Zusammenfassung
Seit Arlie Hochschild vor mehr als vierzig Jahren die Diagnose der Emotionsarbeit aufstellte (1983), hat sich die Arbeitsorganisation in reichen Nationen in unübersehbar vielen Weisen verändert – mit wichtigen Folgerungen für die Erfahrungen der Beschäftigten in Bezug darauf, wie sie ihre Gefühle für einen Lohn gestalten. Die Flexibilisierung der Arbeit hat in ihren vielen Dimensionen – u. a. Flexibilität von Zeit, Ort, Funktion oder Laufbahn – zu einer neuen Nachfrage nach Gefühlsarbeit mit neu erhöhter Intensität und in neuen Lebensarenen geführt.
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Pugh, A.J. (2017). Transformationen der Arbeit und das flexible Herz. In: Lenz, I., Evertz, S., Ressel, S. (eds) Geschlecht im flexibilisierten Kapitalismus?. Geschlecht und Gesellschaft, vol 58. Springer VS, Wiesbaden. https://doi.org/10.1007/978-3-658-15348-9_7
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