Introduction to Business Process Management

  • Marlon Dumas
  • Marcello La Rosa
  • Jan Mendling
  • Hajo A. Reijers


Business Process Management (BPM) is not about improving the way individual activities are performed. Rather, it is about managing entire chains of events, activities, and decisions that ultimately add value to the organization and its customers. These chains of events, activities, and decisions are called business processes. In this chapter, we introduce the essential concepts behind BPM. We start with a description of typical business processes found in contemporary organizations. Next, we discuss the basic ingredients of a process and provide a definition of business process and of BPM. To place BPM in a broader perspective, we then offer a historical overview of the BPM discipline. Finally, we discuss how a BPM initiative in an organization typically unfolds. This discussion leads us to the definition of a BPM lifecycle, around which the book is structured.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 17.
    J. Becker, M. Kugeler, M. Rosemann, Process Management: A Guide for the Design of Business Processes (Springer, Berlin, 2011)CrossRefGoogle Scholar
  2. 28.
    S. Conger, Six sigma and business process management, in Handbook of Business Process Management 1, ed. by J. vom Brocke, M. Rosemann (Springer, Berlin, 2015), pp. 127–146Google Scholar
  3. 31.
    T.H. Davenport, J.E. Short, The new industrial engineering: information technology and business process redesign. Sloan Manag. Rev. 31(4), 11–27 (1990)Google Scholar
  4. 43.
    D.J. Elzinga, T. Horak, C.Y. Lee, C. Bruner, Business process management: survey and methodology. IEEE Trans. Eng. Manag. 42(2), 119–128 (1995)CrossRefGoogle Scholar
  5. 59.
    M. Hammer, Reengineering work: Don’t automate, obliterate. Harv. Bus. Rev. 68(4), 104–112 (1990)Google Scholar
  6. 65.
    P. Harmon, Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals, 2nd edn. (Morgan Kaufmann, San Mateo, 2007)Google Scholar
  7. 78.
    M. Kirchmer, P. Franz, The chief process officer: A role to drive value. White paper, Accenture, 2012Google Scholar
  8. 85.
    M. Laguna, J. Marklund, Business Process Modeling, Simulation and Design (Prentice Hall, New York, 2004)Google Scholar
  9. 93.
    P. Lohmann, M. zur Muehlen, Business process management skills and roles: An investigation of the demand and supply side of BPM professionals, in Proceedings of the 13th International Conference on Business Process Management (BPM). Lecture Notes in Computer Science, vol. 9253 (Springer, Berlin, 2015), pp. 317–332Google Scholar
  10. 106.
    A. McAfee, Pharmacy service improvement at cvs (a). Harv. Bus. Rev. Case Stud. (2005)Google Scholar
  11. 107.
    K. McCormack, The development of a measure of business process orientation and its relationship to organizational performance, April 1999. Online tutorial available at
  12. 153.
    G.A. Rummler, A.P. Brache, Improving Performance: Managing the White Space on the Organizational Chart (Jossey-Bass, San Francisco, 1990)Google Scholar
  13. 154.
    G.A. Rummler, A.J. Ramias, A framework for defining and designing the structure of work, in Handbook of Business Process Management 1, ed. by M. Rosemann, J. vom Brocke (Springer, Berlin, 2015), pp. 81–104Google Scholar
  14. 186.
    J. vom Brocke, M. Rosemann, Handbook on Business Process Management 1: Introduction, Methods, and Information Systems, 2nd edn., vol. 1 (Springer, Berlin, 2015)Google Scholar
  15. 187.
    J. vom Brocke, M. Rosemann, Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture, 2nd edn., vol. 2 (Springer, Berlin, 2015)Google Scholar

Copyright information

© Springer-Verlag GmbH Germany, part of Springer Nature 2018

Authors and Affiliations

  • Marlon Dumas
    • 1
  • Marcello La Rosa
    • 2
  • Jan Mendling
    • 3
  • Hajo A. Reijers
    • 4
  1. 1.Institute of Computer ScienceUniversity of TartuTartuEstonia
  2. 2.School of Computing and Information SystemsThe University of MelbourneMelbourneAustralia
  3. 3.Institute for Information BusinessVienna University of Economics and BusinessViennaAustria
  4. 4.Department of Computer SciencesVrije Universiteit AmsterdamAmsterdamThe Netherlands

Personalised recommendations