Abstract
Many software companies have invested in or developed knowledge management tools. This chapter examines intranet-based knowledge management tools in a medium-sized software consulting company. We present four tools: the Project Guide, a structured knowledge repository designed to help developers and managers carry out projects; the “Well of Experience”, an unstructured knowledge repository containing more than 600 experience notes; the Competence Block manager for organizing internal courses; the Skills Manager, which gives an overview of employee competence. In addition to presenting the tools, we describe how developers and managers use the tools, and find that knowledge management tool usage depends on what work tasks an employee has, as well as the employee’s personal preferences. We argue that medium-sized software companies should choose a knowledge management strategy that supports the actual work tasks and personal preferences of employees.
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Dingsøyr, T., Conradi, R. (2003). Usage of Intranet Tools for Knowledge Management in a Medium-Sized Software Consulting Company. In: Aurum, A., Jeffery, R., Wohlin, C., Handzic, M. (eds) Managing Software Engineering Knowledge. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-05129-0_3
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DOI: https://doi.org/10.1007/978-3-662-05129-0_3
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