Skip to main content

Physische Umwelt

  • Chapter
  • First Online:
Konsumentenverhalten
  • 33k Accesses

Zusammenfassung

In diesem Kapitel lernen Sie, die Wechselwirkung zwischen Konsumverhalten und physischer Umwelt zu verstehen, wie die physische Umwelt auf das Verhalten des Konsumenten wirkt, wie die Gestaltung des Kaufkanals das Verhalten beeinflusst, den Einfluss von Produktverpackungen auf das Kaufverhalten zu verstehen und welche Rolle der Verkäufer und andere Personen am Verkaufsort spielen, indem Sie die physische Umwelt des Konsumenten durch folgendes Modell betrachten: umweltpsychologisches Verhaltensmodell.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

eBook
USD 19.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 24.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Weiterführende Literatur

  • Jain, R., & Bagdare, S. (2011). Music and consumption experience: A review. International Journal of Retail & Distribution Management, 39(4), 289–302.

    Article  Google Scholar 

  • Teller, C., & Dennis, C. (2012). The effect of ambient scent on consumers’ perception, emotions and behaviour: A critical review. Journal of Marketing Management, 28(1–2), 14–36.

    Article  Google Scholar 

  • Turley, L. W., & Milliman, R. E. (2000). Atmospheric effects on shopping behavior: A review of the experimental evidence. Journal of Business Research, 49(2), 193–211.

    Article  Google Scholar 

Literatur

  • Ampuero, O., & Vila, N. (2006). Consumer perceptions of product packaging. Journal of Consumer Marketing, 23(2), 100–112.

    Article  Google Scholar 

  • Arco, J. J., Dahl, D. W., & Manchanda, R. V. (2005). The influence of mere social presence in retail context. Journal of Consumer Research, 32(2), 207–212.

    Article  Google Scholar 

  • Baker, J., Levy, M., & Grewal, D. (1992). An experimental approach to making retail store environmental decisions. Journal of Retailing, 68(4), 445–460.

    Google Scholar 

  • Baker, J., Parasuraman, A., Grewal, D., & Voss, G. B. (2002). The influence of multiple store environment cues on perceived merchandise value and patronage intentions. Journal of Marketing, 66(2), 120–141.

    Article  Google Scholar 

  • Bellizzi, J. A., & Hite, R. E. (1992). Environmental color, consumer feelings, and purchase likelihood. Psychology & Marketing, 9(5), 347–363.

    Article  Google Scholar 

  • Bellizzi, J. A., Crowley, A. E., & Hasty, R. W. (1983). The effects of color in store design. Journal of Retailing, 59(1), 21–45.

    Google Scholar 

  • Bem, D. J. (1972). Self-perception theory. In L. Berkowitz (Hrsg.), Advances in experimental social psychology (Bd. 6, S. 1–62). New York: Academic Press.

    Google Scholar 

  • Bitner, M. J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57–71.

    Article  Google Scholar 

  • Blackwell, R. D., Miniard, P. W., & Engel, J. F. (2001). Consumer Behavior (9. Aufl.). Orlando: Harcourt.

    Google Scholar 

  • Crowley, A. E. (1993). The two-dimensional impact of color on shopping. Marketing Letters, 4(1), 59–69.

    Article  Google Scholar 

  • Donovan, R. J., & Rossiter, J. R. (1982). Store atmosphere: An environmental psychology approach. Journal of Retailing, 58(1), 34–57.

    Google Scholar 

  • Donovan, R. J., Rossiter, J. R., Marcoolyn, G., & Nesdale, A. (1994). Store atmosphere and purchasing behavior. Journal of Retailing, 70(3), 283–294.

    Article  Google Scholar 

  • Festinger, L. (1957). A theory of cognitive dissonance. Evanston: Row & Peterson.

    Google Scholar 

  • Gerrig, R. J. (2014). Psychologie (20. Aufl.). Hallbergmoos: Pearson.

    Google Scholar 

  • Gulas, C. S., & Schewe, C. D. (1994). Atmospheric segmentation: Managing store image with background music. In R. Achrol & A. Mitchell (Hrsg.), Enhancing knowledge development in marketing (S. 325–330). Chicago: American Marketing Association.

    Google Scholar 

  • Heilman, C., Lakishyk, K., & Radas, S. (2011). An empirical investigation of in-store sampling promotions. British Food Journal, 113(10), 1252–1266.

    Article  Google Scholar 

  • Hellbrück, J., & Kals, E. (2012). Umweltpsychologie. Wiesbaden: Springer VS.

    Book  Google Scholar 

  • Herrington, J. D. (1996). Effects of music in service environments: A field study. Journal of Services Marketing, 10(2), 26–41.

    Article  Google Scholar 

  • Hui, M. K., Dube, L., & Chebat, J. C. (1997). The impact of music on consumers’ reactions to waiting for services. Journal of Retailing, 73(1), 87–104.

    Article  Google Scholar 

  • Kennedy, M. S., Ferrell, L. K., & LeClair, D. T. (2001). Consumers’ trust of salesperson and manufacturer: An empirical study. Journal of Business Research, 51(1), 73–86.

    Article  Google Scholar 

  • Kroeber-Riel, W., & Gröppel-Klein, A. (2013). Konsumentenverhalten (10. Aufl.). München: Vahlen.

    Google Scholar 

  • Lynch, K. (1960). The image of the city (Bd. 11). Cambridge: MIT Press.

    Google Scholar 

  • Mai, R., & Hoffmann, S. (2011). Four positive effects of a salesperson’s regional dialect in personal selling. Journal of Service Research, 14(4), 423–437.

    Article  Google Scholar 

  • Mai, R., Symmank, C., & Seeberg-Elverfeldt, B. (2016). Light and pale colors in food packaging: When does this package cue signal superior healthiness or inferior tastiness? Journal of Retailing, 92(4), 426–444.

    Article  Google Scholar 

  • Meffert, H., Burmann, C., Kirchgeorg, M., Eisenbeiß, M. (2018). Marketing. Grundlagen marktorientierter Unternehmensführung. Konzepte – Instrumente – Praxisbeispiele (13. Aufl.). Wiesbaden: Springer Gabler.

    Google Scholar 

  • Mehrabian, A., & Ferris, S. R. (1967). Inference of attitudes from nonverbal communication in two channels. Journal of Consulting Psychology, 31(3), 248–252.

    Article  Google Scholar 

  • Mehrabian, A., & Russell, J. A. (1974). An approach to environmental psychology. Cambridge: MIT Press.

    Google Scholar 

  • Milliman, R. E. (1982). Using background music to affect the behavior of supermarket shoppers. Journal of Marketing, 46(3), 86–91.

    Article  Google Scholar 

  • Milliman, R. E. (1986). The influence of background music on the behavior of restaurant patrons. Journal of Consumer Research, 13(2), 286–289.

    Article  Google Scholar 

  • Mitchell, D. J., Kahn, B. E., & Knasko, S. C. (1995). There’s something in the air: Effects of congruent or incongruent ambient odor on consumer decision making. Journal of Consumer Research, 22(2), 229–238.

    Article  Google Scholar 

  • North, A. C., Hargreaves, D. J., & McKendrick, J. (1999). The influence of in-store music on wine selections. Journal of Applied Psychology, 84(2), 271–276.

    Article  Google Scholar 

  • Nuszbaum, M., Voss, A., Klauer, K. C., & Betsch, T. (2010). Assessing individual differences in the use of haptic information using a german translation of the need for touch scale. Social Psychology, 41(4), 263–274.

    Article  Google Scholar 

  • Peck, J., & Childers, T. L. (2003a). Individual differences in haptic information processing: The „need for touch“ scale. Journal of Consumer Research, 30(3), 430–442.

    Article  Google Scholar 

  • Peck, J., & Childers, T. L. (2003b). To have and to hold: The influence of haptic information on product judgments. Journal of Marketing, 67(2), 35–48.

    Article  Google Scholar 

  • Phillips, M., Parsons, A. G., Wilkinson, H. J., & Ballantine, P. W. (2015). Competing for attention with in-store promotions. Journal of Retailing and Consumer Services, 26, 141–146.

    Article  Google Scholar 

  • Raghunathan, R., Naylor, R. W., & Hoyer, W. D. (2006). The unhealthy = tasty intuition and its effects on taste inferences, enjoyment, and choice of food products. Journal of Marketing, 70(4), 170–184.

    Article  Google Scholar 

  • Robert, D., & John, R. (1982). Store atmosphere: An environmental psychology approach. Journal of Retailing, 58, 34–57.

    Google Scholar 

  • Sommer, R., & Aitkens, S. (1982). Mental mapping of two supermarkets. Journal of Consumer Research, 9(2), 211–215.

    Article  Google Scholar 

  • Stilley, K. M., Inman, J. J., & Wakefield, K. L. (2010a). Planning to make unplanned purchases? The role of in-store slack in budget deviation. Journal of Consumer Research, 37(2), 264–278.

    Article  Google Scholar 

  • Stilley, K. M., Inman, J. J., & Wakefield, K. L. (2010b). Spending on the fly: Mental budgets, promotions, and spending behavior. Journal of Marketing, 74(3), 34–47.

    Article  Google Scholar 

  • Stöhr, A. (1998). Air-Design als Erfolgsfaktor im Handel: Modellgestützte Erfolgsbeurteilung und strategische Empfehlungen. Wiesbaden: Gabler.

    Book  Google Scholar 

  • Underhill, P. (2009). Why We Buy: The science of shopping. New York: Simon & Schuster.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Stefan Hoffmann .

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer Fachmedien Wiesbaden GmbH, ein Teil von Springer Nature

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Hoffmann, S., Akbar, P. (2019). Physische Umwelt. In: Konsumentenverhalten. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-23567-3_10

Download citation

  • DOI: https://doi.org/10.1007/978-3-658-23567-3_10

  • Published:

  • Publisher Name: Springer Gabler, Wiesbaden

  • Print ISBN: 978-3-658-23566-6

  • Online ISBN: 978-3-658-23567-3

  • eBook Packages: Business and Economics (German Language)

Publish with us

Policies and ethics