Manage Your Conflicts Professionally

  • Edda Weimann
  • Peter Weimann



  • Why is a positive attitude towards a conflict resolution good for a hospital?

  • Why does a hospital need an internal dispute culture?

  • Why should you avoid discussions in the drama triangle?

  • What are the golden rules for conducting conflict resolution?

This chapter introduces you to the various steps of professional conflict management and advises you when to intervene in a conflict. We highlight the different escalating levels and encourage you to establish a constructive atmosphere of debate. An analysis and solution framework for conflicts is described, in addition to the golden rules of negotiation.


Conflict Resolution Emotional Intelligence Golden Rule Conflict Management Affective Conflict 
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References and Further Reading

  1. Amason AC, Thompson KR, Hochwater WA, Harrison AW (1995) Conflict: an important dimension in successful management teams. Organ Dyn 24(2):20–35CrossRefGoogle Scholar
  2. De Church LA, Marks MA (2001) Maximizing the benefits of tasks conflict: the role of conflict management. Int J Confl Manag 12:4–22CrossRefGoogle Scholar
  3. De Dreu CKW, Weingart LR (2003) Task versus relationship conflict, team performance, and team member satisfaction: a meta-analysis. J Appl Psychol 88(4):741–749CrossRefPubMedGoogle Scholar
  4. Rahim MA (2002) Toward a theory of managing organisational conflict. Int J Confl Manag 13:206–235CrossRefGoogle Scholar
  5. Schulz von Thun F (2008) Talking to each other, vol 1–3. Rowohlt, ReinbekGoogle Scholar

Copyright information

© Springer Berlin Heidelberg 2017

Authors and Affiliations

  • Edda Weimann
    • 1
    • 2
  • Peter Weimann
    • 1
    • 3
  1. 1.Commerce Faculty Department of Information SystemsUniversity of Cape TownCape TownSouth Africa
  2. 2.Groote Schuur Hospital Academic HospitalUniversity of Cape TownCape TownSouth Africa
  3. 3.Beuth UniversityBerlinGermany

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