Skip to main content
SpringerLink
Log in

Framework zur Umsetzung von Performance-Based-Contracting auf dem Industriegütermarkt

  • Chapter
  • First Online:
Logistik im Wandel der Zeit – Von der Produktionssteuerung zu vernetzten Supply Chains

Zusammenfassung

Hervorgerufen durch lange Produktlebenszyklen von Investitionsgütern sehen sich Unternehmen vermehrt einer hohen Marktsättigung gegenüber, die mit einer wachsenden von auf dem Markt befindlichen Anzahl an Primärprodukten – auch als Installed Base (IB) bezeichnet – einhergeht. Dies bewirkt ein Umdenken hinsichtlich der strategischen Ausrichtung von Unternehmen (Greenough & Grubic, 2011, S. 1118). Auf wettbewerbs- und kundenorientierten Märkten ist es häufig nicht mehr das Ziel, ein Alleinstellungsmerkmal lediglich über die physischen Produkte zu generieren, sondern das Angebot um umfangreiche Services zu erweitern.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 99.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 129.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Literatur

  • Ashgarizadeh, E., & Murthy, D. N. P. (2000). Service Contracts : Mathematical and Computer Modelling, 31, 11–20.

    Google Scholar 

  • Backhaus, K., & Voeth, M. (2014). Industriegütermarketing (10. Auflage). München: Vahlen.

    Google Scholar 

  • Bajari, P., & Tadelis, S. (2001). Incentives Versus Transaction Costs: A Theory of Procurement Contracts. RAND Journal of Economics, 32(3), 387–407.

    Google Scholar 

  • Bakshi, N., Kim, S.-H., & Savva, N. (2015). Signaling New Product Reliability with After-Sales Service Contracts. Management Science, 61(8), 1812–1829.

    Google Scholar 

  • Barton, D., & Court, D. (2012). Making Advanced Analytics Work For You: A practical guide to capitalizing on big data. Harvard Business Review, 90(10), 78–83.

    Google Scholar 

  • Borchers, H. W., & Karandikar, H. (2007). A data warehouse approach for estimating and characterizing the installed base of industrial products. Proceedings - ICSSSM’06: 2006 International Conference on Service Systems and Service Management, 1, 53–59.

    Google Scholar 

  • Cavalieri, S., Salafia, M. G., & Scroppo, M. S. (2019). Integrating OPC UA with web technologies to enhance interoperability. Computer Standards and Interfaces, 61, 45–64.

    Google Scholar 

  • Chen, M., Hu, Q., & Wei, H. (2017). Interaction of after-sales service provider and contract type in a supply chain. International Journal of Production Economics, 193(August), 514– 527.

    Google Scholar 

  • Darghouth, M. N., Ait-kadi, D., & Chelbi, A. (2017). Joint optimization of design, warranty and price for products sold with maintenance service contracts. Reliability Engineering and System Safety, 165(March), 197–208.

    Google Scholar 

  • Datta, P. P., Srivastava, A., & Roy, R. (2013). A simulation study on maintainer resource utilization of a fast jet aircraft maintenance line under availability contract. Computers in Industry, 64(5), 543–555.

    Google Scholar 

  • Davies, A. (2004). Moving base into high-value integrated solutions: A value stream approach. Industrial and Corporate Change, 13(5), 727–756.

    Google Scholar 

  • Dekker, R., Pinçe, Ç., Zuidwijk, R., & Jalil, M. N. (2013). On the use of installed base information for spare parts logistics: A review of ideas and industry practice. International Journal of Production Economics, 143, 536–545.

    Google Scholar 

  • Deutsches Insttitut für Normung e.V. (2007). DIN EN 15341: Instandhaltung - Wesentliche Leistungskennzahlen für die Instandhaltung. Beuth-Verlag.

    Google Scholar 

  • Deutsches Institut für Normung e.V. (2016). DIN SPEC 91329: Erweiterung des EPCISEreignismodells um aggregierte Produktionsereignisse zur Verwendung in betrieblichen Informationssystemen. Beuth-Verlag.

    Google Scholar 

  • Eckert, M., & Bry, F. (2009). Complex Event Processing (CEP). Informatik-Spektrum, 32(2), 163–167.

    Google Scholar 

  • Eisenhardt, K. M. (1989). Agency Theory: An Assessment and Review. Academy of Management Review, 14(1), 57–74.

    Google Scholar 

  • Ellermeier, J. (2006). Preis- und Leistungsharmonisierung nach einem Merger. In M. Bernhard, H. Mann, W. Lewandowski, J. Schrey, & H.-P. Fröschle (Eds.), Praxishandbuch Service- Level-Management: Die IT als Dienstleistung organisieren (2. Ausgabe, S. 187–202). Düsseldorf: Symposium Publishing GmbH.

    Google Scholar 

  • Erkoyuncu, J. A., Roy, R., Shehab, E., Cheruvu, K., & Gath, A. (2010). Impact of uncertainty on industrial product-service system delivery. CIRP IPS2 Conference, 481–487.

    Google Scholar 

  • Esmaeili, M., Shamsi Gamchi, N., & Asgharizadeh, E. (2014). Three-level warranty service contract among manufacturer, agent and customer: A game-theoretical approach. European Journal of Operational Research, 239(1), 177–186.

    Google Scholar 

  • Essig, M., Glas, A. H., Selviaridis, K., & Roehrich, J. K. (2016). Performance-based contracting in business markets. Industrial Marketing Management, 59, 5–11.

    Google Scholar 

  • Fleischmann, A., Schmidt, W., Stary, C., & Augl, M. (2013). Agiles Prozessmanagement mittels Subjektorientierung. HMD: Praxis Der Wirtschaftsinformatik, 50(2), 64–76.

    Google Scholar 

  • Gavish, N., Gutiérrez, T., Webel, S., Rodríguez, J., Peveri, M., Bockholt, U., & Tecchia, F. (2015). Evaluating virtual reality and augmented reality training for industrial maintenance and assembly tasks. Interactive Learning Environments, 23(6), 778–798.

    Google Scholar 

  • Gherasim, S., Găitan, A. M., Găitan, V. G., & Opa, V. P. (2010). New trend on OPC Middleware. In 10th International Conference on DEVELOPMENT AND APPLICATION SYSTEMS, Suceava, Romania, May 27-29, 2010, 416–419.

    Google Scholar 

  • Godoy, D. R., Pascual, R., & Knights, P. (2013). Critical spare parts ordering decisions using conditional reliability and stochastic lead time. Reliability Engineering and System Safety, 119, 199–206.

    Google Scholar 

  • Greenough, R. M., & Grubic, T. (2011). Modelling condition-based maintenance to deliver a service to machine tool users. International Journal of Advanced Manufacturing Technology, 52(9–12), 1117–1132.

    Google Scholar 

  • Guajardo, J. A., Cohen, M. A., Kim, S.-H., & Netessine, S. (2012). Impact of Performance-Based Contracting on Product Reliability: An Empirical Analysis. Management Science, 58(5), 961–979.

    Google Scholar 

  • Heinrich, L. J., & Riedl, R. (2003). Phasenmodell zur Entwicklung von Serviceebenen- Vereinbarungen. HMD - Praxis Der Wirtschaftsinformatik, 23(1), 88–96.

    Google Scholar 

  • Heinzelman, W. B., Chandrakasan, A. P., & Balakrishnan, H. (2002). An Application-Specific Protocol Architecture for Wireless Microsensor Networks. IEEE Transactions on Wireless Communications, 1(4), 660–670.

    Google Scholar 

  • Henlich, T., Weigert, G., & Klemmt, A. (2011). Modellierung und Optimierung von Montageprozessen. In L. März, W. Krug, O. Rose, & G. Weigert (Eds.), Simulation und Optimierung in Produktion und Logistik (S. 79–92). Berlin, Heidelberg: Springer.

    Google Scholar 

  • Hezarkhani, B. (2017). Optimal design of uptime-guarantee contracts under IGFR valuations and convex costs. European Journal of Operational Research, 256(2), 556–566.

    Google Scholar 

  • Holley, D. W. (2004). Understanding and using OPC for maintenance and reliability applications. IEE Computing and Control Engineering.

    Google Scholar 

  • Homburg, C., & Garbe, B. (1996). Industrielle Dienstleistungen. Bestandsaufnahme und Entwicklungsrichtungen. Zeitschrift Für Betriebswirtschaft, 66(3), 253–282.

    Google Scholar 

  • Hong, S., Wernz, C., & Stillinger, J. D. (2016). Optimizing maintenance service contracts through mechanism design theory. Applied Mathematical Modelling, 40(21–22), 8849– 8861.

    Google Scholar 

  • Hünerberg, R., & Hüttmann, A. (2003). Performance as a basis for price-setting in the capital goods industry: Concepts and empirical evidence. European Management Journal, 21(6), 717–730.

    Google Scholar 

  • Jackson, C., & Pascual, R. (2008). Optimal maintenance service contract negotiation with aging equipment. European Journal of Operational Research, 189(2), 387–398.

    Google Scholar 

  • Jain, N., Hasija, S., & Popescu, D. G. (2013). Optimal Contracts for Outsourcing of Repair and Restoration Services. Operations Research, 61(6), 1295–1311.

    Google Scholar 

  • Jin, T., & Tian, Y. (2012). Optimizing reliability and service parts logistics for a time-varying installed base. European Journal of Operational Research, 218(1), 152–162.

    Google Scholar 

  • Jin, T., Tian, Z., & Xie, M. (2015). A game-theoretical approach for optimizing maintenance, spares and service capacity in performance contracting. International Journal of Production Economics, 161, 31–43.

    Google Scholar 

  • Kaplan, R. S., & Norton, D. P. (1997). Balanced Scorecard: Strategien erfolgreich umsetzen. Stuttgart: Schäfer-Poeschel.

    Google Scholar 

  • Kim, S.-H., Cohen, M. A., & Netessine, S. (2017). Reliability or Inventory? An Analysis of Performance-Based Contracts for Product Support Services. In A. Y. Ha & C. S. Tang (Eds.), Handbook of Information Exchange in Supply Chain Management (S. 65–88). Cham: Springer.

    Google Scholar 

  • König, S. (2009). Ein Wiki-basiertes Vorgehensmodell für Business Intelligence Projekte. In H. Baars & B. Rieger (Eds.), Perspektiven der betrieblichen Management- und Entscheidungsunterstützung (S. 33–52). Forschungskolloquium Business Intelligence der GI Fachgruppe 5.8 Support Systems in Zusammenarbeit mit dem Lehrstuhl für Wirtschaftsinformatik der TU Dortmund.

    Google Scholar 

  • Kumar, R., Markeset, T., & Kumar, U. (2004). Maintenance of machinery: Negotiating service contracts in business-to-business marketing. International Journal of Service Industry Management, 15(4), 400–413.

    Google Scholar 

  • Kyösti, P., & Reed, S. (2015). Prediction of service support costs for functional products. Simulation Modelling Practice and Theory, 59, 52–70.

    Google Scholar 

  • Lay, G., Schroeter, M., & Biege, S. (2009). Service-based business concepts: A typology for business-to-business markets. European Management Journal, 27(6), 442–455.

    Google Scholar 

  • Lee, J., Lapira, E., Bagheri, B., & Kao, H. -a. (2013). Recent advances and trends in predictive manufacturing systems in big data environment. Manufacturing Letters, 1(1), 38–41.

    Google Scholar 

  • Ljungberg, Õ. (1998). Measurement of overall equipment effectiveness as a basis for TPM activities. International Journal of Operations and Production Management, 18(5), 495– 507.

    Google Scholar 

  • Lu, M., & Donaldson, C. (2000). Performance-based contracts and provider efficiency: The state of the art. Disease Management and Health Outcomes, 7(3), 127–137.

    Google Scholar 

  • Martinez, K., Hart, J., & Ong, R. (2004). Environmental Sensor Networks. IEEE Computer Society, 37(8), 50–56.

    Google Scholar 

  • Micklich, J., & Lasch, R. (2015). Contract Design of Logistics Performance-Based Contracting: A Morphological Box. In J. Dethloff, H.-D. Haasis, H. Kopfer, H. Kotzab, & J. Schönberger (Eds.), Logistics Management - Products, Actors, Technology: Proceedings of the German Academic Association for Business Research, Bremen, 2013 (S. 353–367). Heidelberg: Springer International Publishing.

    Google Scholar 

  • Mirzahosseinian, H., & Piplani, R. (2011). A study of repairable parts inventory system operating under performance-based contract. European Journal of Operational Research, 214(2), 256–261.

    Google Scholar 

  • Murthy, D. N. P., Karim, M. R., & Ahmadi, A. (2015). Data management in maintenance outsourcing. Reliability Engineering & System Safety, 142, 100–110.

    Google Scholar 

  • Murthy, D. N. P., & Yeung, V. (1995). Modelling and analysis of maintenance service contracts. Mathematical and Computer Modelling, 22(10–12), 219–225.

    Google Scholar 

  • Ng, I. C. L., Maull, R., & Yip, N. (2009). Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry. European Management Journal, 27(6), 377–387.

    Google Scholar 

  • Qiu, Q., Cui, L., Shen, J., & Yang, L. (2017). Optimal maintenance policy considering maintenance errors for systems operating under performance-based contracts. Computers and Industrial Engineering, 112, 147–155.

    Google Scholar 

  • Re, G. M., & Bordegoni, M. (2014). An Augmented Reality Framework for Supporting and Monitoring Operators during Maintenance Tasks. In R. Shumaker & S. Lackey (Eds.), Virtual, Augmented and Mixed Reality. Applications of Virtual and Augmented Reality : 6th International Conference, VAMR 2014, Held as Part of HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014, Proceedings, Part II (S. 443–454). Cham: Springer.

    Google Scholar 

  • Selviaridis, K., & Wynstra, F. (2015). Performance-based contracting: A literature review and future research directions. International Journal of Production Research, 53(12), 3505– 3540.

    Google Scholar 

  • Sharifi, M., Kwon, R. H., & Jardine, A. K. S. (2016). Valuation of performance-based contracts for capital equipment: A stochastic programming approach. Engineering Economist, 61(1), 1–22.

    Google Scholar 

  • Sols, A., & Johannesen, L. H. (2013). The role of transition contracts in performance-based logistics initiatives. Systems Engineering, 16(4), 453–463.

    Google Scholar 

  • Sols, A., Nowick, D., & Verma, D. (2007). Defining the fundamental framework of an effective performance-based logistics (pbl) contract. EMJ - Engineering Management Journal, 19(2), 40–50.

    Google Scholar 

  • Spath, D., & Demuß, L. (2003). Entwicklung hybrider Produkte - Gestaltung materieller und immaterieller Leistungsbündel. In H.-J. Bullinger & A.-W. Scheer (Eds.), Service Engineering: Entwicklung und Gestaltung innovativer Dienstleistungen (2. Auflage, S. 463–502). Berlin, Heidelberg: Springer.

    Google Scholar 

  • Spremann, K. (1990). Asymmetrische Information. Zeitschrift Fur Betriebswirtschaft, 60(5–6), 561–586.

    Google Scholar 

  • Sun, Z., Zou, H., & Strang, K. (2015). Big Data Analytics as a Service for Business Intelligence. In Conference on e-Business, e-Services and e-Society (S. 200-211). Cham: Springer.

    Google Scholar 

  • Tsang, A. H. C. (2002). Strategic dimensions of maintenance management. Journal of Quality in Maintenance Engineering, 8(1), 7–39.

    Google Scholar 

  • Wang, W. (2010). A model for maintenance service contract design, negotiation and optimization. European Journal of Operational Research, 201(1), 239–246.

    Google Scholar 

  • Wibowo, A., Tjahjono, B., & Tomiyama, T. (2017). Designing Contracts for Aero-engine MRO Service Providers: Models and Simulation. Procedia CIRP, 59(TESConf 2016), 246–251.

    Google Scholar 

  • Xiang, Y., Zhu, Z., Coit, D. W., & Feng, Q. (2017). Condition-based maintenance under performance-based contracting. Computers and Industrial Engineering, 111, 391–402.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Technische Universität Dresden, Dresden, Deutschland

    Stefan Drechsler, Lukas Knieps & Rainer Lasch

Authors
  1. Stefan Drechsler
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Lukas Knieps
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Rainer Lasch
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Stefan Drechsler .

Editor information

Editors and Affiliations

  1. Institut für Technologie- und Prozessmanagement, Universität Ulm, Ulm, Deutschland

    Meike Schröder

  2. Fakultät Handel und Soziale Arbeit, Ostfalia Hochschule für angewandte Wissenschaften, Suderburg, Niedersachsen, Deutschland

    Kirsten Wegner

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer Fachmedien Wiesbaden GmbH, ein Teil von Springer Nature

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Drechsler, S., Knieps, L., Lasch, R. (2019). Framework zur Umsetzung von Performance-Based-Contracting auf dem Industriegütermarkt. In: Schröder, M., Wegner, K. (eds) Logistik im Wandel der Zeit – Von der Produktionssteuerung zu vernetzten Supply Chains. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-25412-4_15

Download citation

  • DOI: https://doi.org/10.1007/978-3-658-25412-4_15

  • Published:

  • Publisher Name: Springer Gabler, Wiesbaden

  • Print ISBN: 978-3-658-25411-7

  • Online ISBN: 978-3-658-25412-4

  • eBook Packages: Business and Economics (German Language)

Publish with us

Policies and ethics

Search

Navigation