The changing role and skill sets of the IT professional in educational organizations is discussed. The IT specialist is confronted with rising expectations for support by students, instructors, and administrators while in many instances funding levels for IT are static or decreasing. The growing demand for IT workers in all sectors of society is making it more difficult for educational organizations to retain their IT professional staff. New strategies are needed to recruit and retain the IT specialist in the educational organization such as broadbanding IT job categories to provide more competitive and flexible compensation. The need for the IT professional to move from enterprise specialist to enterprise generalist is also discussed.


Information Technology Educational Organization Enterprise Specialist Technology Staff Career Cluster 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2002

Authors and Affiliations

  • Paul E. Resta
    • 1
  1. 1.The University of Texas at AustinUSA

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