Abstract
The transformation from classic monolithic systems to distributed, more intelligent and autonomous e-Work networks has resulted in the development of many tools for supporting e-Systems over the last decade. In Chapter 4, we discussed agents and agent-based systems, as a basic cornerstone of collaborative e-Work along with the principal techniques for the optimal design and control of e-Systems based on them. This chapter introduces decision support systems (DSS) and communication protocols, as the other essential supporting tools for collaborative e-Work, along with more details on various types of software agents (Fig. 5.1). The human-/computer-integrated tools, i.e., computer integrated manufacturing (CIM) and human-computer interaction (HCI), will be discussed in the next chapters. Decision support systems refer to an interactive computerized system that helps people make decisions based on information that is culled from a wide range of sources. Protocols provide an efficient and effective platform for autonomous entities to interact and be productive. Software agents enable the automation and integration of flexible, adaptive and heterogeneous activities, components, and tasks in a collaborative network.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
ABI Research Forecast and Information on Emerging Wireless Technologies, http://www.abiresearch.com (last accessed April 6, 2009)
Akyildiz, I.F.: Key wireless networking technologies in the next decade. In: IFAC Conf. Fieldbus Technol., FeT 2005, Puebla (2005)
Alter, S.L.: Decision Support Systems: Current Practice and Continuing Challenge. Addison-Wesley, Reading (1980)
Baronti, P., Pillai, P., Chook, V.W.C., Chessa, S., Gotta, A., Hu, Y.F.: Wireless sensor networks: A survey on the state of the art and the 802.15.4 and ZigBee standards. Computer Communications 30, 1655–1695 (2007)
Bonczek, R.H., Holsapple, C.W., Whinston, A.B.: Foundations of Decision Support Systems. Academic, New York (1981)
Bluetooth: The Official Bluetooth Membership Site, https://www.bluetooth.org (last accessed April 6, 2009)
Dai, Y., Tuomo, K., Erkki, S.: MinEDec: a decision-support model that combines text-mining technologies with two competitive intelligence analysis methods. International Journal of Computer Information Systems and Industrial Management Applications 3, 165–173 (2011)
Decker, K.S., Sycara, K.: Intelligent Adaptive Information Agents. Journal of Intelligent Information Systems 9(3), 239–260 (1997)
Dhar, V., Stein, R.: Intelligent Decision Support Methods: The Science of Knowledge. Prentice Hall, Upper Saddle River (1997)
Durfee, E.H., Montogomery, T.A.: Coherent Cooperation among Communicating Problem Solvers. IEEE Transactions on Computers, 1275–1291 (November 1987)
Dust Networks: TSMP Seminar. Online-Präsentation (2006)
Dust Networks: Technical Overview of Time Synchronized Mesh Protocol (TSMP), White Paper. Dust Networks (2006)
Ferber, J.: Reactive Distributed Artificial Intelligence: Principles and Applications. In: O’Hare, G.M.P., Jennings, N.R. (eds.) Foundations of Distributed Artificial Intelligence, pp. 287–317. John Wiley & Sons, Inc. (1996)
Franklin, S., Graesser, A.: Is it an agent, or just a Program? A Taxonomy for Autonomous Agents. In: Jennings, N.R., Wooldridge, M.J., Müller, J.P. (eds.) ECAI-WS 1996 and ATAL 1996. LNCS, vol. 1193, pp. 21–35. Springer, Heidelberg (1997)
Green, S., Hurst, L., Nangle, B., Cunningham, P., Somers, F., Evans, R.: Software Agents: A review. Technical Report, Trinty College Dublin, Ireland (May 1996)
Griessmann, J.-L.: HART protocol rev. 7 including WirelessHART. ATP Int.-Autom. Technol. Pract. 2, 21–22 (2007)
HART, http://www.hartcomm2.org/ (last accessed April 6, 2009)
HART 7: HART Protocol Specification, Revision 7. HART Communication Foundation (2007), see also http://www.hartcomm.org/ (last accessed April 6, 2009)
Holsapple, C.W., Whinston, A.B.: Decision support systems: A knowledge-based approach. West, St. Paul (1996)
Holsapple, C.W., Sena, M.P.: The Decision-Support Characteristics of ERP Systems. International Journal of Human-Computer Interaction 16(1), 101–123 (2003)
IEC 61158 Ser., Edition 3: Digital data communication for measurement and control – Fieldbus for use in industrial control systems (2003)
IEC 61784-1: Digital data communications for measurement and control – Part 1: Profile sets for continuous and discrete manufacturing relative to fieldbus use in industrial control systems (2003)
Industrial wireless technology for the 21st century, Industrial Wireless Workshop, San Francisco (2002)
Kim, A.N., Hekland, F., Petersen, S., Doyle, P.: When HART Goes Wireless: Understanding and Implementing the Wireless HART Standard. In: IEEE International Conference on Emerging Technologies and Factory Automation, ETFA 4638503, pp. 899–907 (2008)
Koda, T., Maes, P.: Agents with Faces: The Effects of Personification of Agents. In: Proceedings of HCI 1996, London, UK (August 1996)
Kotz, D., Gray, R.S.: Mobile agents and the future of the internet. ACM SIGOPS Operating Systems Review 33(3), 7–13 (1999)
Lashkari, Y., Metral, M., Maes, P.: Collaborative Interface Agents. In: Proceedings of the Twelfth National Conference on Artificial Intelligence, vol. 1. AAAI Press, Seattle (August 1994)
Little, J.D.C.: Brandaid, an online marketing mix model, Part 2: Implementation, calibration and case study. Oper. Res. 23(4), 656–673 (1975)
Maes, P. (ed.): Designing Autonomous Agents: Theory and Practice from Biology to Engineering and back. MIT Press (1991)
Maes, P.: Intelligent Software. Scientific American 273(3), 84–86 (1995)
Maes, P.: Agents that Reduce Work and Information Overload. In: Bradshaw, J.M. (ed.) Software Agents, pp. 145–164. AAAI Press/MIT Press (1997)
Maes, P.: Schneiderman, B.: Direct Manipulation vs. Interface Agents: a Debate. In: Interactions, vol. IV(6). ACM Press (1997)
Morton, M.S.S.: Management Decision Systems; Computer-Based Support for Decision Making. Harvard Univ. Press, Boston (1971)
Moulin, B., Chaib-Draa, B.: An Overview of Distributed Artificial Intelligence. In: O’Hare, G.M.P., Jennings, N.R. (eds.) Foundations of Distributed Artificial Intelligence, pp. 3–55. John Wiley & Sons, Inc. (1996)
Neumann, P.: Communication in industrial automation – what is going on? In: 11th IFAC Symp. Inf. Control Probl. Manuf., INCOM 2004, Salvador da Bahia (2004)
Neumann, P., Pöschmann, A., Flaschka, E.: Virtual automation networks, heterogeneous networks for industrial automation. Atp Int. Autom. Technol. Pract. 2, 36–46 (2007)
Nof, S.Y.: Integrated Description and Performance Evaluation of Conveyorized Systems. PhD Dissertation, University of Michigan, Ann Arbor (1976)
Nof, S.Y.: A Methodology for Computer-Aided Facility Planning. International Journal of Production Research 18(6), 699–722 (1980)
Nof, S.Y.: An Expert System for Planning/Replanning Programmable Facilities. International Journal of Production Research 22(5), 895–903 (1984)
Nwana, H.S.: Software Agents: An Overview. Knowledge Engineering Review 11(3), 205–244 (1996)
Nwana, H.S.: Software Agents: An Overview. Knowledge Engineering Review 11(3), 205–244 (1996)
Personal Area Networks: IEEE 802.15: IEEE 802.15 Working Group for Wireless Personal Area Networks, Task Group 1 (TG1), http://www.ieee802.org/15/pub/TG1.html (last accessed April 6, 2009), and: Task Group 4 (TG4), http://www.ieee802.org/15/pub/TG4.html (last accessed April 6, 2009)
Power, D.J.: Supporting decision-makers: An expanded framework. In: Harriger, A. (ed.) e-Proc. Inf. Sci. Conf., Krakow, pp. 431–436 (2001)
Power, D.J., Sharda, R.: Springer Handbook of Automation: Decision Support Systems. ch. 87. Springer (2009)
Quattrochi, D.A., Luvall, J.C., Rlckman, D.L., Estes, M.G.J., Laymon, C.A., Howell, B.F.: A Decision Support Information System for Urban Landscape Management Using Thermal Infrared Data. Photogrammetric Engineering & Remote Sensing 66(10), 1195–1207 (2000)
Rich, C., Sidner, C.L.: COLLAGEN: A Collaboration Manager for Software Interface Agents. User Modeling and User-Adapted Interaction 8(3-4), 315–350 (1998)
Seok, H.S., Nof, S.Y., Filip, F.G.: Sustainability Decision Support System based on Collaborative Control Theory. Annual Reviews in Control 36(1), 85–100 (2012)
Shoham, Y., Leyton-Brown, K.: Multiagent Systems: Algorithmic, Game-Theoretic, and Logical Foundations. Cambridge University Press (2008)
Simon, H.A.: The New Science of Management Decision. Harper Row, New York (1960)
Skitka, L., Mosier, K.L., Burdick, M.: Does automation bias decision-making? International Journal of Human-Computer Studies 51(5), 991–1006 (1999)
Sprague Jr., R.H., Carlson, E.D.: Building Effective Decision Support Systems. Prentice Hall, Englewood Cliffs (1982)
Stallings, W.: IEEE 8O2.11. Wireless LANs from a to n. IT Professional 6(5), 32–37 (2004)
Sycara, K.P.: Multiagent Systems. AI Magazine 19(2), 79–92 (1998)
Thomesse, J.-P.: Document Fieldbus technology in industrial automation. Proceedings of the IEEE 93(6), 1073–1101 (2005)
van de Giesen, N.I., Andreini, M., van Edig, A., Vlek, P.: Competition for water resources of the Volta basin. IAHS Publication, 199-206 (2001)
Sauter, V.L.: Sauter: Competitive intelligence systems: qualitative DSS for strategic decision making. ACM SIGMIS Database 36(2), 43–57 (2005)
Virtual Automation Networks: European Integrated Project FP6/2004/IST/NMP/2 016696 VAN. Deliverable D02.2-1: Topology Architecture for the VAN Virtual Automation Domain (2006)
Willig, A., Matheus, K., Wolisz, A.: Wireless technology in industrial networks. Proc. IEEE 93(6), 1130–1151 (2005)
Wireless LAN: IEEE 802.11: IEEE 802.11 Wireless Local Area Networks Working Group for WLAN Standards, http://ieee802.org/11/ (last accessed April 6, 2009)
WISA, http://library.abb.com/GLOBAL/SCOT/SCOT209.nsf/VerityDisplay/4E478BD7490A3F8BC12571F100427DCB/File/2CDC171017K0201.PDF (last accessed April 6, 2009)
Wooldridge, M., Jennings, N.R.: Intelligent Agents: Theory and Practice. Knowledge Engineering Review 10(2), 115–152 (1995)
Wooldridge, M.: An Introduction to MultiAgent Systems. John Wiley & Sons Ltd. (2002)
Xinping, S., Hongyun, T., Xiaowei, W.: Study on SMEs-Oriented Strategic Decision Support System Based on Competitive Intelligence. In: 2010 International Conference on Management and Service Science (MASS), pp. 1–4. IEEE (August 2010)
ZigBee, http://www.zigbee.org/ (last accessed April 6, 2009)
Zuehlke, D.: SmartFactory from vision to reality in factory technologies. In: IFAC Congress 2008, Seoul (2008)
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
Copyright information
© 2015 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
Nof, S.Y., Ceroni, J., Jeong, W., Moghaddam, M. (2015). Tools for e-Work. In: Revolutionizing Collaboration through e-Work, e-Business, and e-Service. Automation, Collaboration, & E-Services, vol 2. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-45777-1_5
Download citation
DOI: https://doi.org/10.1007/978-3-662-45777-1_5
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-662-45776-4
Online ISBN: 978-3-662-45777-1
eBook Packages: EngineeringEngineering (R0)