Abstract
While the increasing interest in BPM by private and public organizations confirm the relevance of process-centric philosophy, it also increases the expectations and uncertainties on how to introduce and evolve a BPM initiative. This paper investigates how BPM practices are adopted by Brazilian public organizations. We conducted case studies with two Brazilian public organizations to investigate how the interaction of barriers and facilitators influence the evolution of their BPM initiatives. A System Dynamics approach is proposed as a diagnosis tool to analyze the current performance of BPM initiatives. Systemic archetypes were created to represent specific combinations of virtuous reinforcement and balancing cycles among barriers and facilitators. We identified that support from top management and lack of team skills and competencies in BPM are key factors influencing the evolution of BPM initiatives. The implications for practice lies in the fact that systemic archetypes are generic structures repeatable in different contexts. Due to their predictable behavior, the recognition of archetypes can inspire effective action strategies to handle problematic situations that may occur in BPM initiatives facing similar situations.
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Alves, C., Valença, G., Santana, A.F. (2014). Understanding the Factors That Influence the Adoption of BPM in Two Brazilian Public Organizations. In: Bider, I., et al. Enterprise, Business-Process and Information Systems Modeling. BPMDS EMMSAD 2014 2014. Lecture Notes in Business Information Processing, vol 175. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-43745-2_19
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DOI: https://doi.org/10.1007/978-3-662-43745-2_19
Publisher Name: Springer, Berlin, Heidelberg
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