Process-Aware Information Systems
In the previous chapters, we learned how to use qualitative and quantitative analysis techniques in order to identify issues of existing business processes. We also saw that many processes in practice have problems with flow-time efficiency. Various redesign heuristics emphasize the potential of using information systems to improve process performance. This chapter deals with information systems that support process automation. First, we briefly explain what an automated business process is, after which we focus on two types of systems that are particularly suitable to achieve process automation, i.e., Process-Aware Information Systems (PAISs) and Business Process Management Systems (BPMSs). We will present the different variants of these systems and explain their features. Finally, we will discuss some of the advantages and challenges that are involved with introducing a BPMS in an organization.
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