Using Conversational Knowledge Management as a Lens for Virtual Collaboration in the Course of Small Group Activities

  • Demosthenes AkoumianakisEmail author
  • Dionysia Mavraki
Part of the Studies in Computational Intelligence book series (SCI, volume 627)


For several decades scholars from different disciplines explore knowledge management using different theoretical and engineering lenses. This paper focuses on a relatively recent approach to knowledge management and collaborative learning, namely Conversational Knowledge (CK) management. Using empirical data from two different case studies, we identify conversational patterns and assess intrinsic properties of their prominent media types. This helps anchor these patterns as ‘Dialogue for Action’, thus informing the design of portlets (in the Liferay portal) that foster creation of new knowledge through collaborative conversational engagements of peers.


Conversational knowledge management Collaborative technologies Virtual work Small groups 



The research has been co-financed by the EU European Social Fund (ESF) and Greek national funds through the Operational Program “Education and Lifelong Learning” of the National Strategic Reference Framework—Research Funding Program: ARCHIMEDES III “Investing in knowledge society through the ESF”.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2016

Authors and Affiliations

  1. 1.Department of Informatics EngineeringTechnological Education Institute of CreteHeraklionGreece

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