Process-Aware Information Systems

  • Marlon Dumas
  • Marcello La Rosa
  • Jan Mendling
  • Hajo A. Reijers


In the previous chapters, we learned how to use qualitative and quantitative analysis techniques in order to identify issues of existing business processes. We also saw that many processes in practice have problems with flow-time efficiency. Various redesign heuristics emphasize the potential of using information systems to improve process performance. This chapter deals with information systems that support process automation. First, we briefly explain what an automated business process is, after which we focus on two types of systems that are particularly suitable to achieve process automation, i.e., Process-Aware Information Systems (PAISs) and Business Process Management Systems (BPMSs). We will present the different variants of these systems and explain their features. Finally, we will discuss some of the advantages and challenges that are involved with introducing a BPMS in an organization.


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Copyright information

© Springer-Verlag GmbH Germany, part of Springer Nature 2018

Authors and Affiliations

  • Marlon Dumas
    • 1
  • Marcello La Rosa
    • 2
  • Jan Mendling
    • 3
  • Hajo A. Reijers
    • 4
  1. 1.Institute of Computer ScienceUniversity of TartuTartuEstonia
  2. 2.School of Computing and Information SystemsThe University of MelbourneMelbourneAustralia
  3. 3.Institute for Information BusinessVienna University of Economics and BusinessViennaAustria
  4. 4.Department of Computer SciencesVrije Universiteit AmsterdamAmsterdamThe Netherlands

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