Develop and Communicate Your Strategy
Which performance indicators can you apply to analyse and develop the various departments and the hospital further?
Why do financial performance indicators have only limited relevance?
What can you expect from the Balanced Scorecard?
Why must the Balanced Scorecard cycle be repeated continuously?
This chapter guides you in developing goals from your vision statement. It outlines in detail the Balanced Scorecard (BSC), the different perspectives and the approach to applying it. Problems that may occur when applying the BSC are described. Measures of communication are briefly explained.
KeywordsBusiness Process Performance Indicator Strategic Goal Strategic Objective Balance Scorecard
References and Further Reading
- Kaplan RS, Norton DP (1996) Using the balanced scorecard as a strategic management system. Harv Bus Rev 1–2:75–85Google Scholar