Abstract
Goals
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Why is benchmarking necessary?
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Why is it so difficult for hospitals to do the right things right?
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Which methods can improve processes?
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How can you ensure continuous improvement in your processes?
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How can Kaizen, CIP, Six Sigma, the PDCA cycle or the DMAIC cycle help you?
In this chapter we focus on process improvement. We highlight business engineering and re-engineering, and how and when they can be applied. To be successful and implement sustainable solutions you need to be familiar with Kaizen, the continuous improvement process, Six Sigma and the avoidance of Muda (waste).
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References and Further Reading
Berry R, Murcko AC, Brubaker CE (2002) The Six Sigma book for health care-improving outcomes by reducing errors. ASQ Quality Press, Chicago
Bothe KB (2003) The power of ultimate Six Sigma. Amacom, New York
Drucker PF (1967) The effective executive. Harper & Row, New York
Hammer M (1990) Reengineering work: don’t automate, obliterate. Harv Bus Rev 66:104–112
Hammer M, Champy J (1993) Reengineering the corporation: a manifest for business revolution. Harper Collins Publ, New York
Mann C (2006) The hospital myth – disenchantment. Amazon KDP, Seattle
Pande P, Neumann R, Cavanagh R (2000) The Six Sigma Way: how GR, Motorola, and other top companies are improving their performance. McGraw Hill, New York
Salomonowitz E (2009) Erfolgreiche Organisationsentwicklung im Krankenhaus. Mehr Personal spart Kosten. Springer, Vienna
Womack JP, Jones DT (2003) Lean thinking: Banish waste and create wealth in your cooperation. Simon & Schuster, London
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Weimann, E., Weimann, P. (2017). Face Your Competitors. In: High Performance in Hospital Management. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-49660-2_4
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DOI: https://doi.org/10.1007/978-3-662-49660-2_4
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