Information and Communication Technology as a Driver for Institutional and Organisational Changes in Austrian Hospitals

  • Daniela HaugenederEmail author
Part of the NPO-Management book series (NPOM)


Information and communication technology (ICT) supports all businesses processes in the private and public sector. Rising costs force the health care sector to apply ICT to reduce medical errors and improve work efficiency. Implementing ICT changes the business processes significantly which also results in organisational changes. Hospitals as professional organisations employing high-educated physicians face the challenge that ICT limits the autonomy and power of the physicians which can result in resistance against ICT application. This paper focuses on theories such as Professional Bureaucracy, Institutional logics and the Contingency approach looking at the problem of the resistance of professionals from the organisational perspective.


Hospitals information and communication technology organisational change organisational theories professional organisations 


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© Springer Fachmedien Wiesbaden GmbH 2017

Authors and Affiliations

  1. 1.GutauAustria

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