Abstract
This paper looks at processes of embedding of computer systems in four organisational case studies in three different countries. A selective literature study of implementation of computer systems leads the authors to suggest that seen from a top down managerial perspective employees may be assumed to accept and use new computer systems, for example an ERP system but what happens deep down in the organisation are a reshaping, domestication or appropriation of the software for example through developing workarounds. The authors further suggest that traditional implementation models may incorrectly assume that the computer systems has been embedded in the organisation because things appear to be running smoothly when in fact software and/or processes have been reshaped by employees to suit their local needs. These social shapings appear to be done for a multitude of reasons. However, from the qualitative case studies it appears that most workarounds are done to make work easier and/or to overcome perceived inflexibilities in existing enterprise mandated systems. The ubiquitous access to cloud technologies and an increasing workforce of tech savy “digital natives” using their own devices (BYOD) has exacerbated the situation.
Chapter PDF
Similar content being viewed by others
References
Kerr, D.V., Houghton, L.: Just in time or Just in case: A Case study on the impact of context in ERP implementations. Australian Journal of Information Systems 16(2), 5–16 (2010)
Spierings, A., Kerr, D., Houghton, L.: What drives the end user to build a feral information system? In: Proc. of the 23rd Australasian Conference on Information Systems, ACIS, Geelong, Vic., pp. 1–10 (2012)
Martin, C.A.: From high maintenance to high productivity: What managers need to know about Generation Y. Industrail and Commercial Training 37(1), 39–44 (2005)
McGill, T.: The role of spreadsheet knowledge in user-developed application success. Decision Support Systems 39(3), 355–369 (2005)
Lie, M., Sørensen, K. (eds.): Making technology our own? Domesticating technology into everyday life. Scandinavian University Press, Oslo (1996)
Haddon, L.: Domestication Analysis, Objects of Study, and the Centrality of Technologies in Everyday Life. Canadian Journal of Communication 36(2), 311–323 (2011)
Kale, V.: Implementing Sap R/3: The Guide for Business and Technology Managers. Sams, Indianapolis (2000)
Harwood, S.: ERP the implementation cycle. Butterworth Heinemann Oxford (2003)
Brynjolfsson, E., Hitt, L.: Beyond the Productivity Paradox: Computers Are The Catalyst For Bigger Changes. Communications of the ACM 41(8), 49–55 (1998)
Davenport, T.: Mission Critical: Realizing the promise of Enterprise Systems. Harvard Business School Press, Boston (2000)
Flyvbjerg, B., Budzier, A.: Why Your IT Project May Be Riskier Than You Think. Harvard Business Review, 23–25 (September 2011)
Sauer, C., Willcocks, L.: Unreasonable expectations - NHS IT, Greek choruses and the games institutions play around mega-programmes. Journal of Information Technology 22(3), 195–201 (2007)
Cummings, J.N., Kraut, R.: Domesticating Computers and the Internet. Human-Computer Interaction Institute. Paper 94 (2001), http://repository.cmu.edu/hcii/94 (accessed February 9, 2014)
Silverstone, R., Haddon, L.: Design and the Domestication of ICTs: Technical Change and Everyday Life. In: Silverstone, R., Mansell, R. (eds.) Communication by Design: The Politics of Information and Communication Technologies. Oxford University Press, Oxford (1996)
Haddon: The Contribution of Domestication Research to In-Home Computing and Media Consumption in The Information Society: An International Journal 22(4) (2006); Special Issue: ICT in Everyday Life: Home and Personal Environments Guest Editor: Alladi Venkatesh
Kerr, D., Houghton, L., Burgess, K.: Power relationships that lead to the development of feral systems. Australasian Journal of Information Systems 14(2), 141–152 (2007)
Stake, R.: The art of case research. Sage Publications, Thousand Oaks (1995)
Yin, R.K.: Case Study Research: Design and Methods. Sage Publications, London (1994)
Klein, H.K., Myers, M.D.: A set of principles for conducting and evaluating interpretive field studies in information systems. MIS Quarterly 23(1), 67–94 (1999)
Walsham, G.: Interpreting Information Systems in Organizations. John Wiley, Chichester (1993)
Legris, P., Ingham, J., Collerette, P.: Why Do People Use Information Technology? A Critical Review of the Technology Acceptance Model. Information & Management 40(3), 191–204 (2003)
Intel. Insights into the current state of BYOD Intel’s IT manager survey (2012), http://www.intel.com.au/content/www/au/en/mobile-computing/consumerization-enterprise-byod-peer-research-paper.html (accessed April 13, 2013)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 IFIP International Federation for Information Processing
About this paper
Cite this paper
Kerr, D., Koch, C. (2014). A Creative and Useful Tension? Large Companies Using “Bring Your Own Device”. In: Bergvall-Kåreborn, B., Nielsen, P.A. (eds) Creating Value for All Through IT. TDIT 2014. IFIP Advances in Information and Communication Technology, vol 429. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-43459-8_11
Download citation
DOI: https://doi.org/10.1007/978-3-662-43459-8_11
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-662-43458-1
Online ISBN: 978-3-662-43459-8
eBook Packages: Computer ScienceComputer Science (R0)