Creating a Family in the Workplace

  • Howell S. Baum
Part of the Contributions to Management Science book series (MANAGEMENT SC.)

Abstract

Work requires acting both aggressively and lovingly — assertively enough to transform objects but caringly enough not to break them. This challenge, and the dangers of miscalculating a balance, are multiplied many times with modern service work. The objects of work are people, who often resist being transformed and fight back before being broken.

Keywords

Steam Transportation Defend Metaphor Burrows 

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Copyright information

© Springer-Verlag Berlin Heidelberg 1994

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  • Howell S. Baum

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