Skip to main content

Konsumentenverständnis und Marketing

  • Chapter
  • First Online:
Konsumentenverständnis
  • 7135 Accesses

Zusammenfassung

Ausgehend von einem umfassenden und ganzheitlichen Marketing-Verständnis, das die Wünsche und Bedürfnisse der Konsumentinnen/Konsumenten in den Mittelpunkt stellt, werden die in diesem Buch vorgestellten theoretischen Erläuterungen zum Konsumentenverständnis auf relevante Fragestellungen des Marketings umgelegt. Dabei werden die Arten von unterschiedlichen Kaufentscheidungen vorgestellt und eine Käufertypologie und Marktsegmentierungsansätze vorgeschlagen. Abschließend wird noch ein sogenanntes Einstellungsveränderungsmodell erläutert.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 29.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 37.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Literatur

  • Allgayer, F., & Kalka, J. (2007). Der Kunde im Fokus. In Die wichtigsten Zielgruppen im Überblick-Milieus, Lebenswelten, Konsumenten. Heidelberg: Redline Wirtschafts.

    Google Scholar 

  • Barber, N. (1995). The evolutionary psychology of physical attractiveness: Sexual selection and human morphology. Ethology and Sociobiology, 16(5), 395–424.

    Article  Google Scholar 

  • Buss, D. M. (1989). Sex differences in human mate preferences. Evolutionary hypotheses tested in 37 cultures. Behavioral and Brain Sciences, 12(1), 1–14.

    Article  Google Scholar 

  • Buss, D. M. (1992). Mate preference mechanisms: Consequences for partner choice and intrasexual competition. In J. H. Barkow, L. Cosmides & J. Tooby (Hrsg.), The adapted mind: Evolutionary psychology and the generation of culture (S. 249–266). Oxford University Press.

    Google Scholar 

  • Buss, D. M., & Schmitt, D. P. (1993). Sexual strategies theory. An evolutionary perspective on human mating. Psychological Review, 100(2), 204.

    Article  Google Scholar 

  • Buss, D. M., Abbott, M., Angleitner, A., Asherian, A., Biaggio, A., Blanco-Villasenor, A., et al. (1990). International preferences in selecting mates a study of 37 cultures. Journal of Cross-Cultural Psychology, 21(1), 5–47.

    Article  Google Scholar 

  • Buss, D. M., Shackelford, T. K., Kirkpatrick, L. A., & Larsen, R. J. (2001). A half century of mate preferences: The cultural evolution of values. Journal of Marriage and Family, 63(2), 491–503.

    Article  Google Scholar 

  • Cacioppo, J. T., & Petty, R. E. (1984). The elaboration likelihood model of persuasion. Advances in Consumer Research, 11(1), 673–675.

    Google Scholar 

  • Celsi, R. L., & Olson, J. C. (1988). The role of involvement in attention and comprehension processes. Journal of Consumer Research, 15, 210–224.

    Article  Google Scholar 

  • Chaudhuri, H. R., & Majumdar, S. (2010). Conspicuous consumption: Is that all bad? Investigating the alternative paradigm. Vikalpa: The Journal for Decision Makers, 35(4), 53–60.

    Article  Google Scholar 

  • Chen, Y., Li, R., Zhang, P., & Liu, X. (2019). The moderating role of state attachment anxiety and avoidance between social anxiety and social networking sites addiction. Psychological Reports, 33294118823178. https://doi.org/10.1177/0033294118823178.

  • Cohen, J. B. (1983). Involvement and you: 1000 great ideas. In R. P. Bagozzi & A. M. Tybout (Hrsg.), NA – Advances in consumer research (Bd. 10, S. 325–328). Ann Abor: Association for Consumer Research.

    Google Scholar 

  • Duke, É., & Montag, C. (2017). Smartphone addiction, daily interruptions and self-reported productivity. Addictive Behaviors Reports, 6, 90–105.

    Google Scholar 

  • Eichenberg, C., & Schott, M. (2017). Serious games for psychotherapy: A systematic review. Games for Health Journal, 6(3), 127–135.

    Article  Google Scholar 

  • Fetchenhauer, D., & Bierhoff, H.-W. (2004). Altruismus aus evolutionstheoretischer Perspektive. Zeitschrift für Sozialpsychologie, 35(3), 131–141.

    Article  Google Scholar 

  • Fuchs, G. F. (2017). Zu Besuch in Amazons Hauptquartier in Seattle: Der unsichtbare Riese. (Hrsg.), v. t3n (3). https://t3n.de/magazin/besuch-amazons-hauptquartier-seattle-unsichtbare-riese-242356/2/. Zugegriffen am 15.09.2019.

  • Gangestad, S. W., & Thornhill, R. (1997). The evolutionary psychology of extrapair sex: The role of fluctuating asymmetry. Evolution and Human Behavior, 18(2), 69–88.

    Article  Google Scholar 

  • Hashim, K., Al-Sharqi, L., & Kutbi, I. (2019). Perceptions of social media impact on social behavior of students. In Information Resources Management Association (Hrsg.), Multigenerational online behavior and media use. Concepts, methodologies, tools, and applications (Bd. 5, S. 92–103). Hershey: IGI Global.

    Chapter  Google Scholar 

  • Hawk, S. T., van den Eijnden, R. J. J. M., van Lissa, C. J., & ter Bogt, T. F. M. (2019). Narcissistic adolescents’ attention-seeking following social rejection: Links with social media disclosure, problematic social media use, and smartphone stress. Computers in Human Behavior, 92, 65–75. https://doi.org/10.1016/j.chb.2018.10.032.

    Article  Google Scholar 

  • Hoffman, M., Hilbe, C., & Nowak, M. A. (2018). The signal-burying game can explain why we obscure positive traits and good deeds. Nature Human Behaviour, 2(6), 397–404. https://doi.org/10.1038/s41562-018-0354-z.

    Article  Google Scholar 

  • Homburg, C., Kuester, S., & Krohmer, H. (2009). Marketing management. Heidelberg: Springer.

    Google Scholar 

  • Howard, J. A., & Sheth, J. N. (1969). The theory of buyer behavior (S. 14). New York: Wiley.

    Google Scholar 

  • Jacoby, J., & Kaplan, L. B. (1972). The components of perceived risk. In M. Venkatesan (Hrsg.), SV – Proceedings of the third annual conference of the association for consumer research (S. 382–393). Chicago: Association for Consumer Research.

    Google Scholar 

  • Jiang, Y., Gorn, G. J., Galli, M., & Chattopadhyay, A. (2015). Does your company have the right logo? How and why circular-and angular-logo shapes influence brand attribute judgments. Journal of Consumer Research, 42(5), 709–726.

    Article  Google Scholar 

  • Kampe, K. K. W., Frith, C. D., Dolan, R. J., & Frith, U. (2001). Reward value of attractiveness and gaze. Nature, 413, 589. https://doi.org/10.1038/35098149.

    Article  Google Scholar 

  • Karremans, J. C., Stroebe, W., & Claus, J. (2006). Beyond Vicary’s fantasies: The impact of subliminal priming and brand choice. Journal of Experimental Social Psychology, 42(6), 792–798.

    Article  Google Scholar 

  • Katona, G. (1951). Psychological analysis of economic behavior. New York: McGraw-Hill.

    Google Scholar 

  • Kindermann, H. (2015). A single-item measure approach to consumer-based brand equity based on evolutionary psychology and neuroscience. Journal of Marketing Management, 3(1), 76–82.

    Google Scholar 

  • Kindermann, H. (2016). A short-term twofold impact on banner ads. In International conference on HCI in Business, Government and Organizations. Toronto: Springer. S. 417–426.

    Chapter  Google Scholar 

  • Kindermann, H. (2017). Priming and context effects of banner ads on consumer based brand equity: A pilot study. In International conference on HCI in Business, Government, and Organizations. Vancouver: Springer. S. 55–70.

    Google Scholar 

  • Kotler, P., & Bliemel, F. (2001). Marketing-management (10., Aufl. überarb. u. akt.). Stuttgart: Schäffer-Poeschel.

    Google Scholar 

  • Kotler, P., & Keller, K. L. (2006). Marketing management (12. Aufl.). Upper Saddle River: Pearson/Prentice Hall.

    Google Scholar 

  • Kroeber-Riel, W., & Weinberg, P. (2003). Konsumentenverhalten (8. Aufl.). München: Vahlen.

    Google Scholar 

  • Kühn, S., Berna, F., Lüdtke, T., Gallinat, J., & Moritz, S. (2018). Fighting depression: Action video game play may reduce rumination and increase subjective and objective cognition in depressed patients. Frontiers in Psychology, 9, 129. https://doi.org/10.3389/fpsyg.2018.00129.

    Article  Google Scholar 

  • Lee, J., & Shrum, L. J. (2012). Conspicuous consumption versus charitable behavior in response to social exclusion: A differential needs explanation. Journal of Consumer Research, 39(3), 530–544.

    Article  Google Scholar 

  • Lepp, A., Barkley, J. E., & Karpinski, A. C. (2014). The relationship between cell phone use, academic performance, anxiety, and satisfaction with life in college students. Computers in Human Behavior, 31, 343–350. https://doi.org/10.1016/j.chb.2013.10.049.

    Article  Google Scholar 

  • Lull, R. B., & Bushman, B. J. (2015). Do sex and violence sell? A meta-analytic review of the effects of sexual and violent media and ad content on memory, attitudes, and buying intentions. Psychological Bulletin, 141(5), 1022–1048.

    Article  Google Scholar 

  • Mayer, H., & Illmann, T. (2000). Markt-und Werbepsychologie. Stuttgart: Schäffer-Poeschel.

    Google Scholar 

  • Meffert, H. (2013). Marketing-Management: Analyse – Strategie – Implementierung. Heidelberg: Springer.

    Google Scholar 

  • Meffert, H., Burmann, C., & Kirchgeorg, M. (2015). Marketing. Wiesbaden: Springer Fachmedien Wiesbaden.

    Google Scholar 

  • Meffert, H., Burmann, C., Kirchgeorg, M., & Eisenbeiß, M. (2019). Marketing. Grundlagen marktorientierter Unternehmensführung: Konzepte – Instrumente – Praxisbeispiele (13., überarb. u. Erweit. Aufl.). Wiesbaden: Springer Gabler (Meffert-Marketing-Edition/Heribert Meffert … ; Lehrbuch).

    Google Scholar 

  • Merry, S. N., Stasiak, K., Shepherd, M., Frampton, C., Fleming, T., & Lucassen, M. F. G. (2012). The effectiveness of SPARX, a computerised self help intervention for adolescents seeking help for depression: Randomised controlled non-inferiority trial. BMJ, 344, e2598.

    Article  Google Scholar 

  • Mitchell, A. A. (1979) . Involvement: A potentially important mediator of consumer behavior. In W. L. Wilkie (Hrsg.), NA – Advances in consumer research (Bd. 6, S. 191–196). Ann Abor: Association for Consumer Research.

    Google Scholar 

  • Montag, C., Reuter, M., et al. (2017). Internet addiction. Heidelberg: Springer.

    Book  Google Scholar 

  • Mueller, P. A., & Oppenheimer, D. M. (2014). The pen is mightier than the keyboard advantages of longhand over laptop note taking. Psychological Science. https://doi.org/10.1177/0956797614524581.

    Article  Google Scholar 

  • Mühlbacher, H. (1988). Ein situatives Modell der Motivation zur Informationsaufnahme und-verarbeitung bei Werbekontakten. Marketing: Zeitschrift für Forschung und Praxis, 10, 85–94.

    Google Scholar 

  • Nesse, R. M. (1990). Evolutionary explanations of emotions. Human Nature, 1(3), 261–289.

    Article  Google Scholar 

  • O’Cass, A., & McEwen, H. (2004). Exploring consumer status and conspicuous consumption. Journal of Consumer Behaviour, 4(1), 25–39.

    Article  Google Scholar 

  • Oettingen, G., Mayer, D., & Brinkmann, B. (2010). Mental contrasting of future and reality: Managing the demands of everyday life in health care professionals. Journal of Personnel Psychology, 9(3), 138.

    Article  Google Scholar 

  • Petty, R. E., & Cacioppo, J. T. (1986). The elaboration likelihood model of persuasion. Heidelberg: Springer.

    Google Scholar 

  • Reber, R., Winkielman, P., & Schwarz, N. (1998). Effects of perceptual fluency on affective judgments. Psychological Science, 9(1), 45–48.

    Article  Google Scholar 

  • Reber, R., Schwarz, N., & Winkielman, P. (2004). Processing fluency and aesthetic pleasure: Is beauty in the perceiver’s processing experience? Personality and Social Psychology Review, 8(4), 364–382.

    Article  Google Scholar 

  • Roebuck, D., Siha, S., & Bell, R. L. (2013). Faculty usage of social media and mobile devices: Analysis of advantages and concerns. Interdisciplinary Journal of E-Learning and Learning Objects, 9, 171.

    Article  Google Scholar 

  • Rothschild, M. L. (1984). Perspectives on involvement: Current problems and future directions. In T. C. Kinnear (Hrsg.), NA – Advances in Consumer Research (Bd. 11, S. 216–217). Provo: Association for Consumer Research.

    Google Scholar 

  • Saad, G. (2013). Evolutionary consumption. Journal of Consumer Psychology, 23(3), 351–371.

    Article  Google Scholar 

  • Sana, F., Weston, T., & Cepeda, N. J. (2013). Laptop multitasking hinders classroom learning for both users and nearby peers. Computers & Education, 62, 24–31.

    Article  Google Scholar 

  • Sari, G. (Hrsg.). (2019). Handbook of research on children’s consumption of digital media. Hershey: IGI Global (Advances in Human and Social Aspects of Technology).

    Google Scholar 

  • Schenk, M. (2002). Medienwirkungsforschung (2., vollst. überarb. Aufl.). Tübingen: Mohr Siebeck.

    Google Scholar 

  • Scott, M. L., Mende, M., & Bolton, L. E. (2013). Judging the book by its cover? How consumers decode conspicuous consumption cues in buyer-seller relationships. Journal of Marketing Research, 50(3), 334–347.

    Article  Google Scholar 

  • Sedikides, C., & Spencer, S. J. (2011). The self. Sussex: Psychology Press.

    Book  Google Scholar 

  • Sherif, M., & Cantril, H. (1947). The psychology of ego involvements. New York: Wiley.

    Google Scholar 

  • Steiner, N. J., Frenette, E. C., Rene, K. M., Brennan, R. T., & Perrin, E. C. (2014). Neurofeedback and cognitive attention training for children with attention-deficit hyperactivity disorder in schools. Journal of Developmental & Behavioral Pediatrics, 35(1), 18–27.

    Article  Google Scholar 

  • Suk, H.-J., & Irtel, H. (2010). Emotional response to color across media. Color Research & Application: Endorsed by Inter-Society Color Council, The Colour Group (Great Britain), Canadian Society for Color, Color Science Association of Japan, Dutch Society for the Study of Color, The Swedish Colour Centre Foundation, Colour Society of Australia, Centre Français de la Couleur, 35(1), 64–77.

    Article  Google Scholar 

  • Symons, D. (1989). The psychology of human mate preferences. Behavioral and Brain Sciences, 12(01), 34–35.

    Article  Google Scholar 

  • Trommsdorff, V. (1998). Konsumentenverhalten. Stuttgart: W. Kohlhammer.

    Google Scholar 

  • Wang, Z., & Tchernev, J. M. (2012). The „myth“ of media multitasking: Reciprocal dynamics of media multitasking, personal needs, and gratifications. Journal of Communication, 62(3), 493–513.

    Article  Google Scholar 

  • Ward, A. F., Duke, K., Gneezy, A., & Bos, M. W. (2017). Brain drain: The mere presence of one’s own smartphone reduces available cognitive capacity. Journal of the Association for Consumer Research, 2(2), 140–154. https://doi.org/10.1086/691462.

    Article  Google Scholar 

  • Weinberg, P. (1994). Emotionale Aspekte des Entscheidungsverhaltens. Ein Vergleich von Erklärungskonzepten. In Konsumentenforschung (S. 171–181). München: Vahlen.

    Google Scholar 

  • Weis, R., & Cerankosky, B. C. (2010). Effects of video-game ownership on young boys’ academic and behavioral functioning: A randomized, controlled study. Psychological Science, 21(4), 463–470.

    Article  Google Scholar 

  • Wirtz, J. G., Sparks, J. V., & Zimbres, T. M. (2017). The effect of exposure to sexual appeals in advertisements on memory, attitude, and purchase intention. A meta-analytic review. International Journal of Advertising, 37(2), 168–198.

    Google Scholar 

  • Wikipedia. (2018). https://en.wikipedia.org/wiki/I_Am_Rich.

  • Wikipedia. (2019). https://de.wikipedia.org/wiki/Lucy_(2014). Zugegriffen am 25.12.2019.

  • Wöhe, G., & Döring, U. (2013). Einführung in die allgemeine Betriebswirtschaftslehre (25., überarb. u. akt. Aufl.). München: Franz Vahlen (Vahlens Handbücher der Wirtschafts- und Sozialwissenschaften).

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

8.1 Elektronisches Zusatzmaterial

Data 8.1

Konsumentenverständnis und Marketing (PPTX 1667 kb)

Rights and permissions

Reprints and permissions

Copyright information

© 2020 Springer Fachmedien Wiesbaden GmbH, ein Teil von Springer Nature

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Kindermann, H. (2020). Konsumentenverständnis und Marketing. In: Konsumentenverständnis. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-28161-8_8

Download citation

  • DOI: https://doi.org/10.1007/978-3-658-28161-8_8

  • Published:

  • Publisher Name: Springer Gabler, Wiesbaden

  • Print ISBN: 978-3-658-28160-1

  • Online ISBN: 978-3-658-28161-8

  • eBook Packages: Business and Economics (German Language)

Publish with us

Policies and ethics