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International Conference, MISNC

MISNC 2014: Multidisciplinary Social Networks Research pp 28–35Cite as

Online Knowledge Community Evaluation Model: A Balanced Scorecard Based Approach

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Part of the book series: Communications in Computer and Information Science ((CCIS,volume 473))

Abstract

For the last decade, knowledge community has become popular resources of knowledge and their measurement also become more complex and critical for users and community managers. In this research, an integrated framework based on BSC (Balanced Score Card) - OKCBSC is proposed to evaluate the performance of online knowledge community in four dimensions: customer, internal process, learning and growth, and performance. After conducting Delphi approach and AHP methods, the measurements and their weights are derived. Two typical cases (Wikipedia and Yahoo!Kimo Knowledge + ) that conduct empirical surveys with 822 samples each are used to demonstrate the use of OKCBSC. Results and discussion are also addressed.

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Author information

Authors and Affiliations

  1. Dept. of Information Management, Kun Shan University, Tainan, Taiwan

    Shu-Chen Kao & Chieh-Lin Huang

  2. Dept. of Information Management, National University of Kaohsiung, Taiwan

    Chien-Hsing Wu

Authors
  1. Shu-Chen Kao
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  2. Chieh-Lin Huang
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  3. Chien-Hsing Wu
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Editor information

Editors and Affiliations

  1. National University of Kaohsiung, Taiwan

    Leon Shyue-Liang Wang

  2. Chung-Ang University, Seoul, Korea

    Jason J. June

  3. Dept of Electrical Engineering, National Kaohsiung University of Applied Sciences, Kaohsiung, Taiwan

    Chung-Hong Lee

  4. Osaka University, Japan

    Koji Okuhara

  5. National University of Kaohsiung, Dept of Information Management, Kaohsiung, Taiwan

    Hsin-Chang Yang

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© 2014 Springer-Verlag Berlin Heidelberg

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Kao, SC., Huang, CL., Wu, CH. (2014). Online Knowledge Community Evaluation Model: A Balanced Scorecard Based Approach. In: Wang, L.SL., June, J.J., Lee, CH., Okuhara, K., Yang, HC. (eds) Multidisciplinary Social Networks Research. MISNC 2014. Communications in Computer and Information Science, vol 473. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-45071-0_3

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  • DOI: https://doi.org/10.1007/978-3-662-45071-0_3

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-662-45070-3

  • Online ISBN: 978-3-662-45071-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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