Develop and Communicate Your Strategy

  • Edda Weimann
  • Peter Weimann



  • Which performance indicators can you apply to analyse and develop the various departments and the hospital further?

  • Why do financial performance indicators have only limited relevance?

  • What can you expect from the Balanced Scorecard?

  • Why must the Balanced Scorecard cycle be repeated continuously?

This chapter guides you in developing goals from your vision statement. It outlines in detail the Balanced Scorecard (BSC), the different perspectives and the approach to applying it. Problems that may occur when applying the BSC are described. Measures of communication are briefly explained.


Business Process Performance Indicator Strategic Goal Strategic Objective Balance Scorecard 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

References and Further Reading

  1. Banker RD, Chang H, Pizzini MJ (2004) The balanced scorecard: judgmental effects of performance measures linked to strategy. Account Rev 79(1):1–23CrossRefGoogle Scholar
  2. Kaplan RS (2001) Strategic performance measurement and management in non-profit organizations. Nonprofit Manage Lead 11(3):353–370, Jossey & BassCrossRefGoogle Scholar
  3. Kaplan RS, Norton DP (1996) Using the balanced scorecard as a strategic management system. Harv Bus Rev 1–2:75–85Google Scholar
  4. Stewart LJ, Bestor WE (2000) Applying a balanced scorecard to health care organisations. J Corp Account Finance 11(3):75–82CrossRefGoogle Scholar
  5. Zelman W, Pink GH, Matthias CB (2003) Use of balanced score card at health care. J Health Care Finance 29(4):1PubMedGoogle Scholar

Copyright information

© Springer Berlin Heidelberg 2017

Authors and Affiliations

  • Edda Weimann
    • 1
    • 2
  • Peter Weimann
    • 1
    • 3
  1. 1.Commerce Faculty Department of Information SystemsUniversity of Cape TownCape TownSouth Africa
  2. 2.Groote Schuur Hospital Academic HospitalUniversity of Cape TownCape TownSouth Africa
  3. 3.Beuth UniversityBerlinGermany

Personalised recommendations