams to talk: development and pilot implementation of a checklist to promote safer operating room communication. Qual Saf Health Care 14:340–346

    Google Scholar 

  • Lingard L, Whyte S, Espin S, Baker GR, Orser B, Doran D (2006) Towards sager interprofessional communication: constructing a model of „utility“ from preoperative team briefings. J Interprof Care 20:471–483

    PubMed  Google Scholar 

  • Lingard L, Regehr G, Orser B, Reznick R, Baker GR, Doran D, Whyte S et al (2008) Evaluation of a preoperative checklist and team briefing among surgeons, nurses, and anesthesiologists to reduce failures in communication. Arch Surg 143:12–17

    PubMed  Google Scholar 

  • Lipkus IM, Samsa G, Rimer BK (2001) General performance on a numeracy scale among highly educated samples. Med Decis Mak 21:37–44

    CAS  Google Scholar 

  • Löfstedt RE, Boholm A (Hrsg) (2009) The study of risk in the 21st century. In: The earthscan reader on risk. Earthscan, Sterling, S 1–23

    Google Scholar 

  • MacGregor DG, Slovic P, Malmfors T (1999) How exposed is exposed enough? Lay inferences about chemical exposure. Risk Anal 19:649–659

    CAS  PubMed  Google Scholar 

  • Makoul G (2001) Essential elements of communication in medical encounters: the Kalamazoo consensus statement. Acad Med 76:390–393

    CAS  PubMed  Google Scholar 

  • Makoul G, van Dulmen S (2016) What is effective doctor-patient communication? Review of the evidence. In: Brown J, Noble LM, Papageorgiou A, Kidd J (Hrsg) Clinical communication in medicine. Wiley Blackwell, Oxford, UK, S 30–39

    Google Scholar 

  • McGrath JE (1984) Groups: interaction and performance. Prentice Hall, Inglewood

    Google Scholar 

  • Ramanujam R, Rousseau D (2006) The challenges are organizational not just clinical. J Organ Behav 27:811–827

    Google Scholar 

  • Reader TW, Flin R, Mearns K, Cuthbertson BH (2009) Developing a team performance framework for the intensive care unit. Crit Care Med 37:1787–1793

    PubMed  Google Scholar 

  • Real K, Poole MS (2011) Health care teams: communication and effectiveness. In: Thompson TL, Parrott R, Nussbaum JF (Hrsg) The Routledge handbook of health communication. Routledge, New York, S 100–116

    Google Scholar 

  • Reddy MC, Spence PR (2008) Collaborative information seeking: a field study of a multidisciplinary patient care team. Inf Process Manag 44:242–255

    Google Scholar 

  • Renner B, Schupp H (2005) Gesundheitliche Risiken: Wahrnehmung und Verarbeitung. In: Schwarzer R (Hrsg) Enzyklopädie der Psychologie: Gesundheitsychologie. Hogrefe, Göttingen, S 173–193

    Google Scholar 

  • Reyna VF, Brainerd CJ (2007) The importance of mathematics in health and human judgment: numeracy, risk communication, and medical decision making. Learn Individ Differ 17:147–159

    Google Scholar 

  • Reyna F, Farley F (2006) Risk and rationality in adolescent decision making: implications for theory, practice and public policy. Psychol Sco Public Interest 7:1–44

    Google Scholar 

  • Richardson J, West MA (2009) Dream teams: a positive psychology of team working. In: Garcea N, Harrington S, Linley PA (Hrsg) Oxford handbook of positive psychology and work. Oxford University Press, New York, S 235–250

    Google Scholar 

  • Robert Koch Institut [RKI] (2018) Übergewicht und Adipositas. https://www.rki.de/DE/Content/Gesundheitsmonitoring/Themen/Uebergewicht_Adipositas/Uebergewicht_Adipositas_node.html. Zugegriffen am 23.08.2018

  • Rossmann C, Ziegler L (2013) Gesundheitskommunikation: Medienwirkungen im Gesundheitsbereich. In: Schweiger W, Fahr A (Hrsg) Handbuch Medienwirkungsforschung. Springer, Wiesbaden, S 207–226

    Google Scholar 

  • Rossmann C, Hastall MR, Baumann E (2014) Kommunikationswissenschaftliche Grundlagen der Gesundheitskommunikation. In: Hurrelmann K, Baumann E (Hrsg) Handbuch Gesundheitskommunikation. Huber, Bern, S 81–94

    Google Scholar 

  • Roter DL (2000) The enduring and evolving nature of the patient-physician relationship. Patient Educ Couns 39:5–15

    CAS  PubMed  Google Scholar 

  • Roter DL, Hall JA (2006) Doctors talking with patients – patients talking with doctors: improving communication in medical visits. Praeger, Westport

    Google Scholar 

  • Roter DL, Wexler R, Naragon P, Forrest B, Dees J, Almodovar A, Wood J (2012) The impact of patient and physician computer mediated communication skill training on reported communication and patient satisfaction. Patient Educ Couns 88:406–413

    PubMed  Google Scholar 

  • Sabaté E, World Health Organization (2003) Adherence to long-term therapies: evidence for action. World Health Organization, Geneva

    Google Scholar 

  • Siegrist M, Keller C, Kiers HAL (2006) Lay people’s perception of food hazards: comparing aggregated data and individual data. Appetite 47:324–332

    PubMed  Google Scholar 

  • Signitzer B (2001) Ansätze und Forschungsfelder der Health Communication. In: Hurrelmann K, Leppin A (Hrsg) Moderne Gesundheitskommunikation: Vom Aufklärungsgespräch zur E-Health. Huber, Bern, S 22–35

    Google Scholar 

  • Silverman JD, Kurtz SM, Draper J (2013) Skills for communicating with patients. Radcliffe Medical Press, Oxford, UK

    Google Scholar 

  • Sjöberg L (2002) Factors in risk perception. Risk Anal 20:1–12

    Google Scholar 

  • Sjöberg L (2003) The different dynamics of personal and general risk. Int J Risek Assess Manag 5:19–34

    Google Scholar 

  • Slovic P (2000) The perception of risk. Earthscan, London, UK

    Google Scholar 

  • Slovic P, Finucane ML, Peters E, MacGregor DG (2007) The affect heuristic. Eur J Oper Res 177:1333–1352

    Google Scholar 

  • Stone ER, Yates JF, Parker AM (1997) Effects of numerical and graphical displays on professed risk-taking behavior. J Exp Psychol Appl 3:243–256

    Google Scholar 

  • Street RL (2013) How clinician-patient communication contributes to health improvement: modeling pathways from talk to outcome. Patient Educ Couns 92:286–291

    PubMed  Google Scholar 

  • Tautz F (2002) E-Health und die Folgen: Wie das Internet die Arzt-Patient-Beziehung und das Gesundheitssystem verändert. Campus, Frankfurt am Main

    Google Scholar 

  • Techniker Krankenkasse [TK] (2017) Online-Videosprechstunde bundesweit. https://www.tk.de/techniker/gesund-leben/digitale-gesundheit/online-videosprechstunde-2010644. Zugegriffen am 08.09.2018

  • Turner M, Skubisz C, Rimal RN (2011) Theory and practice in risk communication. A review of the literature and visions for the future. In: Thompson TL, Parrott R, Nussbaum JF (Hrsg) The Routledge handbook of health communication. Routledge, New York, S 146–164

    Google Scholar 

  • Wagner EH (2000) The role of patient care teams in chronic disease management. Br Med J 320:569–572

    CAS  Google Scholar 

  • Wald HS, Dube CE, Anthony DC (2007) Untangling the Web – The impact of Internet use on health care and the physician-patient relationship. Patient Educ Couns 68:218–224

    PubMed  Google Scholar 

  • Weinstein ND (1984) Why it won’t happen to me: Perceptions of risk factors and susceptibility. Health Psychol 3:431–457

    CAS  PubMed  Google Scholar 

  • WHO (2015) Bewegungsmangel und Diabetes. http://www.euro.who.int/de/health-topics/noncommunicable-diseases/diabetes/news/news/2015/11/physical-inactivity-and-diabetes. Zugegriffen am 23.08.2018

  • Witte K (1992) Putting the fear back in to fear appeals: The extended parallel process model. Commun Monogr 59:239–349

    Google Scholar 

  • Zill JM, Härter M (2017) Patientenzentrierte Versorgung. In: Pfaff H, Neugebauer EAM, Glaeske G, Schrappe M (Hrsg) Lehrbuch Versorgungsforschung: Systematik – Methodik – Anwendung. Schattauer, Stuttgart, S 149–151

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Seminar für Medien- und Kommunikationswissenschaft, Universität Erfurt, Erfurt, Deutschland

    Anne Reinhardt, Simone Jäger & Constanze Rossmann

Authors
  1. Anne Reinhardt
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Simone Jäger
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Constanze Rossmann
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Anne Reinhardt .

Editor information

Editors and Affiliations

  1. FB Angewandte Gesundheitswissenschaften, Europäische Fachhochschule (EUFH), Rostock, Germany

    Robin Haring

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer-Verlag GmbH Deutschland, ein Teil von Springer Nature

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Reinhardt, A., Jäger, S., Rossmann, C. (2019). Gesundheits- und Risikokommunikation in den Gesundheitsberufen. In: Haring, R. (eds) Gesundheitswissenschaften. Springer Reference Pflege – Therapie – Gesundheit . Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-58314-2_24

Download citation

  • DOI: https://doi.org/10.1007/978-3-662-58314-2_24

  • Published:

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-662-58313-5

  • Online ISBN: 978-3-662-58314-2

  • eBook Packages: Medicine (German Language)

Publish with us

Policies and ethics

Search

Navigation