Abstract
This chapter deals with workflow management systems coordinating and monitoring group activities by handling both causal and temporal interdependencies and the execution context. Informally, a workflow is the specification and the execution of a set of coordinated activities which represent a business process within a company or an organization.
After a brief introduction to some basic concepts of workflow management we discuss the functionality and a possible architecture of workflow management systems. Various coordination models, e.g., the customer-performer model, are discussed as well as the conversation model which is derived from linguistics. Based on the concept of a conversational network we present the conversation systems Coordinator and Domino, along with the activity management system Tacts.
Besides the standardization activities within the Workflow Management Coalition (WfMC), we will discuss adaptive workflows which handle exceptional situations in flexible ways.
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© 2000 Springer-Verlag Berlin Heidelberg
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Borghoff, U.M., Schlichter, J.H. (2000). Workflow Management, Conversation and Coordination Systems. In: Computer-Supported Cooperative Work. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-04232-8_7
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DOI: https://doi.org/10.1007/978-3-662-04232-8_7
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-08631-1
Online ISBN: 978-3-662-04232-8
eBook Packages: Springer Book Archive