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Analysis of the User Behaviour When Interacting with Systems During Critical Situations

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Risk and Cognition

Part of the book series: Intelligent Systems Reference Library ((ISRL,volume 80))

Abstract

Human error studies tend to focus on identifying the relationship between the human activity, its errors and consequences. Accidents and incidents report analysis has been the path followed by several authors in the human error studies field, as it will be discussed in this chapter. However, reports tend to detail technical aspect of the error occurrence but fail to explore the human-behaviour component that might have influenced it. In order to investigate the human behaviour and its relation with accidents and human errors the authors propose to observe individuals working during critical situations. This observation must adopt a methodological approach, and the authors advise to support it by an experimental protocol, to ensure a rigorous systematization of the data gathering and analysis of the human behaviour. This chapter presents a cognitive model conceived to support this approach, by investigating an individual’s: characteristics; functional state; situation perception, decision-making approach and performance during task completion which accounts for the knowledge of the work situation. It also briefly presents its supporting experimental protocol, and discusses its application in the context of a decision making aid system, employed during maritime pollution crisis management.

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Notes

  1. 1.

    Le Centre de Recherche en Psychologie de la Connaissance, du Langage et de l’Émotion (Centre PsyCLÉ) .

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Author information

Authors and Affiliations

  1. Department of Exact Sciences, UFPB Rio Tinto, Paraiba, Brazil

    Yuska P. C. Aguiar

  2. LIHM, Electrical Engineering Department, UFCG, Campina Grande, Paraiba, Brazil

    Maria de Fátima Q. Vieira

  3. Département de Psychologie Cognitive et Expérimentale, Centre de Recherche PsyCLE, Aix-Marseille Université, Aix-En-Provence, France

    Edith Galy-Marie

  4. Laboratoire des Sciences de l’Information et des Systèmes, Aix-Marseille Université, Avenue Escadrille Normandie-Niemen, Marseille Cedex 20, France

    Charles Santoni

Authors
  1. Yuska P. C. Aguiar
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  2. Maria de Fátima Q. Vieira
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  3. Edith Galy-Marie
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  4. Charles Santoni
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Corresponding author

Correspondence to Maria de Fátima Q. Vieira .

Editor information

Editors and Affiliations

  1. Avenue Escadrille Normandie-Niemen, Aix-Marseille University, Marseille Cedex, France

    Jean-Marc Mercantini

  2. Avenue Escadrille Normandie-Niemen, Aix-Marseille University, Marseille Cedex, France

    Colette Faucher

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Aguiar, Y.P.C., de Fátima Q. Vieira, M., Galy-Marie, E., Santoni, C. (2015). Analysis of the User Behaviour When Interacting with Systems During Critical Situations. In: Mercantini, JM., Faucher, C. (eds) Risk and Cognition. Intelligent Systems Reference Library, vol 80. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-45704-7_6

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  • DOI: https://doi.org/10.1007/978-3-662-45704-7_6

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  • Print ISBN: 978-3-662-45703-0

  • Online ISBN: 978-3-662-45704-7

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