Wie du mir so ich ihm? Der Einfluss der Führungskraft auf das Customer-Sweethearting-Verhalten ihrer Mitarbeiter

  • Elias ErtzEmail author
Part of the Fokus Dienstleistungsmarketing book series (FDM)


Jedes Jahr entsteht allein dem deutschen Einzelhandel durch Diebstahl ein Schaden in Milliardenhöhe, was einer Umsatzeinbuße von etwa einem Prozent entspricht und angesichts der relativ geringen Margen im Einzelhandel besonders alarmierend ist. Über 20 Prozent dieser Inventurdifferenzen lassen sich den Mitarbeitern der Unternehmen zuordnen (EHI Retail Institute 2015).


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Copyright information

© Springer Fachmedien Wiesbaden GmbH 2017

Authors and Affiliations

  1. 1.Universität HohenheimStuttgartDeutschland

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