A Cross-industrial Investigation of Organizational Competence for Servitization

Abstract

Having defined the empirical field and developed guiding research propositions in the previous chapter, this section presents the first empirical study which deals with the research gaps outlined in part IV of this dissertation. An approach of comparing multiple cases from two distinct industries is used in order to contribute to the literature on the competences for servitization. The empirical setting is a total of fifteen servitizing companies from two different industries: 9 industrial engineering firms, which represent an industry with a manufacturing background, and 6 technical wholesale firms, representing an industry with a pure service background.