Zusammenfassung
Nach einschlägigen Untersuchungen verwenden Manager durchschnittlich 70% ihrer täglichen Arbeitszeit auf Kommunikation (Wahren, 1987). Die zunehmende Interna-tionalisierung des Wirtschaftslebens bringt es mit sich, daß auch diese Kommunikation immer internationaler wird, sei es organisationsintern durch Kontakte mit Tochterfirmen, Niederlassungen und dergleichen im Ausland und Mitarbeitern ausländischer Herkunft im Inland oder organisationsextern durch Kontakte mit ausländischen Kunden, Beratern und Kooperationspartnern. Da Formen und Inhalte von Kommunikation kulturabhängig sind, bedeutet die Intensivierung internationaler Kontakte zugleich eine Zunahme der interkulturellen Kommunikation.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Literatur
Abe, H. & Wiseman R. (1983). A cross-cultural confirmation of the dimensions of intercul-tural effectiveness. International Journal of Intercultural Relations, 7, 53–67.
Adler, N.J. & Kiggundu, M.N. (1983). Awareness at the crossroads: Designing translator-based training programs. In: Landis, D. & Brislin, R.W. (Eds.): Handbook of Intercultural Training, Vol. II. New York: Pergamon, 124–150.
Almaney, A. & Alwan, A. (1982). Communicating With the Arabs. Prospect Heights, IL: Waveland.
Altehenger-Smith, S. (1983). Language choice in Singapore. Paper presented at the International Symposium on Analyzing Intercultural Communication, Essen.
Auer, P. & Di Luzio, A. (Eds.) (1984). Interpretative Sociolinguistics. Tübingen: Narr.
Barnlund, D. (1979). Verbal self-disclosure. Topics, targets, depth. In: Smith, E.C. & Luce, L.F. (Eds.): Towards Internationalism. Readings in Cross-Cultural Communication. Rowley, MA: Newbury House, 83–101.
Bateson, G. (1972). Steps to an Ecology of Mind. New York: Ballentine.
Berger, Ch.R. & Bradac, J.J. (1982). Language and Social Knowledge. Uncertainty in Interpersonal Relations. London: Edward Arnold.
Berlin, B. & Kay, P. (1969). Basic Colour Terms: Their Universality and Evolution. Berkeley, CA: University of California Press.
Blum-Kulka, S., House, J. & Kasper, G. (Eds.) (1989). Cross-Cultural Pragmatics. Requests and Apologies. Norwood, NJ: Ablex.
Cicourel, A. (1975). Sprache in der sozialen Interaktion. München: List.
Collett, P. & O’Shea, G. (1976). Pointing the way to a fictional place: A study of direction giving in Iran and England. European Journal of Social Psychology, 6, 447–458.
Eibl-Eibesfeldt, I. (1974). Similarities and differences between cultures in expressive movements. In: Weitz, S. (Ed.): Nonverbal Communication. New York: Oxford University Press, 20–33.
Ekman, P., Friesen, W.V. & Ellsworth, P. (1972). Emotion in the Human Face. New York: Pergamon.
Geertz, C. (1973). The Interpretation of Cultures. New York: Basic Books.
Goftmann, E. (1967). Interaction Ritual. New York: Anchor Books.
Goodenough, W.H. (1957). Cultural anthropology and linguistics. In: Garvin, P.L. (Ed.): Report on the Seventh Annual Round Table Meeting on Linguistics and Language Study. Washington, D.C.: Georgetown University Press, 109–173.
Grice, H.P. (1975). Logic and conversation. In: Cole, P. & Morgan, J. (Eds.): Syntax and Semantics, Vol. III: Speech Acts. New York: Academic Press, 41–58.
Gudykunst, W.B. & Ting-Toomey, S. (1988). Culture and Interpersonal Communication. Beverly Hills, CA: Sage.
Gumperz, J. (1982). Discourse Processes. Cambridge: Cambridge University Press.
Gumperz, J., Aulakh, G. & Kaltman, H. (1982). Thematic structure and progression in discourse. In: Gumperz, J. (Ed.): Language and Social Identity. Cambridge: CUP, 22–56.
Hall, E.T. (1959). The Silent Language. New York: Doubleday.
Hall, E.T. (1966). The Hidden Dimension. New York: Doubleday.
Hall, E.T. (1976). Beyond Culture. New York: Doubleday.
Hammer, M., Gudykunst, W.B. & Wiseman, R. (1978): Dimensions of intercultural effectiveness: An exploration study. International Journal of Intercultural Relations, 2, 382–393.
Hofstede, G. (1984). Culture’s Consequences. International Differences in Work-Related Values. Beverly Hills, CA: Sage.
Jaspers, J.M.F. & Hewstone, M. (1982). Cross-cultural interaction, social attribution and intergroup relations. In: Bochner, S. (Ed.): Cultures in Contact: Studies in Cross-Cultural Interaction. Oxford: Pergamon, 127–156.
Johnson, K. (1976). Black kinesics. In: Samovar, L. & Porter, R. (Eds.): Intercultural Communication: A Reader. Belmont, CA: Wadsworth.
Kaplan, B. (1966). Cultural thought patterns in intercultural education. Language Learning, 16, 1–20.
Knapp, K., Enninger, W. & Knapp-Potthoff, A. (Eds.) (1987). Analyzing Intercultural Communication. Berlin: de Gruyter.
Knapp-Potthoff, A. & Knapp, K. (1982). Fremdsprachenlernen und -lehren. Stuttgart: Kohlhammer.
Lado, R. (1957). Linguistics Across Cultures. Ann Arbor: University of Michigan Press.
Lalljee, M. (1987). Attribution theory and intercultural communication. In: Knapp, K., Enninger, W. & Knapp-Potthoff, A. (Eds.): Analyzing Intercultural Communication. Berlin: de Gruyter, 37–49.
Laurent, A. (1983). The cultural diversity of western conceptions of management. International Studies of Management and Organization, 13, 75–96.
Lenz, F. (1990). Finnische Wirtschaftskommunikation. Präsentation bei der 2. Konferenz der Intercultural Business Communication Group, Duisburg.
Loveday, L. (1981). Pitch, politeness and sexual role. Language and Speech, 24, 71–89.
Loveday, L. (1982). The Sociolinguistics of Learning and Using a Non-Native Language. Oxford: Pergamon.
Morsbach, H. (1973). Aspects of nonverbal communication in Japan. Journal of Nervous and Mental Disease, 157, 262–277.
Okabe, R. (1983). Cultural assumptions of East and West: Japan and the United States. In: Gudykunst, W. (Ed.): Intercultural Communication Theory. Beverly Hills, CA: Sage, 21–44.
Rehbein, J. (1985). Interkulturelle Kommunikation. Tübingen: Narr.
Schank, R. & Abelson, C. (1977). Scripts, Plans, Goals and Understanding. Hillsdale, NJ: Lawrence Earlbaum.
Scollon, R. & Scollon, S. (1981). Narrative, Literacy and Face in Interethnic Communication. Norwood, NJ: Ablex.
Smutkupt, S. & Barna, L. (1976). Impact of non-verbal communication in an intercultural setting: Thailand. In: Casmir, F. (Ed.): International and Intercultural Communication Annual, III. Falls Church, VA: Speech Communication Association, 99–113.
Stubbs, M. (1983). Discourse Analysis: The Sociolinguistic Analysis of Natural Language. London: Blackwell.
Sussman, N. & Rosenfeld, H. (1982). Influence of culture, language and sex on conversational distance. Journal of Personality and Social Psychology, 42, 66–74.
Tannen, D. (1979). What’s in a frame? Surface evidence for underlying expectations. In: Freedle, R.O. (Ed.): Advances in Discourse Processes, Vol. II. Norwood, NJ: Ablex, 137–183.
Tannen, D. (1981). New York Jewish conversational style. International Journal of the Sociology of Language, 30, 133–149.
Turner, R. (Ed.) (1974). Ethnomethodology. Harmondsworth: Penguin.
Wahren, H.-K. (1987). Zwischenmenschliche Kommunikation und Interaktion in Unternehmen. Berlin: de Gruyter.
Wolfson, N. (1981). Compliments in a cross-cultural perspective. TESOL-Quarterly, 15, 117–124.
Wyer, R.S. & Srull, T.K. (Eds.) (1984). Handbook of Social Cognition, Vol. III. Hillsdale, NJ: Lawrence Earlbaum.
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 1992 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
Knapp, K. (1992). Interpersonale und interkulturelle Kommunikation. In: Bergemann, N., Sourisseaux, A.L.J. (eds) Interkulturelles Management. Physica, Heidelberg. https://doi.org/10.1007/978-3-662-41541-2_4
Download citation
DOI: https://doi.org/10.1007/978-3-662-41541-2_4
Publisher Name: Physica, Heidelberg
Print ISBN: 978-3-662-41542-9
Online ISBN: 978-3-662-41541-2
eBook Packages: Springer Book Archive