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High Performance in Hospital Management pp 91–104Cite as

Improve Communication and Appreciation

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Abstract

Goals

  • Why are appreciation, transparency and open communication so difficult to achieve in hospitals?

  • How can you create a culture of open communication and appreciation?

  • How can you ensure that the receiver understands the information ‘correctly’?

  • How can you use the knowledge of the transactional analysis for your daily communication?

This chapter points out how to carry out personal appraisal and how to communicate in an adequate manner by choosing the right tools. You will learn more about the four ears of the addressee model, the transaction analysis and how you can apply it in your everyday work. Further, we highlight characteristics of the drama and winner triangle. The chapter ends by outlining the advantages of establishing a 180° feedback culture.

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References and Further Reading

  • Balling R (2005) Diagnosis of organisational cultures. Trans Anal J 42:199–208

    Google Scholar 

  • Berne E (1964) Games people play: the psychology of human relations. In: The basic handbook of transactional analysis. Grove Press, New York

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  • Harris TA (1969) I’m OK, – you're OK. Harper & Row, New York

    Google Scholar 

  • Karpman S (1968) Fairy tales and script drama analysis. TAB 7:39–43

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  • Lewin K (1947) Frontiers in group dynamics: concept, method and reality in social science, social equilibria and social change. Human Relations 1:5–41

    Article  Google Scholar 

  • Schulz Von Thun F (2010) Miteinander reden, vol 1–3. Rowohlt, Reinbek

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Author information

Authors and Affiliations

  1. Commerce Faculty Department of Information Systems, University of Cape Town, Private Bag X3, Rondebosch, 7701, Cape Town, South Africa

    Prof. Edda Weimann MD, MPH & Prof. Peter Weimann MSci, PhD

  2. Groote Schuur Hospital Academic Hospital, University of Cape Town, Cape Town, South Africa

    Prof. Edda Weimann MD, MPH

  3. Beuth University, Luxemburger Strasse 10, 13353, Berlin, Germany

    Prof. Peter Weimann MSci, PhD

Authors
  1. Prof. Edda Weimann MD, MPH
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  2. Prof. Peter Weimann MSci, PhD
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Weimann, E., Weimann, P. (2017). Improve Communication and Appreciation. In: High Performance in Hospital Management. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-49660-2_5

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  • DOI: https://doi.org/10.1007/978-3-662-49660-2_5

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-662-49658-9

  • Online ISBN: 978-3-662-49660-2

  • eBook Packages: MedicineMedicine (R0)

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