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Dienstleistungen 4.0 pp 241–267Cite as

Service Transition in the Context of Digitized Service Ecosystems

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Zusammenfassung

In today’s highly competitive markets, products become commoditized more and more rapidly. Companies in many industries are therefore rethinking their business models and competitive strategies, focusing on digitization, service-orientation and networks. It is important to consider the interdependency of these developments when discussing a company’s transition from products to services. They lead to complex digitized service ecosystems where firms achieve competitive advantage through collaborative relationships with other actors resulting in value co-creation.

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Authors and Affiliations

  1. Prof. Bruhn & Partner AG, Heuberg 22, 4051, Basel, Schweiz

    Tim Senn

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  1. Tim Senn
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Correspondence to Tim Senn .

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Editors and Affiliations

  1. Universität Basel, Basel, Switzerland

    Manfred Bruhn

  2. Universität Hohenheim , Stuttgart, Germany

    Karsten Hadwich

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Senn, T. (2017). Service Transition in the Context of Digitized Service Ecosystems. In: Bruhn, M., Hadwich, K. (eds) Dienstleistungen 4.0. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-17552-8_10

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  • DOI: https://doi.org/10.1007/978-3-658-17552-8_10

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