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International Conference on Multidisciplinary Social Networks Research

MISNC 2015: Multidisciplinary Social Networks Research pp 249–263Cite as

Sociomateriality Implications of Software as a Service Adoption on IT-Workers’ Roles and Changes in Organizational Routines of IT Systems Support

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Part of the book series: Communications in Computer and Information Science ((CCIS,volume 540))

Abstract

This paper aims to deepen our understanding on how sociomateriality practices influence IT workers’ roles and skill set requirements and changes to the organizational routines of IT systems support, when an organization migrates an on-premise IT system to a software as a service (SaaS) model. This conceptual paper is part of an ongoing study investigating organizations that migrated on-premise IT email systems to SaaS business models, such as Google Apps for Education (GAE) and Microsoft Office 365 systems, in New Zealand tertiary institutions. We present initial findings from interpretive case studies. The findings are, firstly, technological artifacts are entangled in sociomaterial practices, which change the way humans respond to the performative aspects of the organizational routines. Human and material agencies are interwoven in ways that reinforce or change existing routines. Secondly, materiality, virtual realm and spirit of the technology provide elementary levels at which human and material agencies entangle. Lastly, the elementary levels at which human and material entangle depends on the capabilities or skills set of an individual.

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Author information

Authors and Affiliations

  1. Faculty of Business and Law, Auckland University of Technology, Auckland, New Zealand

    Freddie Mbuba, William Yu Chung Wang & Karin Olesen

Authors
  1. Freddie Mbuba
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  2. William Yu Chung Wang
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  3. Karin Olesen
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Corresponding author

Correspondence to Freddie Mbuba .

Editor information

Editors and Affiliations

  1. National University of Kaohsiung, Kaohsiung City, Taiwan

    Leon Wang

  2. Matsuyama University, Matsuyama, Japan

    Shiro Uesugi

  3. National University of Kaohsiung, Kaohsiung City, Taiwan

    I-Hsien Ting

  4. Osaka University, Osaka, Japan

    Koji Okuhara

  5. National University of Kaohsiung, Kaohsiung City, Taiwan

    Kai Wang

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© 2015 Springer-Verlag Berlin Heidelberg

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Mbuba, F., Wang, W.Y.C., Olesen, K. (2015). Sociomateriality Implications of Software as a Service Adoption on IT-Workers’ Roles and Changes in Organizational Routines of IT Systems Support. In: Wang, L., Uesugi, S., Ting, IH., Okuhara, K., Wang, K. (eds) Multidisciplinary Social Networks Research. MISNC 2015. Communications in Computer and Information Science, vol 540. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-48319-0_20

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  • DOI: https://doi.org/10.1007/978-3-662-48319-0_20

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-662-48318-3

  • Online ISBN: 978-3-662-48319-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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