Qualitative Process Analysis
Analyzing business processes is both an art and a science. In this respect, qualitative analysis is the artistic side of process analysis. Qualitative process analysis techniques allow us to identify, classify, and understand weaknesses and improvement opportunities in a process. In this chapter, we introduce a selected set of principles and techniques for qualitative process analysis. First, we present two techniques to identify unnecessary steps of the process (value-added analysis) and sources of waste (waste analysis). Next, we present techniques to identify and document issues in a process from multiple perspectives and to analyze the root causes of these issues.
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