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Digitalisierte Service Ecosysteme – Entscheidungstatbestände und Forschungsbedarf

  • Tim SennEmail author
  • Manfred Bruhn
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Part of the Forum Dienstleistungsmanagement book series (FD)

Zusammenfassung

Die zunehmende Vernetzung lässt komplexe digitalisierte Service Ecosysteme entstehen, in denen die Akteure durch Interaktion und aktive Kollaboration Wertschöpfung in Form von kooperativen Dienstleistungen generieren. Service Ecosysteme rücken deshalb als junges Forschungsfeld vermehrt in den Mittelpunkt des Dienstleistungsmanagements. Der vorliegende Beitrag unterbreitet Anregungen und Diskussionsvorschläge, in dem die aktuelle Forschung zu digitalisierten Service Ecosystemen und darauf aufbauend die managementrelevanten Gestaltungsebenen und Entscheidungstatbestände aufgezeigt werden.

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Copyright information

© Springer Fachmedien Wiesbaden GmbH, ein Teil von Springer Nature 2019

Authors and Affiliations

  1. 1.BaselSchweiz
  2. 2.Marketing und Unternehmensführung Wirtschaftswissenschaftliche FakultätUniversität BaselBaselSchweiz

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