The IT Specialist
The changing role and skill sets of the IT professional in educational organizations is discussed. The IT specialist is confronted with rising expectations for support by students, instructors, and administrators while in many instances funding levels for IT are static or decreasing. The growing demand for IT workers in all sectors of society is making it more difficult for educational organizations to retain their IT professional staff. New strategies are needed to recruit and retain the IT specialist in the educational organization such as broadbanding IT job categories to provide more competitive and flexible compensation. The need for the IT professional to move from enterprise specialist to enterprise generalist is also discussed.
KeywordsAssure Lution Boulder Malone CSCL
Unable to display preview. Download preview PDF.
- AV-CC (1996). Exploiting information technology in higher education: An issues paper. AV-CC ISBN 0 7266 0330 9.http://www.avcc.edu.au/avcc/pubs/eitihe.htm.
- Bernbom, G., Lippincott, J., & Eaton, E (1999). Working together: New collaborations among information professionals. CAUSE/EFFECT, 17 (1).Google Scholar
- CAUSE Current Issues Committee (1998). Current issues for higher education information resources management. CAUSE/EFFECT, 20 (4).Google Scholar
- Eleey, M., & Oppenheim, L. (1999). Retaining IT staff through effective institutional planning and management. CAUSE/EFFECT, 22 (4).Google Scholar
- Giunta, C. (1997). New approaches for compensating the information technology knowledge worker. EDUCAUSE Information Resources Library. http://www.educause.edu/asp/doclib/abstract.asp?id=cem9723
- Heterick, R. (1999). Panel on the future of the profession. EDUCAUSE Review, January/February 2000.Google Scholar
- Hurow, S., & Hawkins, B. (1998). IT staff shortage: a crises that calls for collaboration. CAUSE/EFFECT, 21 (4).Google Scholar
- National Research Council (1999). Being fluent in information technology. Washington, D.C. National Academy Press.Google Scholar
- NWCET (1999). Building a foundation for tomorrow: Skill standards for information technology v2.0: The millennium edition.Google Scholar
- Resta, P., Christal, M., Lenert, K., & Kennedy, A. (1999). Collaborative technologies as a catalyst for changing teacher practices. Presentation at CSCL’99 Conference. Stanford University.Google Scholar
- Swan, E., & Giunta, C. (1994). The information technology staff crises: plan for it! CAUSE/EFFECT, 17 (2).Google Scholar
- Tibbs, J., Pryor, T., & Smallegan, P. (1996). MSCALES (A broadbanding approach for information technology professionals). Paper presented at the 1996 CAUSE annual conference. http://www.educause.edu/ir/library/text/cnc9643.txt
- West, C. (1998). Organizational effectiveness and changing job design in the information technology community. CAUSE/EFFECT, 21 (4).Google Scholar
- Winship, J. (1996). Exploiting information technology in higher education: an issues paper. Australian Vice-Chancellors Committee (AV-CC ). http://www.avcc.edu/au/avcc/pubs/eitihe.htm
- Woodworth, A., & Maylone, T. (1993). Reinvesting in the information job family: context, changes, new jobs and models for evaluation and compensation. CAUSE Professional Paper #11. CAUSE: Boulder, Colorado.Google Scholar
- Yohe, J. (1996). Information technology support services: crises or opportunity? CAUSE/EFFECT, 19 (3).Google Scholar