Abstract
Knowledge management systems have been defined in section 4.3 — “Knowledge management systems” on page 72. In the following, this definition is detailed with the help of a typical architecture for KMS (section 7.1). Then, the contents of KMS will be analyzed along with their structure and the types of media used (section 7.2). A list of typical KMS functions is presented which will be used in the empirical study (section 7.3). Finally, a classification of KMS will be suggested on the basis of a brief, but comprehensive review of the literature (section 7.4).
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References
See Lehner et al. 1995, 58ff for a definition and overview of the term.
See for example Stein/Zwass 1995, 98; see also section 4.3 - “Knowledge management systems” on page 72.
See e.g., Applehans et al. 1999, 87ff for a layered knowledge architecture, Bach 1999, 69 who proposes a tool architecture for business knowledge management, CZ 1999, 13 for the comprehensive KM architecture proposed by the Meta Group, Versteegen 1999, 118 who describes OVUM’s six-layer KMS architecture, Seifried/Eppler 2000, 31ff who suggest a set of functionality expected from knowledge management suites and Vieser 2000 who presents the Siemens three-layered architecture for ICT tools, services and KM applications.
See e.g., Baubin/Wirtz 1996, 139 for Accenture’s Knowledge XChange, see Sippach et al. 1999, 65f for Multimedia Software GmbH’s Intranet Knowledge Management System; see also the white papers on the homepages of KMS vendors: e.g., Fulcrum Knowledge Server (Hummingbird), Intraspect 4 ( Intraspect ), Livelink (OpenText).
See section 4.3.2 - “Definition” on page 75.
The input part of a data warehouse architecture has been called data acquisition layer, Gray/Watson 1998, 17 or input layer, Muksch/Behme 1998a, 45.
See also Watson 1999, 15 who concentrates on people and electronic organizational memories and Amelingmeyer 2000, 51ff who distinguishes between persons, material media and collective media as locations for knowledge. The idea of a collective or organizational memory is discussed in section 4.1.1 - “From organizational learning to knowledge management” on page 18; different types of knowledge including collective knowledge are investigated in section 4.2.2 - “Types and classes of knowledge” on page 56.
For a good overview of multimedia and electronic publishing formats see Steinmetz/ Nahrstedt 1995, Henning 2000.
In the category (hyper-)text documents the focus is still on the text component whereas in multimedia contents the focus shifts to audio or video files, graphs or pictures. In the following, formats can be codecs, file layouts or both; see also Henning 2000 for details.
Ruggles 1997a, 5ff, Angus/Patel 1998, Apostolou/Mentzas 1998, 3.3ff, Borghoff/Pareschi 1998a, 5ff, Warschat et al. 1999, 56f, Krallmann et al. 2000, 233f, Seifried/Eppler 2000, 29.
Examples are documents, hypertext, relational data bases, data warehouses and the like; see also section 7.2 - “Contents” on page 197.
See also section 4.3.3 - “Technological roots” on page 78.
See also section 7.3.2 - “Knowledge presentation” on page 209.
See also Maier/Klosa 1999c, 8ff, Klosa 2001, 63ff for a detailed discussion of some of the classifications listed here.
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© 2002 Springer-Verlag Berlin Heidelberg
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Maier, R. (2002). Contents and Systems. In: Knowledge Management Systems. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-04380-6_7
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DOI: https://doi.org/10.1007/978-3-662-04380-6_7
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