Abstract
The case study presented above was conducted at the Munich Airport as a single case with multiple embedded units of analysis. The experiences of the interviewees yield important insights on levers and constraints regarding service productivity and enable detailed customer segmentation.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
Copyright information
© 2019 Springer Fachmedien Wiesbaden GmbH, part of Springer Nature
About this chapter
Cite this chapter
Lehmann, C. (2019). Résumé. In: Exploring Service Productivity. Markt- und Unternehmensentwicklung Markets and Organisations. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-23036-4_16
Download citation
DOI: https://doi.org/10.1007/978-3-658-23036-4_16
Published:
Publisher Name: Springer Gabler, Wiesbaden
Print ISBN: 978-3-658-23035-7
Online ISBN: 978-3-658-23036-4
eBook Packages: Business and ManagementBusiness and Management (R0)