This chapter integrates the findings from the narrative literature review and the interview-based case study into comprehensive problem identification. The literature review yielded three fragments of the desired problem identification: (1) The importance of continuous boundary spanning activities for organizational knowledge communities; (2) the specification of knowledge boundaries according to Carlile; and (3) the impact of a boundary spanning object on knowledge boundaries in general. The case study identified these constructs and explored the following facets: (1) communities require a thorough access to information for boundary activities; (2) there is a need for a competence to engage in boundary activities; and (3) members of a community are highly intrinsically motivated.
KeywordsProduction Line Glean
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