Abstract
A business process can be characterized by multiple perspectives (intentional, organizational, operational, functional, interactional, informational, etc.). Business process modeling must allow different stakeholders to analyze and represent process models according to these different perspectives. This representation is traditionally built using classical data acquisition methods together with a process representation language such as BPMN or UML. These techniques and specialized languages can easily become hard, complex and time consuming. In this paper we propose ISEA, a participative end-user modeling approach that allows the stakeholders in a business process to collaborate together in a simple way to communicate the business process requirements in an accurate and understandable manner. Our approach covers the organizational perspective of business processes, exploits the information compiled during the simulation of the processes in the organizational perspective and touches lightly an interactional perspective allowing users to create customized interface sketches to test the user interface navigability and the coherence within the processes. Thus, ISEA can be seen as a participative end-user modeling approach for business process requirements.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
Adamides, E.D., Karacapilidis, N.: A knowledge centred framework for collaborative business process modelling. Business Process Management Journal 12(5), 557–575 (2006)
Bastien, J.M.C., Scapin, D.: Ergonomic Criteria for the Evaluation of Human-Computer interfaces. INRIA. Technical report No 156. Rocquencourt (1993)
Brandenburg, H., Wojtyna, J.P.: L’approche processus, Mode d’emploi, 2nd edn. Editions d’organisations, Eyrolles Group, Paris (2008)
Cardoso, E.C.S., Almeida, J.P.A., Guizzardi, G., Guizzardi, R.S.S.: Eliciting Goals for Business Process Models with non-Functional Requirements Catalogues. In: Halpin, T., Krogstie, J., Nurcan, S., Proper, E., Schmidt, R., Soffer, P., Ukor, R. (eds.) BPMDS 2009 and EMMSAD 2009. LNBIP, vol. 29, pp. 33–45. Springer, Heidelberg (2009)
Cattan, M., Idrissi, N., Knockaert, P., Vignon, D.: Maitriser les processus de l’entreprise: Guide opérationnel. Eyrolles Group (2006)
Cortes-Cornax, M., Matei, A., Letier, E., Dupuy-Chessa, S., Rieu, D.: Intentional Fragments: Bridging the Gap Between Organizational and Intentional Levels in Business Processes. In: Meersman, R., et al. (eds.) OTM 2012, Part I. LNCS, vol. 7565, pp. 110–127. Springer, Heidelberg (2012)
Daoudi, F., Nurcan, S.: A benchmarking framework for methods to design flexible business processes. Special Issue of the Software Process: Improvement and Practice Journal on Business Process Management (2007)
De la Vara González, J.L., Díaz, J.S.: Business process driven requirements engineering: A goal based approach. In: 8th Workshop, Business Process Modeling, Development, and Support (BPMDS 2007), Norway (2007)
De la Vara, J.L., Sánchez, J.: Improving requirements analysis through business process modelling: A participative approach. In: Abramowicz, W., Fensel, D. (eds.) BIS 2008. LNBIP, vol. 7, pp. 165–176. Springer, Heidelberg (2008)
Deneckère, R., Kornyshova, E., Rolland, C.: Enhancing the Guidance of the Intentional Model MAP: Graph Theory Application. RCIS (2009)
Ishikawa, K.: What is total quality control the Japanese way. Prentice-Hall, London (1985)
Koliadis, G., Ghose, A.K.: Relating business process models to goal-oriented requirements models in KAOS. In: Hoffmann, A., Kang, B.-H., Richards, D., Tsumoto, S. (eds.) PKAW 2006. LNCS (LNAI), vol. 4303, pp. 25–39. Springer, Heidelberg (2006)
Lapouchnian, A., Yu, Y., Mylopoulos, J.: Requirements-driven design and configuration management of business processes. In: Alonso, G., Dadam, P., Rosemann, M. (eds.) BPM 2007. LNCS, vol. 4714, pp. 246–261. Springer, Heidelberg (2007)
McConnell, J., Berkowitz, R.E.: The seven tools of TQC. Delaware Group (1989)
McQuater, R.E., Scurr, C.H., Dale, B.G., Hillman, P.G.: Using quality tools and techniques successfully. The TQM Magazine 7(6), 37–42 (1995)
Mandran, N., Dupuy-Chessa, S., Front, A., Rieu, D.: Démarche centrée utilisateur pour une ingénierie de langages de modélisation de qualité. Revue RSTI-ISI 18(3) (2013)
Moody, D.L.: The physics of notations: Toward a scientific basis for constructing visual notations in software engineering. IEEE 35(6), 756–779 (2009)
Morrison, E., Ghose, A., Dam, H., Hinge, K., Hoesch-Klohe, K.: Strategic alignment of business processes (2011)
Neiger, D., Churilov, L.: Goal-Oriented Business Process Modeling with EPCs and Value- Focused Thinking. Business Process Management (2004)
Noyé, D.: L’amélioration participative des processus. Mouvement français pour la qualité. INSEP Consulting Éditions, 3rd edn. (2002) ISBN: 2-914006-05-5
Nurcan, S.: A survey on the flexibility requirements related to business processes and modeling artifacts. In: Proceedings of the 41st Annual Hawaii International Conference on System Sciences, pp. 378. IEEE (2008)
Pavlovski, C., Zou, J.: Non-functional requirements in business process modeling. In: Proceedings of the Fifth Asia-Pacific Conference on Conceptual Modelling, vol. 79. Australian Computer Society (2008)
Pimsakul, S., Somsuk, N., Junboon, W., Laosirihongthong, T.: Production Process Improvement Using the Six Sigma DMAIC Methodology: A Case Study of a Laser Computer Mouse Production Process. In: The 19th International Conference on Industrial Engineering and Engineering Management, pp. 133–146 (2013)
Rolland, C., Prakash, N., Benjamen, A.: A Multi-Model View of Process Modelling. Requirements Engineering Journal, 169–187 (1999)
Santorum, M.: A Serious Game based Method for Business Process Management. In: 5th IEEE Int. Conference on Research Challenges in Information Science, RCIS 2011 (2011)
Santorum, M., Front, A., Rieu, D.: ISEAsy: A social business process management platform. In: 6th Workshop on Business Process Management and Social Software, BPMS2 2013 in Conjunction with BPM 2013, Beijing-China, pp. 26–30 (2013)
Sangiorgi, U., Vanderdonckt, J.: GAMBIT: Addressing multi-platform collaborative sketching with html5. In: Proceedings of the 4th ACM SIGCHI Symposium on Engineering Interactive Computing Systems, pp. 257–262. ACM (2012)
Thomas, P., Keller, P.: The Six Sigma Handbook, 3rd edn. McGraw-Hill, New York (2009) ISBN 0-07-162338-8
Van der Aalst, W.M.P., Weske, M., Wirtz, G.: Advanced Topics in Workflow Management: Issues, Requirements, and Solutions. Journal of Integrated Design and Process Science (2003)
Scheer, A.-W., Nüttgens, M.: ARIS architecture and reference models for business process management. In: van der Aalst, W.M.P., Desel, J., Oberweis, A. (eds.) Business Process Management. LNCS, vol. 1806, pp. 376–389. Springer, Heidelberg (2000)
Becker, J., Pfeiffer, D., Räckers, M.: Domain Specific Process Modelling in Public Administrations – The PICTURE-Approach. In: Wimmer, M.A., Scholl, J., Grönlund, Å. (eds.) EGOV. LNCS, vol. 4656, pp. 68–79. Springer, Heidelberg (2007)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Front, A., Rieu, D., Santorum, M. (2014). A Participative End-User Modeling Approach for Business Process Requirements. In: Bider, I., et al. Enterprise, Business-Process and Information Systems Modeling. BPMDS EMMSAD 2014 2014. Lecture Notes in Business Information Processing, vol 175. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-43745-2_3
Download citation
DOI: https://doi.org/10.1007/978-3-662-43745-2_3
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-662-43744-5
Online ISBN: 978-3-662-43745-2
eBook Packages: Computer ScienceComputer Science (R0)