Manage Your Conflicts Professionally
Why is a positive attitude towards a conflict resolution good for a hospital?
Why does a hospital need an internal dispute culture?
Why should you avoid discussions in the drama triangle?
What are the golden rules for conducting conflict resolution?
This chapter introduces you to the various steps of professional conflict management and advises you when to intervene in a conflict. We highlight the different escalating levels and encourage you to establish a constructive atmosphere of debate. An analysis and solution framework for conflicts is described, in addition to the golden rules of negotiation.
KeywordsConflict Resolution Emotional Intelligence Golden Rule Conflict Management Affective Conflict
References and Further Reading
- Schulz von Thun F (2008) Talking to each other, vol 1–3. Rowohlt, ReinbekGoogle Scholar