Industry Associations and Research Bodies

  • Mark Kobayashi-Hillary

Abstract

You will find research essential for a number of reasons. It may be that you are already engaged on an outsourcing programme and you need to study best practice methodologies as part of a quality programme. Or you may not have started your journey yet; just looking at outsourcing feasibility, where you need to justify the expense of a new outsourcing programme.

Keywords

Expense Prose 

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References

Chapter 1: First Impressions

  1. 1.
    Lonely Planet, Guide to Delhi, http://lonelyplanet.com
  2. 2.
    Census of India, http://www.censusindia.net
  3. 3.
    Bryan Glick, India is the outsourcing benchmark, Computing, February 6 2003Google Scholar
  4. 4.
    Brian Thomson, Exporting the future, Computer Weekly, June 5 2003Google Scholar
  5. 5.
    Sarah Butcher, India attracts complex finance work, Financial News, March 24–30 2003Google Scholar
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  7. 7.
    Andrew Baxter, Email Interview with the author, July 2 2003Google Scholar
  8. 8.
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  9. 9.
    Evelyn Harmon, India - her point of view, http://www.journeywoman.com
  10. 10.
    John Hale, Personal interview with the author, June 2003Google Scholar
  11. 11.
    Gurcharan Das, India Unbound, Profile Books (2002)Google Scholar
  12. 12.
    Census of India, http://www.censusindia.net

Chapter 2: Indian History and Religion

  1. 1.
    Lawrence James, Personal letter to author, July 25 2003Google Scholar
  2. 2.
    Asutosh Varshney, Ethnic Conflict and Civic Life: Hindus and Muslims in India, Yale University Press (2002)Google Scholar
  3. 3.
    India Census 1991, http://censusindia.net
  4. 4.
    BBC news, BJP plays down nationalism, July 18 2003Google Scholar
  5. 5.
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  6. 6.
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  7. 7.
    Julian Silverman, Pariah Beats, New Internationalist 359, August 2003Google Scholar
  8. 8.
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  9. 9.
    N. Rao Kowtha, Personal interview with the author, October 4 2002Google Scholar
  10. 10.
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  13. 13.
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Chapter 3: Contemporary Indian Politics

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  2. 2.
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  3. 3.
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  5. 5.
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  6. 6.
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  7. 7.
    Parthasarathi Banerjee, Personal email to author, July 14 2003Google Scholar
  8. 8.
    Supriyo Sanyal, Personal interview with the author, October 15 2003Google Scholar
  9. 9.
    Gurcharan Das, Turn of the wheel, The Times of India, July 13 2003Google Scholar
  10. 10.
    President Kalam biography, India Book of the Year 2003, Encyclopaedia Britannica The Hindu (2003).Google Scholar
  11. 11.
    Atal Bihari Vajpayee - A Profile, http://www.bjp.org/leader.htm
  12. 12.
    Nuala Moran, Looking for savings on distant horizons, Financial Times, July 2 2003Google Scholar
  13. 13.
    Kevin Barrow, Partner, Head of Outsourcing in “The regulation of offshore outsourcing: latest EU proposals”, Tarlo Lyons Outsourcing Group newsletter - copyright ©Tarlo Lyons March 2003. For further information, please contact Kevin Barrow, kevin.barrow@tarlolyons.com. To find out more about Tarlo Lyons, please visit their website http://www.tarlolyons.com Google Scholar
  14. 14.
    U.S. Congressman allays fears over outsourcing curbs, The Hindu, May 29 2003Google Scholar
  15. 15.
    Val Souza, Express Computer India, March 10 2003Google Scholar
  16. 16.
    John Edmonds, Personal letter to author, May 28 2003Google Scholar
  17. 17.
    The Case for Outsourcing, NASSCOM NEWSLINE research, June 2003Google Scholar
  18. 18.
    Sathya Mithra Ashok, Losing jobs is always painful, http://www.ciol.com, November 12 2003
  19. 19.
    Edward Luce, India grapples with effects of galloping foreign reserves, Financial Times, July 30 2003Google Scholar
  20. 20.
    Anita Joshua, Education, India Book of the Year 2003, Encyclopaedia Britannica The Hindu (2003)Google Scholar
  21. 21.
    C. Rammanohar Reddy, Environment, India Book of the Year 2003, Encyclopaedia Britannica The Hindu (2003)Google Scholar
  22. 22.
    Ray Marcelo, India needs more cash and frank talking to beat Aids epidemic, Financial Times, July 30 2003Google Scholar
  23. 23.
    Geoff Dyer and Ray Marcelo, India sees surge in HIV as disease spreads beyond high-risk groups, Financial Times, July 26 2003Google Scholar
  24. 24.
    Kalpana Sharma, Gender and Society, India Book of the Year 2003, Encyclopaedia Britannica The Hindu (2003)Google Scholar
  25. 25.
    A suitable price, The Economist, June 14 2003Google Scholar
  26. 26.
    Gita Ramaswamy, The baby harvest, New Internationalist 359, August 2003Google Scholar
  27. 27.
    Venkat Narayanan, Personal interview with the author, October 4 2002Google Scholar
  28. 28.
    Forecast - India, The Economist, September 3 2003Google Scholar
  29. 29.
    McKinsey Global Institute, India: The Growth Imperative, September 2001Google Scholar
  30. 30.
    Dipak Basu, Globalisation, National Culture and the future of India, The knowledge economy in India, Edited by Frank-Jurgen Richter and Parthasarathi Banerjee, Palgrave Macmillan (2003)Google Scholar
  31. 31.
    Bhanoji Rao and M.V. Lakshmi, Freedom and Core Values for Indian Development, The knowledge economy in India, Edited by Frank-Jurgen Richter and Parthasarathi Banerjee, Palgrave Macmillan (2003)Google Scholar
  32. 32.
    Sudipta Kaviraj, Dilemmas of Democratic Development in India, Democracy and Development, Edited by Adrian Leftwich, Polity Press (1996)Google Scholar
  33. 33.
    Mark Tully, India’s elections - who will learn the lessons?, BBC News, December 4 2003Google Scholar

Chapter 4: Culture and Food

  1. 1.
    Trying to be a regular Ghai, The Economist, July 5 2003Google Scholar
  2. 2.
    George Darley-Doran, The Investor’s guide to Bollywood and Hollywood, Capital Ideas Online, October 4 2002Google Scholar
  3. 3.
    Sukhdev Sandhu, The bigger picture, New Statesman, October 27 2003Google Scholar
  4. 4.
    Bollywood’s sexy new trend, BBC News, May 8 2003Google Scholar
  5. 5.
    Sanjeev Srivastava, Bollywood’s Rai reflects on career, BBC News, May 15 2003Google Scholar
  6. 6.
    Helen Bushby, Bollywood Austen film goes global, BBC News, July 11 2003Google Scholar
  7. 7.
    Maria Abraham, Movie on cards, Tribune India, July 14 2003Google Scholar
  8. 8.
    Tom Bishop, Bhangra Britney gets lost in music, BBC News, November 21 2003Google Scholar
  9. 9.
    Shrinivas Sharangpani, Email interview with the author, November 16 2003Google Scholar
  10. 10.
    Arun Maira, Shaping the future, Aspirational leadership in India and beyond, John Wiley Sons Asia Ltd (2002)Google Scholar
  11. 11.
    Monica Chadha, Stir over India’s raunchy remixes, BBC News, August 112003Google Scholar
  12. 12.
  13. 13.
    Meena Pathak, The true taste of India, British Council India, India Connecting West, November 2003Google Scholar
  14. 14.
    Sethu Venkataraman, Email interview with the author, October 29 2003Google Scholar
  15. 15.
    Mudit R., Email interview with the author, October 29 2003Google Scholar
  16. 16.
    Ashish Sonal, Email interview with the author, October 29 2003Google Scholar
  17. 17.
    Aashish Agarwaal, Email interview with the author, October 29 2003Google Scholar
  18. 18.
    Mouly Raman, Email interview with the author, October 312003Google Scholar
  19. 19.
    Sailesh Kumar, Email interview with the author, November 8 2003Google Scholar
  20. 20.
    Tom Thomas, Email interview with the author, October 29 2003Google Scholar
  21. 21.
    Hemanth Krishna, Email interview with the author, November 17 2003Google Scholar

Chapter 5: Domestic Travel

  1. 1.
    Jet Airways sees likely loss in 02–03, Rediff.com, March 7 2003Google Scholar
  2. 2.
    Gurcharan Das, India Unbound, Profile (2002)Google Scholar
  3. 3.
    McKinsey Global Institute, India: The Growth Imperative, September 2001Google Scholar
  4. 4.
    M.M. Agarwal and G.S. Agarwala, Indian Railways - 150 Glorious Years, India Book of the Year 2003, The Hindu Encyclopaedia Britannica (2003)Google Scholar
  5. 5.
    Sanjeev Srivastava, Indian rail marks 150th anniversary, BBC News, April 16 2002Google Scholar
  6. 6.
    Advantage India - infrastructure, Nasscom, http://nasscom.org, 2002
  7. 7.
    Bill Murphy, Passage to India, IT Strategy, Autumn 2003Google Scholar

Chapter 6: Security Concerns

  1. 1.
    Naomi Klein, Fences and Windows, Flamingo (2002)Google Scholar
  2. 2.
    Manuel Castells, The Power of Identity, Blackwell (1997)Google Scholar
  3. 3.
    Indu Ramchandani, Terror from the Skies, India Book of the Year 2002, Encyclopaedia Britannica The Hindu (2002)Google Scholar
  4. 4.
    Manas Dasgupta, The Gujarat Earthquake, India Book of the Year 2002, Encyclopaedia Britannica The Hindu (2002)Google Scholar
  5. 5.
    N. Ramdas, Taming the Mahanadi, India Book of the Year 2002, Encyclopaedia Britannica The Hindu (2002)Google Scholar
  6. 6.
    BBC News, QA: Kashmir dispute, April 25 2003Google Scholar
  7. 7.
    C. Raja Mohan, The United States and South Asia, India Book of the Year 2003, Encyclopaedia Britannica The Hindu (2003)Google Scholar
  8. 8.
    C. Raja Mohan, Indo-Pak Relations: Agra Summit and Beyond, India Book of the Year 2002, Encyclopaedia Britannica The Hindu (2002)Google Scholar
  9. 9.
    Shujaat Bukhari, The Kashmir Story, India Book of the Year 2002, Encyclopaedia Britannica The Hindu (2002)Google Scholar
  10. 10.
    BBC News, Bus trips signal India-Pakistan thaw, July 11 2003Google Scholar
  11. 11.
    The Hindu, Bus came as a boon for baby Noor, July 12 2003Google Scholar
  12. 12.
    Rory McCarthy, Bus service heralds new links between India and Pakistan, The Guardian, July 12 2003Google Scholar
  13. 13.
    The Economic Times, Indo-Pak goodwill ambassador awarded, July 13 2003Google Scholar
  14. 14.
    BBC News, Many dead in Bombay blasts, August 25 2003Google Scholar
  15. 15.
    BBC News, Who are the Kashmir militants?, February 10 2003Google Scholar
  16. 16.
    Owen Bennett-Jones, Have nuclear weapons made South Asia safer?, BBC News, May 9 2003Google Scholar
  17. 17.
    Sanjay Majumder, Does nuclear status boost India’s clout?, BBC News, May 12 2003Google Scholar
  18. 18.
    B. Raman, Will Al Qaeda strike in India?, South Asia Analysis Group - Paper 696, May 22 2003Google Scholar
  19. 19.
    B. Raman, LeT: An Al Qaeda Clone, Outlooklndia.com, July 2 2003Google Scholar
  20. 20.
    B. Raman, India’s counter-terrorism strategy, Rediffcom April 6 2003Google Scholar
  21. 21.
    Arul Aneja, Military Affairs, India Book of the Year 2002, Encyclopaedia Britannica The Hindu (2002)Google Scholar
  22. 22.
    Vinay Kumar, Indo-Bangladesh Border: On the Firing Line, India Book of the Year 2002, Encyclopaedia Britannica The Hindu (2002)Google Scholar
  23. 23.
    Baron Das Gupta, Naga Insurgency and the Peace Process, India Book of the Year 2002, Encyclopaedia Britannica The Hindu (2002)Google Scholar
  24. 24.
    The Economic Times, Sikkim issue ‘largely’ resolved with China: Sinha, July 11 2003Google Scholar
  25. 25.
    A.S. Lakshminarayanan, Telephone interview with the author, July 14 2003Google Scholar
  26. 26.
    Ramesh Kumar, Personal interview with the author, July 9 2003Google Scholar
  27. 27.
    Ram Srinivasan, Personal interview with the author, July 21 2003Google Scholar
  28. 28.
    K.V. Krishnaswamy, Terrorism in India, India Book of the Year 2003, Encyclopaedia Britannica The Hindu (2003)Google Scholar

Chapter 7: The Outsourcing Drivers

  1. 1.
    Tim Hindle, Guide to Management Ideas, Economist Books/Profile (2000)Google Scholar
  2. 2.
    Rob Aalders, The IT Outsourcing Guide, John Wiley Sons Ltd (2001)Google Scholar
  3. 3.
    Elizabeth Sparrow, Successful IT Outsourcing, Springer Verlag (2003)Google Scholar
  4. 4.
    Billy Bragg, NPWA from the album ‘England, Half English’, 2002Google Scholar
  5. 5.
    Naomi Klein, No Logo, Flamingo (2001)Google Scholar
  6. 6.
    Susan George, Corporate Globalisation, Anti-Capitalism - A Guide to the Movement, Edited by Emma Bircham and John Charlton, Bookmarks Publications (2001)Google Scholar
  7. 7.
    Manuel Castells, The Power of Identity, Blackwell (1997)Google Scholar
  8. 8.
    Kyatish Rajawat, Outsourcing row gets hotter, wider, The Economic Times, July 28 2003Google Scholar
  9. 9.
    Gary Hamel, Leading the Revolution, Harvard Business School Press (2000)Google Scholar
  10. 10.
    Nicola Tiffen, Cut through red tape to employ foreign workers, Personnel Today, 9 September 2003Google Scholar
  11. 11.
    Manuel Castells, The Rise of the Network Society, Blackwell (1996)Google Scholar
  12. 12.
    Barbara Roche, UK migration in a global economy, Speech delivered on September 112000Google Scholar
  13. 13.
    Herbee Thomas, Personal letter to the author, June 2 2003Google Scholar
  14. 14.
    Peter Morris, Telephone interview with the author, July 24 2003Google Scholar
  15. 15.
    Protest over loss of BT jobs to India falls on deaf ears, Personnel Today, July 22 2003Google Scholar
  16. 16.
    Liz Cairns, Personal email to the author, May 13 2003Google Scholar
  17. 17.
    Satyabrata Pal, National Outsourcing Association Conference, July 23 2003Google Scholar
  18. 18.
    Martyn Hart, ‘The demands and challenges of the IT economy’, April 25 2001Google Scholar
  19. 19.
    Herman E. Daly, Logic that leads to a plundered world, The Guardian, September 1 2003Google Scholar
  20. 20.
    Michael E. Porter, Competitive Strategy, The Free Press (1980)Google Scholar
  21. 21.
    Kjell Nordström and Jonas Ridderstrâle, Funky Business, FT Prentice Hall (2000)Google Scholar
  22. 22.
    James Gleick, Faster, Abacus (1999)Google Scholar
  23. 23.
    See http://www.intel.com/research/silicon/mooreslaw.htm
  24. 24.
    Ian Benn with Jill Pearcy, Strategic Outsourcing, Hodder Stoughton (2002)Google Scholar
  25. 25.
    Frances Cairncross, The Company of the Future, Profile (2002)Google Scholar
  26. 26.
    Frances Caimcross, Personal email to the author, June 30 2003Google Scholar
  27. 27.
    Kenichi Ohmae, The end of the nation state, The Free Press (1995)Google Scholar
  28. 28.
    Mohanbir Sawhney and Deval Parikh, Powered by India, The knowledge economy in India, Edited by Frank-Jurgen Richter and Parthasarathi Banerjee, Palgrave Macmillan (2003)Google Scholar
  29. 29.
    Charles Handy, The Age of Unreason, Arrow Books (1989)Google Scholar
  30. 30.
    Frances Cairncross, The Death of Distance 2.0, Texere (2001)Google Scholar
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    Michael E. Porter, Competitive Advantage, The Free Press (1985)Google Scholar
  32. 32.
    James Brian Quinn, Philip Anderson and Sydney Finkelstein, Leveraging Intellect, Financial Times Handbook of Management 2nd Edition, Edited by Stuart Crainer and Des Dearlove, FT Prentice Hall (2001)Google Scholar
  33. 33.
    Geof Wheelwright, Getting to the core, Financial Times, June 4 2003Google Scholar
  34. 34.
    Mary C. Lacity and Leslie P. Willcocks, Global Information Technology Outsourcing, John Wiley Sons Ltd. (2001)Google Scholar
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    Charles L. Gay and James Essinger, Inside Outsourcing, Nicholas Brealey (2000)Google Scholar

Chapter 8: The Major Industry Players in India

  1. 1.
    Narayana Murthy, Lecture to Department of Administrative Reforms and Public Grievances ‘Experience of running the Infosys marathon: Some lessons’, July 212000Google Scholar
  2. 2.
  3. 3.
    Khozem Merchant, Services wave ripples outwards, Financial Times, July 2 2003Google Scholar
  4. 4.
  5. 5.
    Wipro reports 43 per cent rise in net profit, Indiainfo.com, July 18 2003Google Scholar
  6. 6.
    India tech boom ‘under threat’, BBC News, March 112003Google Scholar
  7. 7.
    Deepak Gopinath, Bruised in Bangalore, Institutional Investor (American Edition), July 2003Google Scholar
  8. 8.
  9. 9.
    Richard Waters, Outsourcing remains bright spot for Accenture, Financial Times, April 14 2003Google Scholar
  10. 10.
    Dow Jones International News, Indian software firms face threat from foreign invaders, April 1 2003Google Scholar
  11. 11.
    Alistair Cox, Xansa opens its largest Technology Campus in India, Xansa Press Release, July 25 2003Google Scholar
  12. 12.
    Going Global, The Economic Times, July 12 2003Google Scholar
  13. 13.
    Survey on Offshore Sourcing in India: India the Preferred Outsourcing Destination, Ernst Young India, May 2003Google Scholar
  14. 14.
  15. 15.
    Jyoti Thottam, Where the good jobs are going, Time, August 4 2003Google Scholar
  16. 16.
    Sangeeta Kulkarni, Expect a buzz as Progeon buys US firm, The Economic Times, December 4 2003Google Scholar
  17. 17.
    Balaka Baruah Aggarwal, Believer in the dream of BPO: Raman Roy, http://www.ciol.com, July 28 2002
  18. 18.
  19. 19.
    Pragati Verma, BPO Majors say India has given a lot, The Economic Times, July 3 2003Google Scholar
  20. 20.
    Simon London, Khozem Merchant and Michael Skapinker, The call of the customer comes first, Financial Times, April 16 2003Google Scholar
  21. 21.
  22. 22.
  23. 23.
    Mohan Babu, The Infosys, Wipro shock effect, ExpresslTpeople.com, May 5 2003Google Scholar
  24. 24.
    I-flex, IBM tie up to sell solutions to Fls globally, The Economic Times, November 212003Google Scholar
  25. 25.
    Shelley Singh, Email interview with the author, July 9 2003Google Scholar
  26. 26.
    http://www.nasscom.org/artdisplay.asp?cat_id=409
  27. 27.
    R Subramanyam, IT happens only in India!, The Economic Times, August 10 2003Google Scholar

Chapter 9: Ownership Models and Partnership

  1. 1.
    Business opportunities in India — Tax and Legal issues, Why India?, http://www.outsource2india.com
  2. 2.
    Frances Caimcross, The Death of Distance, Texere (2001)Google Scholar
  3. 3.
    Stephanie Overby, The hottest trend in outsourcing management, CIO, June 12003 (0 CIO and reprinted through the courtesy of CIO)Google Scholar
  4. 4.
    Sara Cullen and Leslie Willcocks, Intelligent IT outsourcing, Elsevier Butterworth Heinemann (2003)Google Scholar
  5. 5.
    Elizabeth Sparrow, Successful IT outsourcing, Springer Verlag (2003)Google Scholar
  6. 6.
    Ian Benn with Jill Pearcy, Strategic Outsourcing, Hodder Stoughton (2002)Google Scholar
  7. 7.
    Chris Gentle, The cusp of a revolution, Deloitte Research, 2003Google Scholar
  8. 8.
    Charles Handy, The Elephant and the Flea, Hutchinson (2001)Google Scholar

Chapter 10: The Major Outsourcing Locations

  1. 1.
    All population data in this chapter is from the 2001 Census: http://www.censusindia.net
  2. 2.
    Ishani Duttagupta, Delhi to become a hi-tech cyber destination soon, The Economic Times, May 28 2003Google Scholar
  3. 3.
    Sangeeta Kulkarni, Accenture India to now transform BPO businesses, The Economic Times, October 312003Google Scholar
  4. 4.
    Gartner launches research arm, The Economic Times, November 29 2003Google Scholar
  5. 5.
    Customer opens centre in Pune, The Economic Times, November 26 2003Google Scholar
  6. 6.
    GTL to recruit 750, to set up BPO facility at Pune, The Economic Times, November 27 2003Google Scholar
  7. 7.
    IBM to open development centre in Kolkata, Rediff.com, February 22 2003Google Scholar
  8. 8.
    Wipro Kolkata development centre to be operational on Feb 1, IndiaInfo.com, November 2 2003Google Scholar
  9. 9.
    Supriyo Sanyal, Personal interview with the author, October 15 2003Google Scholar
  10. 10.
    R Subramanyam, Bangalore continues to retain its lead in BPO operations, The Economic Times, August 16 2003Google Scholar
  11. 11.
    The new geography of the IT industry, The Economist, July 19 2003Google Scholar
  12. 12.
    Maya Chandra (Director), The Power of Bangalore, Multimedia presentation produced by the Government of Karnataka, 2003Google Scholar
  13. 13.
    Bangalore software exports rise by 65 percent, SiliconValley.com, October 29 2003Google Scholar
  14. 14.
    B.V. Naidu, Personal interview with the author, October 15 2003Google Scholar
  15. 15.
    How Hyderabad Emerged as a BPO Hub, Knowledge@Wharton, September 24 2003Google Scholar
  16. 16.
    Sulaksh Dikshit, Personal Email to author, December 3 2003Google Scholar
  17. 17.
    TN to come out with a comprehensive ITES policy, The Economic Times, September 18 2003Google Scholar
  18. 18.
    Breakfast Briefing attended by author in Bangalore, Corbett Associates - India Outsourcing Summit 2003, October 16 2003Google Scholar
  19. 19.
    Venkat Narayanan, Personal interview with the author, October 4 2002Google Scholar

Chapter 13: Outsourcing Objectives

  1. 1.
    Scott Adams, Dilbert, August 3 2003Google Scholar
  2. 2.
    India still top outsourcing destination for US Cos’, Indiainfo.com, September 2 2003Google Scholar
  3. 3.
    Kjell Nordström and Jonas Riddersträle, Funky Inc., Financial Times Handbook of Management 2nd Edition, Edited by Stuart Crainer and Des Dearlove, FT Prentice Hall (2001)Google Scholar
  4. 4.
    Richard Lamming, Supply Chain Management, Financial Times Handbook of Management 2nd Edition, Edited by Stuart Crainer and Des Dearlove, FT Prentice Hall (2001)Google Scholar
  5. 5.
    Rob Aalders, The IT Outsourcing Guide, John Wiley Sons Ltd. (2001)Google Scholar
  6. 6.
    Charles L. Gay and James Essinger, Inside Outsourcing, Nicholas Brealey (2000)Google Scholar
  7. 7.
    Ian Benn with Jill Pearcy, Strategic Outsourcing, Hodder Stoughton (2002)Google Scholar
  8. 8.
    James Watson, Xansa wins £21m outsourcing deal, Computing, March 13 2003Google Scholar
  9. 9.
    Andy McCue, Banks to opt for offshore outsourcing, Computing, April 17 2003Google Scholar
  10. 10.
    David Kirkpatrick, The Net makes it all easier - including exporting U.S. jobs, Fortune, May 12 2003Google Scholar
  11. 11.
    Kim Thomas, Offshore Outsourcing, Financial Times, May 13 2003Google Scholar
  12. 12.
    Tim Hindle, Guide to Management Ideas, Economist Books/Profile (2000)Google Scholar
  13. 13.
    Mark Gongloff, U.S. Jobs jumping ship, CNN Money (cnn.com), March 13 2003Google Scholar
  14. 14.
    Outsourcing tech are here to stay and grow, Indiainfo.com, September 2 2003Google Scholar

Chapter 14: Destination India

  1. 1.
    Daniel Thomas, Sending development work offshore gives companies an edge in a cutthroat market, Computer Weekly, May 7 2003Google Scholar
  2. 2.
    NASSCOM McKinsey Report 2002 ‘Strategies to achieve the Indian IT industry’s aspiration’, McKinsey, June 2002Google Scholar
  3. 3.
    Credit Suisse First Boston Equity Research, Passage To India, December 9 2002Google Scholar
  4. 4.
    Gurcharan Das, India Unbound, Profile (2002)Google Scholar
  5. 5.
    NASSCOM ‘Advantage India’ web site report, http://www.nasscom.org
  6. 6.
    Pramod Bhasin, FT/NASSCOM Presentation in London January 28 2003Google Scholar
  7. 7.
    Martin Prinz, Email interview with the author, October 2002Google Scholar
  8. 8.
    Sowmyanarayanan Sadagopan, Email interview with the author, February 2003Google Scholar
  9. 9.
    Mark Kobayashi-Hillary, Ways to keep the talent pump flowing, Financial Times, February 5 2003Google Scholar
  10. 10.
    Phiroz Vandrevala, Personal interview with the author, May 2003Google Scholar
  11. 11.
    Chandru Rajam, Personal interview with the author, October 12 2002Google Scholar
  12. 12.
    Cliff Saran, Gartner advises firms to consider alternative offshore IT locations, Gartner Research featured in Computer Weekly April 29 2003Google Scholar
  13. 13.
    Deloitte Research ‘The cusp of a revolution’ by Chris Gentle, 2003Google Scholar
  14. 14.
    Karen Williams, Telephone interview with the author, July 29 2003Google Scholar
  15. 15.
    Nick Huber, UK airlines follow IT spice route to India, Computer Weekly July 29 2003Google Scholar
  16. 16.
    B.V. Naidu, Personal interview with the author, October 15 2003Google Scholar
  17. 17.
    Michael F. Corbett, Personal interview with the author, October 15 2003Google Scholar
  18. 18.
    Supriyo Sanyal, Personal interview with the author, October 15 2003Google Scholar

Chapter 15: Outsourcing Flavours

  1. 1.
    Landry Fevre, The Yankee Group, European Outsourcing on Track to Double, June 16 2003Google Scholar
  2. 2.
    Elizabeth Sparrow, Successful IT Outsourcing, Springer Verlag (2003)Google Scholar
  3. 3.
    Jonas Riddersträle and Kjell Nordstrom, Funky Business, FT Prentice Hall (2000)Google Scholar
  4. 4.
    Gary Hamel, Leading the Revolution, Harvard Business School Press (2000)Google Scholar
  5. 5.
    Emma Nash, Offshore firm makes cinema ticketing Easy, Computing, July 17 2003Google Scholar
  6. 6.
  7. 7.
    Bob Evans, Big names prove outsourced services are the way to go, Computing, June 5 2003Google Scholar
  8. 8.
    Shelley Singh, Business Process Outsourcing, Financial Times, February 5 2003Google Scholar
  9. 9.
    Infotech Enterprises signs long-term outsourcing contract with Bombardier transportation to provide engineering services in India, Infotech Press Release, September 17 2003Google Scholar
  10. 10.
    Detlev Hoch, Presentation to FT/NASSCOM conference in London, January 28 2003Google Scholar
  11. 11.
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Chapter 16: Success Criteria

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Chapter 17: Vendor Selection

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Chapter 18: Legal Contract Arrangement

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Chapter 19: Quality and the Service Level Agreement

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Chapter 20: Migration and Knowledge Transfer

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Chapter 21: Culture and Communication

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Chapter 22: Adapt the Organisation

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Chapter 23: Employee Transition and Exit Management

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Afterword

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Copyright information

© Springer-Verlag Berlin Heidelberg 2004

Authors and Affiliations

  • Mark Kobayashi-Hillary
    • 1
  1. 1.LondonUK

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